Feedback information
About partner feedback on Reallymoving.com
Whenever you request a quote from reallymoving.com, we send you a feedback email after the date you selected for the service. You will be asked to rate the service provided by your chosen reallymoving.com partner and you have the opportunity to add extra comments. We are also interested in hearing if you didn’t use any of our partners and why that might be.
You will be given two options for star ratings, one based on Service Quality, and one based on Value for Money. The options for these ratings are:
5 stars = Excellent
4 stars = Good
3 stars = Average
2 stars = Poor
1 star = Unacceptable
We review every single piece of feedback we receive. Excellent feedback makes us all happy and is forwarded to the partner. We investigate any feedback where a customer has suggested they were not happy with the service they received from a reallymoving partner. Each user has the opportunity to make their comments to us anonymously, which we respect.
If a partner receives unacceptable feedback that cannot be explained, they are removed from our system.
All reallymoving users who send us feedback are entered into a quarterly prize draw for £100 of Homebase Vouchers.
If you have any further questions about the feedback on reallymoving.com, please email us at feedback@reallymoving.com.