Joined reallymoving.com: 2005

Customer ratings

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Lambert Pugh

Lambert Pugh is a modern, two-partner legal firm situated in the centre of Norwich specialising in domestic conveyancing. Our aim is to provide clients with a first class service at a very reasonable cost, providing home movers across the country with a top quality legal service and knowledgeable advice.

We provide both a local and nationwide service, so whether you are in Truro, Hartlepool or anywhere in between, we can help you with your property transaction. Whilst we are always happy to see clients at our office, we can deal with all aspects of your transaction by telephone, post or email.

Why choose Lambert Pugh?

  • All fees are fixed and covered by our great no completion no fee guarantee.

  • We are on the approved panels of all major lenders.

  • We are members of the Law Society’s Quality Solicitor Scheme so you know that your transaction is in safe hands.

  • We are proud of the excellent feedback we get from our clients; we have been described as ‘Thoroughly professional and reliable’ and ‘always easy to contact’. Take a look through our reviews to see why 95% of our clients would use us again and recommend us to their friends and families.

  • We understand your needs. Buying and selling property can be an overwhelming and stressful time, which is why we will assist you through all aspects and stages of the legal process. At Lambert Pugh, we represent our clients’ interests at all times.

  • We offer a first class service that is available at an affordable price, without compromising on efficiency and speed.

  • We put our clients first and place great importance on regular, prompt communication and offering the best customer service we can. We will always keep you informed of exactly what the latest updates on your transaction are.

  • It is very important to us that all of our clients receive a great quality service and have a pleasant experience during their move with us. We are a hard-working and friendly company, providing an unparalleled legal service that is great value for money.

  • We’re authorised and regulated by the Solicitors Regulation Authority, number 574036.

Contact us today to see how the conveyancing specialists can help make your move as easy and stress free as possible!

We can also provide legal services in wills, probate and powers of attorney.

Customer feedback

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Lambert Pugh summary

Average service quality:
Average value for money:
Average rating: 4.4 out of 5 based on 183 reviews
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Service quality:
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Average rating:
4.5 out of 5

Very professional, reasonably quick turnaround with paperwork, useful summary reports for the buyer. Only down side is that the initial cost advertised does not include all the costs

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4.5 out of 5

No further comments

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4.5 out of 5

Excellent service

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4 out of 5

Happy with their service so far

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4 out of 5

Occasionally difficult to get hold of, but overall happy with the level of service provided.

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2.5 out of 5

Always polite and replied promptly to emails and calls, but you certainly get what you pay for - Lambert Pugh are comparatively cheap (be sure to read the small print though) but showed no urgency whatsoever despite all members of the (very short) chain pushing for rapid exchange.

Bottom line is that if I didn't call to push, nothing happened...

Company response: I have looked into your file and see that all matters were dealt with promptly on our part. When we were waiting from other parties notes on the file show that these were regularly chased - John Pugh

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5 out of 5

Very quick to respond

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5 out of 5

No further comments

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Average rating:
5 out of 5

Great service. Emails answered promptly. Easy to deal with.

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Average rating:
5 out of 5

Efficient and easy to deal with.

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Average rating:
4.5 out of 5

Initially there was a small delay, I believe as the original employee dealing with my case had unexpectedly left the company. However, after that I couldn't really fault the service that was provided, and it was provided at a good price.

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1 out of 5

We had several problems with this firm. They were generally very slow to answer questions, wouldn't return calls or messages, we were passed between 3 different contacts during the process. Someone would say they were dealing with a query and then we'd find out they had gone on holiday and not passed it on to anyone else to deal with. Countless other problems, they made the whole process incredibly stressful. I couldn't recommend them.

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Average rating:
4.5 out of 5

Really impressed with the level of service completed in 2 months no chains

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5 out of 5

Fantastic service, a pleasure to deal with

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3.5 out of 5

Did the job but had to chase for information sometimes.

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5 out of 5

They were very lovely and helpful.

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Average rating:
5 out of 5

The communication was good i.e. mostly quick and clear. Although, the communication with the seller's solicitor was slow, but still good enough to complete the deed within acceptable time.

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Average rating:
5 out of 5

So far service has been good - I would recomend them

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5 out of 5

I will use them again

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Average rating:
5 out of 5

I was very pleased with the service

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