At Arc Property Solicitors, we aim to constantly deliver a Conveyancing service of the highest standard. With the implementation of our new Free Online Tracking facility, and dedicated Client Services Team, receiving updates could not be easier!
We understand that buying or selling a property can be a stressful time, and with this in mind we aim to answer any queries as quickly as possible to keep all our clients happy, and in the picture.
We believe that this, coupled with our friendly and professional team of Solicitors and Conveyancers, allows Arc Property Solicitors to deliver an exceptional Conveyancing package to all of our clients; new and existing.
As most of our communication is done either over the phone, electronically, or through the post, there is no need for our clients to visit our offices, allowing for a speedier and cost effective Conveyancing service.
Feedback for
Arc Property Solicitors
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Average service quality:
Average value for money:
Arc Property Solicitors Rating:
3 out of 5 based on
25
reviews
No of ratings : 25
Feedback from
our customers:
Service quality:
Value for money:
Arc Property Solicitors
3
jen
30/01/2012
difficult to speak to on phone.extracharges for id check not explained
jen
30/01/2012
difficult to speak to on phone.extracharges for id check not explained
Company response:
We have taken on board your feedback and apologise for any issues you may have experienced. As a gesture of goodwill we will credit your file with £30. Thank you.
Service quality:
Value for money:
Arc Property Solicitors
1
JK
03/01/2012
They were not on the registered panel for my mortgage company. They did not tell this to me at the beginning, so wasted valuable time when trying to buy the house.
Very poor communication generally.
JK
03/01/2012
They were not on the registered panel for my mortgage company. They did not tell this to me at the beginning, so wasted valuable time when trying to buy the house.
Very poor communication generally.
Company response:
We are truly sorry for any inconvenience caused. Our records show that as soon as we were notified of which lender you were proposing to use, we did inform you that we could not continue to act for you. It would appear that we only acted for you for 5 working days but once again offer our apologies.
Service quality:
Value for money:
Arc Property Solicitors
1
Policeman Bob
18/05/2011
Comments removed by moderator
Policeman Bob
18/05/2011
Comments removed by moderator
Service quality:
Value for money:
Arc Property Solicitors
3
Jason C
15/11/2010
I was allways able to get through to the company to discuss aspects of the case. However, other solicitors in the chain were complaining that they could not get through. I was also not sent all information that the solicitor held before the completion - i.e. I would expect a solicitor to give me a comprehensive overview of the house I was purchasing before completion.
Jason C
15/11/2010
I was allways able to get through to the company to discuss aspects of the case. However, other solicitors in the chain were complaining that they could not get through. I was also not sent all information that the solicitor held before the completion - i.e. I would expect a solicitor to give me a comprehensive overview of the house I was purchasing before completion.
Service quality:
Value for money:
Arc Property Solicitors
4
James R
15/10/2010
No further comments
James R
15/10/2010
No further comments
Service quality:
Value for money:
Arc Property Solicitors
1
iain o
24/01/2010
this firm was useless Ash never spoke to us and after 3 months of instructing the solicitors no searches were carried out on the property there slowed our sale down by 3 months.
Complete waste of time and money both my wife and i were very upset
iain o
24/01/2010
this firm was useless Ash never spoke to us and after 3 months of instructing the solicitors no searches were carried out on the property there slowed our sale down by 3 months.
Complete waste of time and money both my wife and i were very upset
Company response:
WE RECOGNISE THAT THERE HAVE BEEN SOME SERVICE ISSUES BUT SINCE SEPTEMBER 2009 WE HAVE RESTRUCTURED OUR OPERATIONS. THE RESULT IS THAT OUR SERVICE STANDARDS HAVE IMPROVED QUITE SIGNIFICANTLY TO THE POINT WHERE 99% OF OUR CLIENTS ARE COMPLETELY SATISFIED WITH OUR WORK. INDEED THE FEEDBACK ON THIS SITE AND OTHERS PUBLICLY AVAILABLE ON THE INTERNET SUPPORT THIS.
Service quality:
Value for money:
Arc Property Solicitors
1
xinjie g
23/12/2009
They promise that it takes about 8 weeks to complete a case on average in their website but my simple case (first time buyer and the house we are buying was empty) took more than 10 weeks. and She asked for speeding fee after she received all documents from seller's solicitor and her boss ingore my complains. She even did not reply my urgent email to confirm if she received the deposit of £120.000, although she received it already. The whole buying process was so stressful as she did not answer and tell me anything.
xinjie g
23/12/2009
They promise that it takes about 8 weeks to complete a case on average in their website but my simple case (first time buyer and the house we are buying was empty) took more than 10 weeks. and She asked for speeding fee after she received all documents from seller's solicitor and her boss ingore my complains. She even did not reply my urgent email to confirm if she received the deposit of £120.000, although she received it already. The whole buying process was so stressful as she did not answer and tell me anything.
Service quality:
Value for money:
Arc Property Solicitors
4
Mary m
13/12/2009
We bought 2 properties with ARC. The one rated above was freehold and was completed efficiently last week.
The other is leasehold with Giovanna and has been more protracted including lost time early on when the file was passed to her from Anita as it was leasehold. We hope to excahnge and complete next week.
ARC were good at matching competitor's price but it did not work so well trying to purchase for us the 2 properties in tandem.
Mary m
13/12/2009
We bought 2 properties with ARC. The one rated above was freehold and was completed efficiently last week.
The other is leasehold with Giovanna and has been more protracted including lost time early on when the file was passed to her from Anita as it was leasehold. We hope to excahnge and complete next week.
ARC were good at matching competitor's price but it did not work so well trying to purchase for us the 2 properties in tandem.
Service quality:
Value for money:
Arc Property Solicitors
1
r m
06/11/2009
the original contract recieved contained incorrect values of purchase tax, i never got tospeak to a solicitor, the whole episode was madness
Fortunately there is a web site that shows customer reviews that warned me off this company and others that you reccomend!
r m
06/11/2009
the original contract recieved contained incorrect values of purchase tax, i never got tospeak to a solicitor, the whole episode was madness
Fortunately there is a web site that shows customer reviews that warned me off this company and others that you reccomend!
Service quality:
Value for money:
Arc Property Solicitors
3
Christine B
08/10/2009
Work still in progress so stars based on progress to date
Christine B
08/10/2009
Work still in progress so stars based on progress to date
Read all feedback for Arc Property Solicitors (25 reviews)