Below is feedback from reallymoving.com customers who have used
Eco Movers Ltd.
We aim to generate transparent, trustworthy reviews and unbiased information about
all moving home services that can be obtained through reallymoving.com.
Average rating:
Eco Movers Ltd
Average service quality:
Average value for money:
Eco Movers Ltd Rating:
4 out of 5 based on
44
reviews
No of ratings : 44
Feedback from
our customers:
Service quality:
Value for money:
Eco Movers Ltd
4
jojo
17/04/2012
very good, efficient
jojo
17/04/2012
very good, efficient
Service quality:
Value for money:
Eco Movers Ltd
3
Johnnyd
16/04/2012
I was a bit disappointed that the move took about 2 hours longer than the estimate and therefore the cost was significantly higher.
Johnnyd
16/04/2012
I was a bit disappointed that the move took about 2 hours longer than the estimate and therefore the cost was significantly higher.
Service quality:
Value for money:
Eco Movers Ltd
5
Rich P
27/02/2012
Really professional, great price and hard workers!!
Rich P
27/02/2012
Really professional, great price and hard workers!!
Service quality:
Value for money:
Eco Movers Ltd
4
Shaz
21/02/2012
Very friendly and helpful. They moved us quickly and with little fuss.
Thank you Eco Movers
Shaz
21/02/2012
Very friendly and helpful. They moved us quickly and with little fuss.
Thank you Eco Movers
Service quality:
Value for money:
Eco Movers Ltd
5
Lisa
21/02/2012
The men that moved us were brilliant and moved us quickly. They came in cheaper than their original quote as they were so quick and professional. We moved from London to the midlands, which is quite a big move in itself. Ecomovers were great and made the move Ao smooth.
Lisa
21/02/2012
The men that moved us were brilliant and moved us quickly. They came in cheaper than their original quote as they were so quick and professional. We moved from London to the midlands, which is quite a big move in itself. Ecomovers were great and made the move Ao smooth.
Service quality:
Value for money:
Eco Movers Ltd
3
N/A
22/01/2012
*Comments removed by moderator*
N/A
22/01/2012
*Comments removed by moderator*
Service quality:
Value for money:
Eco Movers Ltd
4
Lee-Wong
31/12/2011
EcoMovers did a great job with our recent move. Their staff turned up on time on the day to pack and move everything to our new place. True to their company moto, they provided us with recycled boxes FOC for the move which also helped reduce the total cost.
Lee-Wong
31/12/2011
EcoMovers did a great job with our recent move. Their staff turned up on time on the day to pack and move everything to our new place. True to their company moto, they provided us with recycled boxes FOC for the move which also helped reduce the total cost.
Service quality:
Value for money:
Eco Movers Ltd
5
cathy
29/11/2011
Reallymoving was a fantastic one stop shop, enabling me to get three quotes. I hadn't moved before and so I didn't know where to start. It was a huge help. All three companies got back fast but with varying degrees of detail. Eco-movers came around that same day to do the quote and had the best price but they were also the most proactive and helpful too. Our moving date changed twice, and they were unfazed and flexible. The movers themselves were polite, professional and the service was excellent.
cathy
29/11/2011
Reallymoving was a fantastic one stop shop, enabling me to get three quotes. I hadn't moved before and so I didn't know where to start. It was a huge help. All three companies got back fast but with varying degrees of detail. Eco-movers came around that same day to do the quote and had the best price but they were also the most proactive and helpful too. Our moving date changed twice, and they were unfazed and flexible. The movers themselves were polite, professional and the service was excellent.
Service quality:
Value for money:
Eco Movers Ltd
5
Brixtonmove
25/11/2011
They were really professional, and packed the van so neatly that there was no wasted space, which was great as all our stuff only just fitted (this was our fault for under estimating the size of our flat). I would definitely recommend and use again.
Brixtonmove
25/11/2011
They were really professional, and packed the van so neatly that there was no wasted space, which was great as all our stuff only just fitted (this was our fault for under estimating the size of our flat). I would definitely recommend and use again.
Service quality:
Value for money:
Eco Movers Ltd
5
Robingig
28/10/2011
Friendly, fast, reliable - would use them again any time.
Robingig
28/10/2011
Friendly, fast, reliable - would use them again any time.
Service quality:
Value for money:
Eco Movers Ltd
5
Trish
14/10/2011
They were fantastic, in particular Jamie and Ben, who were the best and anyone who chooses Ecomovers should ask for them. Great team!
Trish
14/10/2011
They were fantastic, in particular Jamie and Ben, who were the best and anyone who chooses Ecomovers should ask for them. Great team!
Service quality:
Value for money:
Eco Movers Ltd
4
N/A
12/08/2011
move was quick and efficient
N/A
12/08/2011
move was quick and efficient
Service quality:
Value for money:
Eco Movers Ltd
4
Jon Edmonds
08/08/2011
The process of booking was very simple and being able to view amend on-line like a travel booking was easy and uncomplicated. Dealing with the company by phone was reassuring and their customer service was very good.
The removalo guys were helpful and polite and didn't break a thing during the move!
Jon Edmonds
08/08/2011
The process of booking was very simple and being able to view amend on-line like a travel booking was easy and uncomplicated. Dealing with the company by phone was reassuring and their customer service was very good.
The removalo guys were helpful and polite and didn't break a thing during the move!
Service quality:
Value for money:
Eco Movers Ltd
1
Mover123
01/08/2011
I would not recommned Eco Movers to anyone.
This is the most unprofessional removal and packing company I have ever used.
A terrible online system that not only confused me and the person I eventually had to call to sort it out. Added to which your service is effectively "on the meter", so there is no incentive for the teams to work fast.
No confirmation was ever given that the packers were actually going to turn up(as I was told they would) which caused panic.
When they did turn up they proceeded to take over 10 hours to pack up a small 2 bed house. We were accused of having too many possessions hence why it took so long, but as we start to unpack we are finding boxes with just 3 tea light candles in..and nothing else - currently the "winning" box, but we have had one with only 4 champagne glasses in as well, which comes a close second!
On the day we moved out, the packing took so long I and my pregnant wife had to help to speed them up.
Once they said they had finished I checked the house to find out bathroom hadnt been done at all and a bed was still upstairs.
Our possessions went into storage for 2 weeks and have been delivered and several boxes and a rug never made and we have had to wait over 2 weeks to get them back after repeated requests for them to be 24 hour couriered as we urgently need them!
If you are looking for a company with the backing, reputation and training of Cadogan Tate, that is Eco friendly and fairly local - and more importantly are looking for a company that will take all the stress out of the move ...then I can not recommned Ecomovers, who made our move a complete nightmare, hugely added to our stress and lost our possessions.
On the positive side the staff were all polite and I can not fault the actual packing, in terms of items breaking.
Mover123
01/08/2011
I would not recommned Eco Movers to anyone.
This is the most unprofessional removal and packing company I have ever used.
A terrible online system that not only confused me and the person I eventually had to call to sort it out. Added to which your service is effectively "on the meter", so there is no incentive for the teams to work fast.
No confirmation was ever given that the packers were actually going to turn up(as I was told they would) which caused panic.
When they did turn up they proceeded to take over 10 hours to pack up a small 2 bed house. We were accused of having too many possessions hence why it took so long, but as we start to unpack we are finding boxes with just 3 tea light candles in..and nothing else - currently the "winning" box, but we have had one with only 4 champagne glasses in as well, which comes a close second!
On the day we moved out, the packing took so long I and my pregnant wife had to help to speed them up.
Once they said they had finished I checked the house to find out bathroom hadnt been done at all and a bed was still upstairs.
Our possessions went into storage for 2 weeks and have been delivered and several boxes and a rug never made and we have had to wait over 2 weeks to get them back after repeated requests for them to be 24 hour couriered as we urgently need them!
If you are looking for a company with the backing, reputation and training of Cadogan Tate, that is Eco friendly and fairly local - and more importantly are looking for a company that will take all the stress out of the move ...then I can not recommned Ecomovers, who made our move a complete nightmare, hugely added to our stress and lost our possessions.
On the positive side the staff were all polite and I can not fault the actual packing, in terms of items breaking.
Company response:
Dear "Mover123",
Thank you for your fair and accurate feedback on the service you received. I appreciate you recognising some of the positive aspects of the service we provided you with as well as identifying where our service fell below our regular standard.
I am very sorry that our moving service has failed to live up to your expectations. As you can see from previous customer feedback, this is not the normal service experienced by our customers. I am sorry that the original packing took longer than anticipated. I hope that the £273 credit we immediately applied to your account for the full additional time taken to pack up your fragile goods will go some way to compensating you for any inconvenience caused. When it comes to packing breakables such as fine stemmed champagne flutes, our staff are taught that there is no excuse for breakages and it appears in this instance they took the packing of your glasses to an extreme.
I would also like to apologise that the service you received after the move was also not up to the standard we look to provide our customers with. I understand from the Operations Manager dealing with the redelivery of your items, that they have now been successfully delivered. However in recognition of this original shortcoming as well as the £273 credit, I would like to offer you or any of your friends and family an additional 10% discount on any future moves placed with us.
On the positive side, I am glad that you found our staff to be polite and that all your fragile items were packed and transported without any damages. Please rest assured that we are taking your experience very seriously. We do security vet and train all our staff prior to allowing them to begin working for us but in this instance we will be providing follow-up training in packing skills for the crew involved to ensure they are equipped to provide a faster packing service in the future and that they strike a better balance between caring for a customer’s goods and the time taken to pack them.
If you would like to discuss your move further and how you feel we can improve our service, I would greatly appreciate the opportunity to speak to you in person. Please do not hesitate to contact me at d.pardy@ecomovers.co.uk or on my direct line 0208 971 4323.
With kind regards
Darren Pardy
General Manager
Eco Movers
Service quality:
Value for money:
Eco Movers Ltd
4
matt
25/07/2011
eco movers were very friendly and made the house move look really easy! the only problem now is the boxes sat in rooms waiting to be unpacked!
matt
25/07/2011
eco movers were very friendly and made the house move look really easy! the only problem now is the boxes sat in rooms waiting to be unpacked!
Service quality:
Value for money:
Eco Movers Ltd
4
JamieD
17/07/2011
Very good, well organised and professional throughout.
JamieD
17/07/2011
Very good, well organised and professional throughout.
Service quality:
Value for money:
Eco Movers Ltd
5
bellysaysumsh
25/05/2011
I was absolutely thrilled with the service with Eco Movers. They did an excellent job! I had furniture that needed to be dis/reassembled and more expensive furniture that needed special handling. By the end of the day they had reassembled everything correctly and managed to move everything without damaging my furniture or the property's walls, etc. They were courteous and efficient. The price was as estimated and surprisingly competitive for the great quality of service. I moved a year ago and paid a high premium with an expensive moving company who I hoped would be worth the price. Eco Movers was half the price and did a MUCH better job. I would recommend this company 100%!
bellysaysumsh
25/05/2011
I was absolutely thrilled with the service with Eco Movers. They did an excellent job! I had furniture that needed to be dis/reassembled and more expensive furniture that needed special handling. By the end of the day they had reassembled everything correctly and managed to move everything without damaging my furniture or the property's walls, etc. They were courteous and efficient. The price was as estimated and surprisingly competitive for the great quality of service. I moved a year ago and paid a high premium with an expensive moving company who I hoped would be worth the price. Eco Movers was half the price and did a MUCH better job. I would recommend this company 100%!
Service quality:
Value for money:
Eco Movers Ltd
4
JustMoved
08/04/2011
The guys were really friendly and nothing fazed them. We seemed to have more boxes than perhaps originally anticipated but they just got on with it!
JustMoved
08/04/2011
The guys were really friendly and nothing fazed them. We seemed to have more boxes than perhaps originally anticipated but they just got on with it!
Service quality:
Value for money:
Eco Movers Ltd
4
Craig
05/04/2011
Eco Movers offered a reasonably priced service, were punctual, courteous and did a good job. I'd definitely use them again.
Craig
05/04/2011
Eco Movers offered a reasonably priced service, were punctual, courteous and did a good job. I'd definitely use them again.
Service quality:
Value for money:
Eco Movers Ltd
5
Lucia
26/02/2011
Very efficient, reliable , proffesional .I would strongly recommend
this company and in my case certainly will use their service in the future once again.
They have done a very good job.
Lucia
26/02/2011
Very efficient, reliable , proffesional .I would strongly recommend
this company and in my case certainly will use their service in the future once again.
They have done a very good job.