Below is feedback from reallymoving.com customers who have used
Roberts & Roberts (Property Consultants) Ltd.
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all moving home services that can be obtained through reallymoving.com.
Average rating:
Roberts & Roberts (Property Consultants) Ltd
Average service quality:
Average value for money:
Roberts & Roberts (Property Consultants) Ltd Rating:
5 out of 5 based on
30
reviews
No of ratings : 30
Feedback from
our customers:
Service quality:
Value for money:
Roberts & Roberts (Property Consultants) Ltd
5
Sandy
26/04/2012
I was very pleased with the quality of work by Nick Bailey of Roberts and Roberts. Nick Bailey provided with a detailed explanations to any questions I had before and after the survey. I received value for money for a professional and high quality service. Nick responded promptly to my email messages and phone calls. When I received my 30+ page Homebuy report Nick was very helpful in explaining any terms that I didn't understand. I would highly recommend this company for his quality, integrity and professionalism.
Sandy
26/04/2012
I was very pleased with the quality of work by Nick Bailey of Roberts and Roberts. Nick Bailey provided with a detailed explanations to any questions I had before and after the survey. I received value for money for a professional and high quality service. Nick responded promptly to my email messages and phone calls. When I received my 30+ page Homebuy report Nick was very helpful in explaining any terms that I didn't understand. I would highly recommend this company for his quality, integrity and professionalism.
Service quality:
Value for money:
Roberts & Roberts (Property Consultants) Ltd
5
N/A
25/01/2012
So far I am satisfied with the service. They have done whatever they promised on time and given help and advice whenever requested.
N/A
25/01/2012
So far I am satisfied with the service. They have done whatever they promised on time and given help and advice whenever requested.
Service quality:
Value for money:
Roberts & Roberts (Property Consultants) Ltd
5
Happy Man!
25/11/2011
Very detailed report. Lots of advice also given. As a result of the survey I withdrew my offer and saved myself a small fortune. Would I use Nick's services again? You bet I will! Well done to reallymoving for bringing this firm to my attention.
Happy Man!
25/11/2011
Very detailed report. Lots of advice also given. As a result of the survey I withdrew my offer and saved myself a small fortune. Would I use Nick's services again? You bet I will! Well done to reallymoving for bringing this firm to my attention.
Service quality:
Value for money:
Roberts & Roberts (Property Consultants) Ltd
4
movingOopNorthatlast!
21/10/2011
Chose the company on speed of response and personal service, which were both excellent. We worked on the principle that if a company could not work quickly and give us an individualised reply, we probably would not have confidence in them. We preferred to opt for a mid-range estimate and have also done the same with the removals company, again from the reallymoving.com website. I would strongly recommend this service as way of cutting through mass of service providers and finding someone efficient and helpful..
movingOopNorthatlast!
21/10/2011
Chose the company on speed of response and personal service, which were both excellent. We worked on the principle that if a company could not work quickly and give us an individualised reply, we probably would not have confidence in them. We preferred to opt for a mid-range estimate and have also done the same with the removals company, again from the reallymoving.com website. I would strongly recommend this service as way of cutting through mass of service providers and finding someone efficient and helpful..
Service quality:
Value for money:
Roberts & Roberts (Property Consultants) Ltd
5
Me
05/09/2011
Exceptional communication and speed of service, survey was booked quickly and performed within a few days. Because we were in a rush to get the survey they, without being asked, emailed a copy of the full report (on a bank holiday) with a paper copy arriving a few days later.
Me
05/09/2011
Exceptional communication and speed of service, survey was booked quickly and performed within a few days. Because we were in a rush to get the survey they, without being asked, emailed a copy of the full report (on a bank holiday) with a paper copy arriving a few days later.
Service quality:
Value for money:
Roberts & Roberts (Property Consultants) Ltd
5
Kit
30/08/2011
Always got a response to my emails from Nick - whether after office hours or at weekends which was more than I would have expected.
Reallymoving.com is an extremely useful website which has been invaluable - I haven't moved house for 33 years so the task was somewhat daunting!!
Kit
30/08/2011
Always got a response to my emails from Nick - whether after office hours or at weekends which was more than I would have expected.
Reallymoving.com is an extremely useful website which has been invaluable - I haven't moved house for 33 years so the task was somewhat daunting!!
Service quality:
Value for money:
Roberts & Roberts (Property Consultants) Ltd
4
Em_S
30/06/2011
I would recommend this company to anyone, they quoted the lowest price and were the first to get in touch after I'd received the quotes. They did exactly as they said they would and were able to carry out the survey within about 4 days of me requesting the quote. The survey report arrived within 5 days of the survey being carried out.
My only suggestions about how the service could be improved would be:
1) have a method of payment by card that does not incur any additional costs e.g. paypal (I paid by cheque to avoid the small but irritating additional fee to pay by card)
2) to receive a notification (text?) to confirm the date that the survey was going to be carried out, this isn't crucial by any means and I appreciate that this would add an admin taks but it could be automated to reduce any admin burden and thus not impact the overalll cost of the survey and would provide a little bit or reassurance that things were progressing.
Overall I had a very positive experience and would use Roberts&Roberts again in the future.
Em_S
30/06/2011
I would recommend this company to anyone, they quoted the lowest price and were the first to get in touch after I'd received the quotes. They did exactly as they said they would and were able to carry out the survey within about 4 days of me requesting the quote. The survey report arrived within 5 days of the survey being carried out.
My only suggestions about how the service could be improved would be:
1) have a method of payment by card that does not incur any additional costs e.g. paypal (I paid by cheque to avoid the small but irritating additional fee to pay by card)
2) to receive a notification (text?) to confirm the date that the survey was going to be carried out, this isn't crucial by any means and I appreciate that this would add an admin taks but it could be automated to reduce any admin burden and thus not impact the overalll cost of the survey and would provide a little bit or reassurance that things were progressing.
Overall I had a very positive experience and would use Roberts&Roberts again in the future.
Service quality:
Value for money:
Roberts & Roberts (Property Consultants) Ltd
5
CarlosE
02/03/2011
This company was excellent especially Nick, who highlighted may problems that I didn't either consider. We eventually backed out of the sale but wouldn't hesitate in using Roberts and Roberts again.
CarlosE
02/03/2011
This company was excellent especially Nick, who highlighted may problems that I didn't either consider. We eventually backed out of the sale but wouldn't hesitate in using Roberts and Roberts again.
Service quality:
Value for money:
Roberts & Roberts (Property Consultants) Ltd
4
david h
28/11/2010
Very pleased. Needed v quick report and got the appointment and the emailed report in, I think, 3 working days. It wasn't actually 100% guaranteed to be quick so i was really pleasd when they rushed it through and emailed it before the typed copy arrived. (In the event, the sale annoyingly fell through.)
Cheques only accepted - I would have preferred to pay online or by phoen, as it cost me £5 for next day delivery of the cheque, as iIwas worried they would not email the report until the cheque arrived. Not a big prob for most people.
david h
28/11/2010
Very pleased. Needed v quick report and got the appointment and the emailed report in, I think, 3 working days. It wasn't actually 100% guaranteed to be quick so i was really pleasd when they rushed it through and emailed it before the typed copy arrived. (In the event, the sale annoyingly fell through.)
Cheques only accepted - I would have preferred to pay online or by phoen, as it cost me £5 for next day delivery of the cheque, as iIwas worried they would not email the report until the cheque arrived. Not a big prob for most people.
Company response:
Important notes in reply- We do in fact accept BACS payments as well as cheques and we should have facility for creditcard payment in the New Year. Would like to point out we do not make a £5 charge for payment by cheque. This customer decided himself to send payment by recorded delivery which was not necessary. Reports can in fact be emailed before cheques are received by arrangement with our office.
Service quality:
Value for money:
Roberts & Roberts (Property Consultants) Ltd
5
Mike C
07/10/2010
Good, quick service
Mike C
07/10/2010
Good, quick service
Service quality:
Value for money:
Roberts & Roberts (Property Consultants) Ltd
5
Mr A
09/09/2010
Very friendly, fast and efficient service.
Mr A
09/09/2010
Very friendly, fast and efficient service.
Service quality:
Value for money:
Roberts & Roberts (Property Consultants) Ltd
5
Tom B
01/08/2010
Excellent service from Roberts & Roberts, very quick turnaround time and good value for money. Thanks to reallymoving.com for making it very easy.
Tom B
01/08/2010
Excellent service from Roberts & Roberts, very quick turnaround time and good value for money. Thanks to reallymoving.com for making it very easy.
Service quality:
Value for money:
Roberts & Roberts (Property Consultants) Ltd
5
Adam S
05/07/2010
No further comments
Adam S
05/07/2010
No further comments
Service quality:
Value for money:
Roberts & Roberts (Property Consultants) Ltd
4
Adam S
31/05/2010
No further comments
Adam S
31/05/2010
No further comments
Service quality:
Value for money:
Roberts & Roberts (Property Consultants) Ltd
4
Chris L
16/05/2010
Nick was very pleasant and did a really good report in good time.
Chris L
16/05/2010
Nick was very pleasant and did a really good report in good time.
Service quality:
Value for money:
Roberts & Roberts (Property Consultants) Ltd
5
dave w
04/05/2010
Would use Roberts & Roberts again in the future.
dave w
04/05/2010
Would use Roberts & Roberts again in the future.
Service quality:
Value for money:
Roberts & Roberts (Property Consultants) Ltd
5
Karen S
29/04/2010
They were very professional and did the survey quickly for me. I received the written report less than a week later. It was very detailed. I was able to use the report to highlight what repairs need doing to the estate agent and seller. We are currently receiving quotes to get the work done. Thank you
Karen S
29/04/2010
They were very professional and did the survey quickly for me. I received the written report less than a week later. It was very detailed. I was able to use the report to highlight what repairs need doing to the estate agent and seller. We are currently receiving quotes to get the work done. Thank you
Service quality:
Value for money:
Roberts & Roberts (Property Consultants) Ltd
5
Yanrong Z
19/04/2010
No further comments
Yanrong Z
19/04/2010
No further comments
Service quality:
Value for money:
Roberts & Roberts (Property Consultants) Ltd
4
kathryn r
15/04/2010
very professional - survey only just been done not had a copy yet.
kathryn r
15/04/2010
very professional - survey only just been done not had a copy yet.
Service quality:
Value for money:
Roberts & Roberts (Property Consultants) Ltd
5
sidney s
23/12/2009
No further comments
sidney s
23/12/2009
No further comments