Below is feedback from reallymoving.com customers who have used
Roman Removals & Light Transport Services.
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Average rating:
Roman Removals & Light Transport Services
Average service quality:
Average value for money:
Roman Removals & Light Transport Services Rating:
5 out of 5 based on
38
reviews
No of ratings : 38
Feedback from
our customers:
Service quality:
Value for money:
Roman Removals & Light Transport Services
4
Heather
06/04/2012
Excellent service especially when you have no idea what costs are likely to be
Heather
06/04/2012
Excellent service especially when you have no idea what costs are likely to be
Service quality:
Value for money:
Roman Removals & Light Transport Services
5
Andy D
06/04/2012
Great guys who really helped the move go smoothly. Great value and highly recommended to everyone.
Andy D
06/04/2012
Great guys who really helped the move go smoothly. Great value and highly recommended to everyone.
Service quality:
Value for money:
Roman Removals & Light Transport Services
5
Lilian
17/03/2012
This was a GREAT moving company. Service and attention to detail cannot be faulted. The best moving company we've ever used (and we've moved 6 times - internationally and otherwise in the past 15 years).
The moving team could not have been more helpful, friendly and accomodating.
We'd fully recommend them to anyone that is looking to move.
Lilian
17/03/2012
This was a GREAT moving company. Service and attention to detail cannot be faulted. The best moving company we've ever used (and we've moved 6 times - internationally and otherwise in the past 15 years).
The moving team could not have been more helpful, friendly and accomodating.
We'd fully recommend them to anyone that is looking to move.
Service quality:
Value for money:
Roman Removals & Light Transport Services
5
Paul
18/11/2011
Pleasure to deal with. Good price and nice people.
Paul
18/11/2011
Pleasure to deal with. Good price and nice people.
Service quality:
Value for money:
Roman Removals & Light Transport Services
3
hazeldinka
14/11/2011
The two removal's men who came to us were excellent. Very efficient, polite and cheerful, however the things that I was told would happen were completely different from what actually happened.... they arrived, not at 8.30am as I was told on my confirmation letter, but at 9.45am! Panic!! They didn't phone to tell me they would be late because they weren't... their boss (who had told me they would be here at 8.30am... had told them to be here at 9.30! Then they weren't in uniform, as we had been told they would be (it doesn't bother me, but why say it?) and the van was a smaller one... I was told it would be done in one move, but it took three trips.... good job I only moved half a mile away! I was also told that I could use their wardrobe box to transfer my items on hangers without the need for pre-emptying my wardrobe... oh no, couldn't do that either! I was happy that I got moved on the right day by some nice guys, but the management doesn't seem to know what it's doing and if these things are important to you, maybe pay more money and get what you pay for!
hazeldinka
14/11/2011
The two removal's men who came to us were excellent. Very efficient, polite and cheerful, however the things that I was told would happen were completely different from what actually happened.... they arrived, not at 8.30am as I was told on my confirmation letter, but at 9.45am! Panic!! They didn't phone to tell me they would be late because they weren't... their boss (who had told me they would be here at 8.30am... had told them to be here at 9.30! Then they weren't in uniform, as we had been told they would be (it doesn't bother me, but why say it?) and the van was a smaller one... I was told it would be done in one move, but it took three trips.... good job I only moved half a mile away! I was also told that I could use their wardrobe box to transfer my items on hangers without the need for pre-emptying my wardrobe... oh no, couldn't do that either! I was happy that I got moved on the right day by some nice guys, but the management doesn't seem to know what it's doing and if these things are important to you, maybe pay more money and get what you pay for!
Company response:
Hazel was a really nice customer to deal with, there was some confusion over the start time and that was not helped by the fact that the guys got stuck in really bad traffic but do apologise for the guys not ringing as they normally do in the rare event of being late, with regards to the vehicle i did offer to send in a second vehicle but to save on the extra expence and as we had all day to move the customer went for the one vehicle option and was fully aware we would be going for a return trip, as there was not much time between the booking and removal day i had to go on the items the customer informed me of and it worked out at around 1200 cubic feet, unfortuanatly the customer vastly underestimated and in the end we moved 1800 cubic feet which matthew and grant completed with the minimum off fuss and was done in the day finally even tho the removal took two hours longer than originally planned the customer was not charged any additional amount., many thanks Ian Goulden
Service quality:
Value for money:
Roman Removals & Light Transport Services
5
andra
08/11/2011
very nice and friendly, great to work with! very happy with my choice and they were very good value for money!
andra
08/11/2011
very nice and friendly, great to work with! very happy with my choice and they were very good value for money!
Service quality:
Value for money:
Roman Removals & Light Transport Services
5
Gnosall
04/11/2011
Fantastic, turned up early, loaded fast delivered with gusto. Great two lads.
Gnosall
04/11/2011
Fantastic, turned up early, loaded fast delivered with gusto. Great two lads.
Service quality:
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Roman Removals & Light Transport Services
5
Graham
28/10/2011
Very professional and efficient service. Would definitely recommend.
Graham
28/10/2011
Very professional and efficient service. Would definitely recommend.
Service quality:
Value for money:
Roman Removals & Light Transport Services
5
Barbara L
15/10/2011
Good e-mail communication direct from Ian Goulden which was very reassuring.
Matt and Grant worked extremely hard, unfortunately some of the time in the rain, and everything went perfectly (from my point of view). It was very hard work for them at my new address as they had to carry everything up 19 concrete steps from the ground floor to the entrance to my flat. I can't thank them enough.
I have already passed Romans' details on to my former next door neighbour as her mother is, hopefully, moving into the house I have vacated - sorry lads!!
Barbara L
15/10/2011
Good e-mail communication direct from Ian Goulden which was very reassuring.
Matt and Grant worked extremely hard, unfortunately some of the time in the rain, and everything went perfectly (from my point of view). It was very hard work for them at my new address as they had to carry everything up 19 concrete steps from the ground floor to the entrance to my flat. I can't thank them enough.
I have already passed Romans' details on to my former next door neighbour as her mother is, hopefully, moving into the house I have vacated - sorry lads!!
Service quality:
Value for money:
Roman Removals & Light Transport Services
5
GillyJ
15/10/2011
Roman removals got back to me the same evening that i made the enquiry at reallymoving.com. Didn't get a reply from anyone else until much later, some, several days later! We spoke on the phone, emailed and everything got organised with very little effort. On the moving day, all went to plan. The team that came were courteous and helpful, making what could have been very stressful, a relatively easy day. I would recommend them to anyone. Thankyou.
GillyJ
15/10/2011
Roman removals got back to me the same evening that i made the enquiry at reallymoving.com. Didn't get a reply from anyone else until much later, some, several days later! We spoke on the phone, emailed and everything got organised with very little effort. On the moving day, all went to plan. The team that came were courteous and helpful, making what could have been very stressful, a relatively easy day. I would recommend them to anyone. Thankyou.
Service quality:
Value for money:
Roman Removals & Light Transport Services
5
FAMHB
23/09/2011
This person wants their details to remain anonymous
Anonymous
23/09/2011
This person wants their details to remain anonymous
Service quality:
Value for money:
Roman Removals & Light Transport Services
4
Hippy Chick
13/09/2011
The 3 guys who did the move were friendly, professional and worked hard all day in order to complete the move from Crewe to Leeds. The price was great (by far the lowest quote) and the service was equally great - thank you. I would recommend Roman Removals to anyone.
Hippy Chick
13/09/2011
The 3 guys who did the move were friendly, professional and worked hard all day in order to complete the move from Crewe to Leeds. The price was great (by far the lowest quote) and the service was equally great - thank you. I would recommend Roman Removals to anyone.
Service quality:
Value for money:
Roman Removals & Light Transport Services
5
kwhite
13/09/2011
Wow - these guys did a great job.
I was very impressed with their hard working and conscientious attitude. I would recommend these guys EVERYTIME.
Hardworking chaps and extremely polite and friendly - nothing was a problem!!!
Top Dollar Service - Thank You
kwhite
13/09/2011
Wow - these guys did a great job.
I was very impressed with their hard working and conscientious attitude. I would recommend these guys EVERYTIME.
Hardworking chaps and extremely polite and friendly - nothing was a problem!!!
Top Dollar Service - Thank You
Service quality:
Value for money:
Roman Removals & Light Transport Services
5
lindylou
14/08/2011
Excellent website particularly when you don't know where to start!
I chose Roman removals after reading feedback from others and wasn't disappointed
lindylou
14/08/2011
Excellent website particularly when you don't know where to start!
I chose Roman removals after reading feedback from others and wasn't disappointed
Service quality:
Value for money:
Roman Removals & Light Transport Services
5
Laintonstoke
20/07/2011
Romans Removals are an excellent company they were very professional and helpful, the two guys that moved us were friendly and went above and beyond, we couldnt have done it without them.
Laintonstoke
20/07/2011
Romans Removals are an excellent company they were very professional and helpful, the two guys that moved us were friendly and went above and beyond, we couldnt have done it without them.
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Value for money:
Roman Removals & Light Transport Services
5
SARVI
13/05/2011
One of the best removal company I have used in the last 5 years. The guys from the company were very professional and at the same time friendly. They made our move very swift and made us feel relaxed on the important moving day
Will definitely use their service again in the future if the need arises.
SARVI
13/05/2011
One of the best removal company I have used in the last 5 years. The guys from the company were very professional and at the same time friendly. They made our move very swift and made us feel relaxed on the important moving day
Will definitely use their service again in the future if the need arises.
Service quality:
Value for money:
Roman Removals & Light Transport Services
5
Hills
18/04/2011
The three gentleman who did the move were fantastic. They worked so hard and were very pleasant and professional.I've recommenced them to everyone I know who are on the move!
Hills
18/04/2011
The three gentleman who did the move were fantastic. They worked so hard and were very pleasant and professional.I've recommenced them to everyone I know who are on the move!
Service quality:
Value for money:
Roman Removals & Light Transport Services
4
Tinad
11/04/2011
I paid Roman Removals £100 more than my last company that moved me into my temporary accommodation 9 months earlier. However, they arrived on time, were friendly and worked hard, dismantled and re-assembled wardrobes very quickly and even went out of their way to plumb in my washing machine, put my bed back together (which I had disassembled myself) and even set up my TV. They made sure I was happy everything was in the right room before they left and I could watch TV and go to bed without any bother. They really did earn the extra money. I would use them again and recommend them. My only complaint was that I paid extra for packing materials and only got boxes and a tiny bit of bubble wrap. I was promised enough bubble wrap, tape and marker pen. I never received them and was never offered any recompense for what was missing.
Tinad
11/04/2011
I paid Roman Removals £100 more than my last company that moved me into my temporary accommodation 9 months earlier. However, they arrived on time, were friendly and worked hard, dismantled and re-assembled wardrobes very quickly and even went out of their way to plumb in my washing machine, put my bed back together (which I had disassembled myself) and even set up my TV. They made sure I was happy everything was in the right room before they left and I could watch TV and go to bed without any bother. They really did earn the extra money. I would use them again and recommend them. My only complaint was that I paid extra for packing materials and only got boxes and a tiny bit of bubble wrap. I was promised enough bubble wrap, tape and marker pen. I never received them and was never offered any recompense for what was missing.
Company response:
Tina was a pleasure to deal with and like so many of our customers was really pleased with our service, i was not made aware that the packing kit arrived with things missing and this is something i will be taking up with my supplier, Many thanks.
Ian Goulden
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Value for money:
Roman Removals & Light Transport Services
5
Ann-Marie
02/04/2011
This company provided an excellent service and they made our move go so smoothly that we could not have been happier. Ian was very conscientious and took the time to liaise with us prior to our move. Gary and Lee were brilliant and extremely professional and nothing was too much trouble for them, this was commented on by family members who were also helping.
Ann-Marie
02/04/2011
This company provided an excellent service and they made our move go so smoothly that we could not have been happier. Ian was very conscientious and took the time to liaise with us prior to our move. Gary and Lee were brilliant and extremely professional and nothing was too much trouble for them, this was commented on by family members who were also helping.
Service quality:
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Roman Removals & Light Transport Services
5
EMMA J
16/11/2010
Excellent service was provided at a good price. I would recommend this company.
EMMA J
16/11/2010
Excellent service was provided at a good price. I would recommend this company.