Below is feedback from reallymoving.com customers who have used
Rees Thomas Chartered Surveyors & Building Engineers.
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all moving home services that can be obtained through reallymoving.com.
Average rating:
Rees Thomas Chartered Surveyors & Building Engineers
Average service quality:
Average value for money:
Rees Thomas Chartered Surveyors & Building Engineers Rating:
5 out of 5 based on
35
reviews
No of ratings : 35
Feedback from
our customers:
Service quality:
Value for money:
Rees Thomas Chartered Surveyors & Building Engineers
5
N/A
11/05/2012
No further comments
N/A
11/05/2012
No further comments
Service quality:
Value for money:
Rees Thomas Chartered Surveyors & Building Engineers
3
saz
15/03/2012
Did not respond to telephone queries prior to carrying out the survey. We had a few questions that we wanted to clarify and telephoned the office on a number of occasions. We were told by receptionist that our contact number was passed to the surveyor however we received no call back.
saz
15/03/2012
Did not respond to telephone queries prior to carrying out the survey. We had a few questions that we wanted to clarify and telephoned the office on a number of occasions. We were told by receptionist that our contact number was passed to the surveyor however we received no call back.
Company response:
As soon as we had the email it was responded to within 24 hours. Having things in writing is far better for everyone involved as we all have complete clarity.
We have addressed the queries and have offered to meet with the clients at the property to go through their questions. All together a happy ending.
As a footnote, our terms and conditions do clearly state that any questions or sepcial requests should be in writing to the surveyors direct email address. This helps to keep our files in order and regulatory bodies and insurers happy which is of benefit to everyone involved; surveyors & clients alike.
Service quality:
Value for money:
Rees Thomas Chartered Surveyors & Building Engineers
4
spartan
21/01/2012
I would just like to thank Jeremy and his company for sending me a very clear and easy to understand HOMEBUYERS REPORT, It helped to banish any negative thoughts that can sometimes creep into a persons mind when making a purchase on any kind of property. Also a big thank you goes to the services of reallymoving.com for the instant quotes you sent. A very rapid responce indeed.
spartan
21/01/2012
I would just like to thank Jeremy and his company for sending me a very clear and easy to understand HOMEBUYERS REPORT, It helped to banish any negative thoughts that can sometimes creep into a persons mind when making a purchase on any kind of property. Also a big thank you goes to the services of reallymoving.com for the instant quotes you sent. A very rapid responce indeed.
Service quality:
Value for money:
Rees Thomas Chartered Surveyors & Building Engineers
2
Gavin
10/12/2011
Prompt quote from reallymoving.com.
Was able to choose and arrange a survey quickly.
Rees Thomas were able to carry out the survey within a few days.
The survey, when produced, met our requirements. It wasn't as detailed as a previous survey we had on a different house (using a different surveyor), but did have sufficient detail.
Two significant issues were that the report was not correct in at least one area. I sent an email containing a few follow up questions/clarifications on the report but despite chasing the office several times over the last month I have yet to receive any reply at all from the surveyor - just promises from the office that the email would be forwarded to him.
Our last surveyor that we used for a different house elsewhere in Wales was happy to have a detailed conversation with me after I'd read the report to answer any and all questions, so the Rees Thomas surveyor's (lack of) response was very disappointing.
Gavin
10/12/2011
Prompt quote from reallymoving.com.
Was able to choose and arrange a survey quickly.
Rees Thomas were able to carry out the survey within a few days.
The survey, when produced, met our requirements. It wasn't as detailed as a previous survey we had on a different house (using a different surveyor), but did have sufficient detail.
Two significant issues were that the report was not correct in at least one area. I sent an email containing a few follow up questions/clarifications on the report but despite chasing the office several times over the last month I have yet to receive any reply at all from the surveyor - just promises from the office that the email would be forwarded to him.
Our last surveyor that we used for a different house elsewhere in Wales was happy to have a detailed conversation with me after I'd read the report to answer any and all questions, so the Rees Thomas surveyor's (lack of) response was very disappointing.
Company response:
Communication between the surveyor and client is something that we clearly need to address. From now on, we guarantee that any emails will be answered within 2 working days. Having worked hard over the past few years to achieve a 5 star rating with Reallymoving we are not willing to let that slip for the sake of not replying to emails promptly. It's Blackberrys all round and a full commitment to satisfying our customers requirements. We'll learn from this and become a better more focussed company as a result. With regard to Gavin's specific concerns then we will be discussing these directly with the aim of obtaining a satisfactory result and to make a formal apology for our lack of response. We take our membership of the reallymoving panel of surveyors seriously and are proud to have achieved so many positive ratings over the years. Being prepared to learn from our mistakes will help us develop and grow and the feedback section of this website helps us work on our strengths and eliminate our weaknesses.
Service quality:
Value for money:
Rees Thomas Chartered Surveyors & Building Engineers
4
Gaz vdW
21/11/2011
Jeremy was very helpful, quick to respond to emails and was able to provide us with a service at relatively short notice. He supplied us with a draft report so that we could review and provide feedback on and he also gave us a CD containing numerous photos of the property.
The final report was presented in a very professional manner and overall I believe that we received value for money.
Gaz vdW
21/11/2011
Jeremy was very helpful, quick to respond to emails and was able to provide us with a service at relatively short notice. He supplied us with a draft report so that we could review and provide feedback on and he also gave us a CD containing numerous photos of the property.
The final report was presented in a very professional manner and overall I believe that we received value for money.
Service quality:
Value for money:
Rees Thomas Chartered Surveyors & Building Engineers
4
Zola
31/10/2011
This person wants their details to remain anonymous
Anonymous
31/10/2011
This person wants their details to remain anonymous
Service quality:
Value for money:
Rees Thomas Chartered Surveyors & Building Engineers
3
Mike B
18/09/2011
Very happy with the report which was completed within 48 hours of contacting them. However since then I have been unable to discuss the report with Jeremy (I only have one or two questions) despite calling his office every day for a week and being assured that he would return my call. Now three weeks later I have given up and still have not been called back.
Mike B
18/09/2011
Very happy with the report which was completed within 48 hours of contacting them. However since then I have been unable to discuss the report with Jeremy (I only have one or two questions) despite calling his office every day for a week and being assured that he would return my call. Now three weeks later I have given up and still have not been called back.
Company response:
From a positive view, we're glad that the report was of a good quality and that it was completed within our 48 hour turnaround. With regard to discussing the contents of the report this is clearly something that we are more than happy to do but we do ask our clients to simply email any questions. This gives us a chance to review the file, report and photographs and to then give a considered answer in writing that can then be used to supplement the report. One of the more frustrating aspects of being a surveyor is that so much of our time is spent outside of the office either surveying or driving between appointements. The benefit of email is that they can be dealt with quickly and clearly and this is why we would prefer this method of feedback as we feel that it is fair to all parties concerned, both client and surveyor alike. One other option that we do provide clients who have a number of questions is to make an appointment to meet up (sometimes at the subject property) so that details can be discussed in person and the conclusions then confirmed in writing as an addition to the report.
Service quality:
Value for money:
Rees Thomas Chartered Surveyors & Building Engineers
5
penny
04/07/2011
I was very pleased I used this service I saved over £200.00 from original quote I had obtained, I have used the company for 2 properties and both times the service was excellent
penny
04/07/2011
I was very pleased I used this service I saved over £200.00 from original quote I had obtained, I have used the company for 2 properties and both times the service was excellent
Service quality:
Value for money:
Rees Thomas Chartered Surveyors & Building Engineers
4
swansea
24/04/2011
We paid for the service in advance. The survey was done promptly but after 2 weeks we have and many phone calls and emails we still have not received a copy of the report. Not great!!
swansea
24/04/2011
We paid for the service in advance. The survey was done promptly but after 2 weeks we have and many phone calls and emails we still have not received a copy of the report. Not great!!
Company response:
There was a slight delay in getting this report done but it has been sent. We have sent out a second copy as it appears that there was a possibility that the first one failed to arrive. We do try to ensure that all of our reports are sent out promptly and without delay.
Service quality:
Value for money:
Rees Thomas Chartered Surveyors & Building Engineers
5
nurse1
23/04/2011
The service was fast and excellent undercutting the quote offered by the estate agent by a long way. That meant we saved money which is what you need to be doing when the outlay for moving house is so steep! Im glad we shopped around.
They survey was easy to understand and very thorough
We were really pleased
nurse1
23/04/2011
The service was fast and excellent undercutting the quote offered by the estate agent by a long way. That meant we saved money which is what you need to be doing when the outlay for moving house is so steep! Im glad we shopped around.
They survey was easy to understand and very thorough
We were really pleased
Service quality:
Value for money:
Rees Thomas Chartered Surveyors & Building Engineers
5
Newport buyer
29/03/2011
They provided a good, quick service and the buying report (bar a few typos) was to a high standard with a full CD of photographs.
Newport buyer
29/03/2011
They provided a good, quick service and the buying report (bar a few typos) was to a high standard with a full CD of photographs.
Service quality:
Value for money:
Rees Thomas Chartered Surveyors & Building Engineers
5
Kate C
29/10/2010
Jeremy was lovely to deal with; calm and efficient and we have a report that is easy to understand and has helped us prioritise our efforts at renovation.
Kate C
29/10/2010
Jeremy was lovely to deal with; calm and efficient and we have a report that is easy to understand and has helped us prioritise our efforts at renovation.
Service quality:
Value for money:
Rees Thomas Chartered Surveyors & Building Engineers
5
Ian L
07/10/2010
The surveyor was very prompt and attentive. The reallymoving website worked well for me - the extremely speedy response with quotes was very good.
Ian L
07/10/2010
The surveyor was very prompt and attentive. The reallymoving website worked well for me - the extremely speedy response with quotes was very good.
Service quality:
Value for money:
Rees Thomas Chartered Surveyors & Building Engineers
5
Frances P
15/09/2010
Very quick and efficient service - was contacted by two companies during the morning following my enquiry.
Frances P
15/09/2010
Very quick and efficient service - was contacted by two companies during the morning following my enquiry.
Service quality:
Value for money:
Rees Thomas Chartered Surveyors & Building Engineers
4
Peter M
24/05/2010
No further comments
Peter M
24/05/2010
No further comments
Service quality:
Value for money:
Rees Thomas Chartered Surveyors & Building Engineers
5
Alice B
16/05/2010
Good communication from the company, survey was carried out quickly, no problems at all.
Alice B
16/05/2010
Good communication from the company, survey was carried out quickly, no problems at all.
Service quality:
Value for money:
Rees Thomas Chartered Surveyors & Building Engineers
4
Jacqueline R
14/05/2010
No further comments
Jacqueline R
14/05/2010
No further comments
Service quality:
Value for money:
Rees Thomas Chartered Surveyors & Building Engineers
5
Louise M
20/04/2010
I had a response to my enquiry within 30 minutes - on a Sunday evening too!
The survey was undertaken promptly and feedback was very comprehensive. The company uses a clear condition-rating system which is very easy to interpret. Also, the use of photographs helped a lot - it was very useful to be able to see areas of concern that had been referred to in the text of the report. We now feel we are going into this property fully informed and confident in our purchase.
Overall an excellent service by an extremely pleasant and helpful surveyor . Worth every penny.
Louise M
20/04/2010
I had a response to my enquiry within 30 minutes - on a Sunday evening too!
The survey was undertaken promptly and feedback was very comprehensive. The company uses a clear condition-rating system which is very easy to interpret. Also, the use of photographs helped a lot - it was very useful to be able to see areas of concern that had been referred to in the text of the report. We now feel we are going into this property fully informed and confident in our purchase.
Overall an excellent service by an extremely pleasant and helpful surveyor . Worth every penny.
Service quality:
Value for money:
Rees Thomas Chartered Surveyors & Building Engineers
5
Shelley A
15/04/2010
Rees Thomas are very efficient and proffessional and completed the survey within the same week. The photographs supplied with the homebuyers survey are of a good standard. Very positive experience of dealing with them and would use them again.
reallymoving.com is a great site - have used it to get quotes for home surveys and also removal quotes.
Shelley A
15/04/2010
Rees Thomas are very efficient and proffessional and completed the survey within the same week. The photographs supplied with the homebuyers survey are of a good standard. Very positive experience of dealing with them and would use them again.
reallymoving.com is a great site - have used it to get quotes for home surveys and also removal quotes.
Service quality:
Value for money:
Rees Thomas Chartered Surveyors & Building Engineers
5
David C
15/03/2010
The website was fine. Easy to navigate.
The company selected were fast, efficient and offered a good service and advice at a competitive price.
David C
15/03/2010
The website was fine. Easy to navigate.
The company selected were fast, efficient and offered a good service and advice at a competitive price.