How to Choose A Removals Company

Top tips on how to choose a quality removals company

How to Choose A Removals Company

At we only recommend companies we believe will provide quality service at every stage of your moving process.

When you receive your list of removals quotes, the companies may contact you regarding the service you require and to see how they can help. There are many differing factors you should consider before making your final choice. Here’s how to begin:

Check their feedback offers you unbiased reviews from previous customers of the companies we have recommended. By reading feedback from other customers you can feel assured that the company you pick will provide a good service.

Ask for a survey

Your removals company should visit you free of charge to survey the job prior to your move and provide a binding quote. By doing this, they can assess the volume of items that need to be moved and investigate any access issues with your property. Be honest about the number of possessions you plan to move, otherwise the company may arrive underprepared on moving day.

Check insurance details

It’s a good idea to ask each company about the level of insurance they have for goods in transit, to put your mind at rest that your belongings will be covered, and also to find out if you need to arrange extra cover with your own insurance company.

Payment options

Find out how the company would like to be paid. Be dubious of firms who insist only on a cash-in-hand payment or a sizeable cash deposit. Reputable companies should be able to accept payment by credit/debit card and cheques as well as cash.


Did you know that you receive extra protection if you pay by credit card? Read about it here


Ask them about their policies for dealing with parking permits both at your home and the new destination.  If they are unable to sort this out, it will be an extra item to add to your to-do list.

Delays policy

Make sure you ask for their policy regarding delays. Some firms charge extra for each hour of delay, which can often be out of your control, especially if you are waiting for your solicitor to inform you that your property transaction is complete.

Packing boxes and extra services

Many firms will lend packing boxes, which could save you a sizeable sum of money so it is worth enquiring about. You also may wish to enquire whether they have a service to dis/reassemble flat-pack furniture, or to un-plumb washing machines and dishwashers etc.

Complaints procedure

Ask them what their procedure would be should you need to make a complaint. Some firms have a membership with a removals trade association or organisation, for example, the British Association of Removers (BAR). These organisations have dispute resolution procedures in place to resolve any matters that have given you cause for complaint. 

Uniformed staff

A sure sign of a professional removals company is uniformed staff. If the company you use has provided uniforms for their members of staff it will be easier for you to identify that the team turning up to move your furniture is from the removals company you hired.

A personable approach

Lastly, but not least – does your first contact at the removals firm seem friendly? If you are handing over all your worldly goods to one company, it is very important that you feel you can trust them. Equally, moving home can be a trying experience, so choosing a company that makes you feel at ease will go a long way toward reducing your stress levels on moving day.

Let us know what you think

Your comment

Leave your comment

Quick removals quotes

  • Get quotes

Our Ombudsman

We've teamed up with Ombudsman Services to give you extra peace of mind when you find your removals company through us.

Find out more

Ask our removal firms a question

See questions answered by our panel of professional removal firms in our Property Professors section

Property Professors

Featured professor

Matthew Robinson

Property expert

Meet the professors

Use the moving checklist to plan your move

We understand moving home can be a stressful and trying time. That’s why we’ve put together a comprehensive moving checklist.

View the moving checklist

We have been featured in

FREE moving quotes

  • Get quotes