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Customer ratings

4.6 out of 5.0 based on 42 reviews

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John W Davies Solicitors

John W Davies Solicitors is a law firm based in South Wales, with offices in Newport and Chepstow, specialising in conveyancing, family law, wills, probate and trusts; both locally and nationally throughout the UK.  In particular our Conveyancing Team prides itself on Service Excellence and being prompt in reply, these are two of our major aims when working with clients.  Our legal and support teams work with private clients and companies for residential and commercial conveyancing and can guide clients through the process to ensure they enjoy what can be a very exciting time. 

At John W Davies Solicitors, our experienced Team of Residential Conveyancing Lawyers are here to ensure that your property transaction runs as quickly and as smoothly as possible, whether you are buying, selling, remortgaging or transferring property.  The majority of our work comes from existing clients and recommendations, reflecting our dedication to a high quality service, fair charges and legal knowledge. Our forward-thinking management, together with a modern approach to property law and the latest information technology, puts us at the forefront of our profession.


Our services include:

Sale and purchase of properties and land

Re-mortgaging properties or land

Drafting and negotiating leases

Transferring land

 

Law Society Accredited

We are proud to have achieved the standards of practice and integrity required to be accredited by the Law Society’s Conveyancing Quality Scheme. This scheme’s logo is your guarantee that our practice will provide you with a professional and quality conveyancing service.

 

What you can expect from us:

When you contact us to discuss your needs, we will explain clearly the steps in the process and what you can expect from your solicitor.

We will tell you what the costs will be.

We will keep you informed of progress in your sale or purchase.

We will work in-line with the quality standards of the Law Society’s CQS.

 

We will:

Treat you fairly.

Be polite and professional.

Respond promptly to your enquiries.

Tell you about any problems as soon as we are aware of them.

Ask for your feedback on our service.

 

Please get in touch to discuss how we can assist you further.

 

Customer Reviews

John W Davies Solicitors

Average service quality  

Average value for money

4.6 out of 5.0 based on 42 reviews

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Very good communication with us and went the extra mile.

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The service from Jessica Day and her team was excellent. Emails were responded to extremely quickly. An efficient friendly service.

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Very professional service from start to finish. Felicity and Anna were always on hand to answer any questions and turned around queries very quickly.

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Quick to respond and easy to get hold of. Organised and reliable service!

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They had a phone line problem during the time I used this company. But apart from that any problems that occurred were not their fault.

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John W Davies were affordable and the service was thorough. The start of the process saw good speed and I was able to talk with my solicitor when needed. However, in the few leads leading to completion, I was rarely connected to anyone except an assistant and they were not able to answer my questions which was frustrating. It resulted in a very stressful day of exchange where I had to print and return forms within two hours even though I had had no prior warning. I also had to badger them for updates and often wasn’t able to be given clear answers which was frustrating, especially as I had never been through the process before. However, Anne-Marie worked hard and was extremely friendly and understanding. I would recommend them with the suggestion of keeping my experiences in mind.

Thanks for your comments, which we have noted and taken on board. We have recently changed how we manage client queries to allow resulting on our clients getting quick replies. This also allows our lawyers to get on with the legal aspects of the transaction. The lawyers are supported by a small team who work closely with them on your case. Those staff are all experienced so there should be no reason why they would not be able to deal with your queries in most cases. We are sorry that in some cases your queries were not dealt with as you would expect. We will take these comments and feedback to our team for improvement. Thanks for taking the time to leave this positive feedback.

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could be better an answering the phone at the office and responding to emails.

Thanks for your feedback. We are sorry that we may not have replied to emails as quickly as you would have hoped. We set our or timescales for this in the terms of business that you received. If we did not meet these time frames then please will you email us. Thanks again for taking the time to leave this positive feedback.

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Contact was mostly via email and replies were always prompt. Initial proving of identity required quite a lot of work but thereafter the whole process was smooth and I had confidence in Leonie. Would not hesitate to use WHDavies again.

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Theresa was fantastic throughout the entire process and conducted thorough searches, sending us all the information in a timely manner and being sure to chase the agents & seller for items when needed. Unfortunately our house didn't go through this time, but we really want to use Theresa and JW Davies solicitors again, and so we have kept our account with them open.

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Would ask you to complete documents then send then to you and then say you hadn't completed all the documents required, but they hadn't sent you all the documents they needed to be filled out in the first place! Slow moving also, took longer than stated on paperwork.

Thank you for your feedback Lisa. We are pleased to have been involved. Good luck with everything, we hope to see you again soon. JWD Team