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Customer ratings

4.4 out of 5.0 based on 97 reviews

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Conveyancing Direct

Conveyancing Direct – legal fees to make you smile

Conveyancing Direct is Scotland’s largest company of dedicated conveyancing solicitors, offering a Scotland-wide legal service. From the Shetland Isles to Dumfries and Galloway, if you are buying or selling in Scotland, Conveyancing Direct can provide you with an unbeatable service at an unmatched price.

We are a proficient company, providing a personal and professional service to our clients at all times. We have great experience and an extensive history offering a conveyancing service, so we have the knowledge to be able to handle any requirements you may have.

Our fees are fixed, and our advice is free, so whatever the size and value of your property, you will get nothing other than a straight-forward, efficient transaction with Conveyancing Direct.

Our professional team of conveyancing solicitors, legal executives and support staff are on hand to help at all times and we are always easily accessible. We can handle your property transaction by phone or over the internet. We can complete your transaction electronically so you won’t need to take time off work to visit our offices – although you are more than welcome to!

We are completely dedicated to domestic conveyancing, so you will have the confidence that your case is our priority and main focus. Our reports are written in Plain English and we can provide any additional assistance or answer any questions you have. We will keep you informed during the process and ensure transparency throughout.

We have had over 35,000 satisfied clients, why not become one of them? We are open Monday to Friday, 8am to 6pm – so give us a call!

Let us help you through your house sale, purchase or remortgage. We will make it all easy.

All of our work is regulated by the Law Society of Scotland.

Conveyancing Direct are conveyancing solicitors in Glasgow

 

Customer Reviews

Conveyancing Direct

Average service quality  

Average value for money

4.4 out of 5.0 based on 97 reviews

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Very professional, gave good advice.

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Not very good - don’t speak to clients only via email and don’t speak to each other misleading information and charges

We regret the comments made by the client which we think are totally unjustified. The client registered with us on 7/8/2017 on which date we submitted the offer and issued to her our terms of business agreement. The written acceptance was received on 21/8//2017 at which time we were informed for the first time that the property was a repossession sale and as a consequence there were certain searches which the seller's solicitors would not undertake. The client was advised of the extra cost and work involved in us obtaining these. The client did not return the terms of business agreement to us until 22/8/2017. The mortgage papers arrived only three working days before the transaction was due to settle on 13/9/2017. The mortgage conditions required the extra searches be carried out. Despite this we managed to draw down the funds so the transaction settled on the original agreed date 13/9/2017. Our action list and telephone recording trail shows that the client was kept fully advised of events and requirements. We advise clients that email contact is preferred but we were on hand to deal with her telephone enquiries too. Because we are open 8am to 6pm it is unreasonable for the client to expect one person to work normally 50 hour weeks. Our staff work a shift system so that there is someone to deal with a file at any time and it requires updated information to be read at a change of shift. Where possible we think this is better than a client being left overnight without a considered response

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I let them get on with it and they delivered

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Couldn't fault this firm at all, friendly and helpful and good communications.

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No further comments

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Not having a primary contact isn't great, I'm not sure if the comparison site or the company is to blame for the difference between the quote and the actual costs, but I had budgeted for more regardless

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I would like to highlight the extremely fast response time. Whenever I wrote them an email I almost got an instant answer. Amazing response time. However there are space for improvements. When I received the contract I was surprised how badly it was designed. The text was going out of the border just to mention one design flaw. Also I found one typo "whuch" and one grammatical error "shell will". At that point I almost cancelled the service. However fortunatelly at the and they got the job done and I had no problem at all.

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Communication was never proactive on their part. The initial contact and the missives contact were both very good at replying to emails but didn't provide information up front. Also, spelling and grammar mistakes were evident in emails which was worrying, but overall they were friendly and good. I found the settling team to be slow at responding and actually quite short/borderline rude in emails. They were not friendly. They didn't explain anything and I had to chase them for answers. They would reply with single sentences - no 'hello' even and certainly no apology for delays. I didn't enjoy dealing with the settling team.

We are very surprised by the comments as the trail of emails between client and staff members is very courteous including the settlor. We understand that the client had not fully understood the terms of business in connection with the redemption of the mortgage but this was explained to her again. The transaction settled timeously.

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Unfortunately, Conveyancing Direct failed to act on our instructions and didn't submit a bid on a property we were really keen on. My solicitor contacted me stating that they had actually submitted a bid but weren't told about the closing date, I checked with the seller's solicitors and they said that Conveyancing Direct had not been in touch at all. I found conveyancing direct's actions unprofessional and won't recommend them at all. There's a reason they are cheap, they accept more work than they can do and don't deliver as a result.

That information is incorrect. An offer was submitted to the selling agent on Good Friday as requested by the client. We were open but they were not. The offer was faxed and sent by surface mail. The selling agents failed to tell us that a closing date had been set and accepted another offer for the property. We checked our telephone records and at no time were the selling agents in touch with us. We informed the client of the chain of events. Recently we acted for the client in two other properties in which in the first he was unsuccessful at closing and in the second his first offer was unsuccessful but at the closing date he gave us no instructions. We left three messages for him but he failed to instruct us to rebid. In all three cases no fee was charged for the work carried out. We totally reject that we failed to submit the offer.

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I intended to use them based on a recommendation, but the solicitor handling the purchase on my behalf couldn't have been any less helpful. I was kept up to date with nothing unless I phoned up myself and got the customer advisor to chase things up.

Client did not required any updates from us, as she told us very early in the course of transaction that she was thinking of withdrawing interest, due to the property being of a construction which could potentially prevent perspective purchasers from her from obtaining a mortgage. Client asked us to consider the Home Report in great detail, however,we advised her that as solicitors we were not surveyors and if she had any concerns or questions on the conditions and marketability of the property she should direct them at the surveyors since they had inspected the property and they provided the indemnity should she decide to proceed to purchase.