4.0 out of 5.0 based on 18 reviews
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As a leading law firm in the North West, Gorvins Solicitors pride ourselves on offering a high quality service, ensuring our customers don't have to deal with confusing jargon. We're there to make sure your conveyancing experience is efficient, straightforward and thorough.
Our team of talented, enthusiastic and hardworking solicitors are available to offer a range of services, and offering conveyancing for a range of purchases. Whether you are re-mortgaging, purchasing a buy to let property, buying at auction or anything else, we have expert solicitors to explain the process clearly.
We are an award winning law firm, winning Law Firm of the Year 2016, and were finalists for three categories in 2017.
We are always happy to talk to clients about their needs, so do not hesitate to telephone or get in touch.
Average service quality
Average value for money
Value for money
Didsbury123 on 21 Nov 2018
How can I describe my experience with Gorvins? Nothing less than Shambolic! We originally went with them as quickly obtained a reasonable quote for a great sales person at the firm and reading the 5-star reviews on line thought we were in good hands. Getting the quote quickly was the only 5-star service we received.
We were informed that the purchase would take 6 to 8 weeks to go through as it was a new build already completed with no chain. Little did we know at the time that this timescale was completely unrealistic for Gorvins as they ‘had too much work on’
The seller’s solicitor was brilliant getting a draft copy of the contract over in little under 2 weeks which should have made the process smoother. However, after being passed to 4 different solicitors we where finally told 6 weeks in that Gorvins would review the contract and send questions. We had secured an advantageous price on the property due to agreeing to move fast and therefore the only reason Gorvins acted at this point was because the seller was threatening to pull out.
Post the questions being raised the level of service went from bad to worse. We were told that we were in the final stages of the contract and would be ready to complete very soon, on this information from our solicitor we handed in our notice on our rented accommodation, thinking we would have an overlap of a couple of weeks.
This is where all communication stopped, we rang the solicitor 3 or four times a day to try and get an update, with no success. There were always in a meeting, on the phone or on a two-hour lunch. We had no replies to emails apart from to receive our solicitors out of office who we hadn’t been told had gone on annual leave for 2 weeks. During the next month we were passed to 3 more solicitors who each took on average 3 to 4 days to review the file. At this point we were now homeless and had to move into a hotel.
I don’t think the flaws of this company are down to the individual solicitors, I genuinely think they are firefighting as Gorvins take on too much work. They must have client like myself in frustrated and untenable situations all the time and therefore hate answering the phone.
In the end we took matters into our own hands and any documents that were required form the third-party solicitor or from the mortgage company we sourced ourselves and sent them directly to Gorvins by courier if necessary, incurring a great deal more expense. Gorvins were on the cheaper end of the scale but when we add together hotel costs, dog kennel fees, storage for furniture and all the hours we spent everyday on the phone doing their job for them, they cost us more than the most expensive quote
Use them at your peril
In response to your review we have looked into the timeline of events and can see that our team maintained almost daily contact and that the transaction did complete within a good timeframe given some of the issues surrounding your purchase. We would be happy to discuss this with you in more detail, or if you’d prefer, we have a complaints process which you can undertake. Please contact me directly for more information regarding this by emailing [email protected] marked FAO Sue Westhead. Regards, Sue
Doug on 14 Jun 2018
I found it a bit hard to speak to someone over the phone but they did reply to email quite fast
HB on 18 May 2018
Excellent supported me at all times very efficient, their advise was invaluable and everything went well
Veronica on 29 Mar 2018
Lack of communication. Conveyancing has still not been completed and I'm not sure why. Did not like the way the case was handed over to junior staff members. Queries on the phone we're not joined up with the email and hard copy info. Did not seem to be a proper file kept containing all info from all sources.
Gina on 16 Mar 2018
Would highly recommend them to anyone.
Jordan on 15 Mar 2018
lovely firm, really helpful and swift!! they kept in touch with me and my wife throughout the process and we couldn't be happier in our new home! thank you to Reema for everything she did. Highly recommend
Matt on 15 Mar 2018
Overall things are going well
Chris on 19 Feb 2018
The work carried out never caused problems. BUT, communication was appalling. In future I would pay more for a company with better coms skills. It would take Gorvins over 24 hrs to reply to a simple email. Constantly having to ask for updates or send more emails as they had not answered my questions. Towards the exchange date, the member of staff I had was off Ill, can't be helped, but no one took over nor told me! I was left without a point of contact. They very rarely answered the phone and never responded to be my requests to be called. They also were not making sure the other side had completed their parts, this delayed the exchange by over a month. Our date was set back 4 times and took so much longer than predicted.
Alice P on 30 Jan 2018
Had 4 people deal
With the process, it was great until communication was lost on the last person in the company dealing with it. That said after a few phone calls it was eventually sorted and on time. Thought they were going to let us down last minute but didn't.
Ellie on 5 Dec 2017
Utterly incompetent; poor communication and disgusting attitude.
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