Joined reallymoving.com: 2016

Customer ratings

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Symes Bains Broomer

Symes Bains Broomer is a well-established and dynamic firm with an excellent reputation for quality and service. We provide our clients with a first class service they whilst representing excellent value for money and fixed fees with no nasty surprises. Our expertise is on the buying and selling of homes and as such understand that this can be extremely stressful for all concerned so we aim to be clear and straightforward whilst offering a reliable and comforting presence when this is needed

Customer feedback

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Symes Bains Broomer summary

Average service quality:
4.6 out of 5 (14 reviews)
Average value for money:
4.6 out of 5 (14 reviews)
Average rating: 4.6 out of 5 based on 14 reviews
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Service quality:
Value for money:
Average rating:
4.5 out of 5

When we find somewhere to buy we will very likely use them again

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Average rating:
4.5 out of 5

I asked SBB on three separate occasions if there would be any other cost except for the £299 + vat and was assured that was the figure but when completion had taken place they stated that we also had to pay for 'extras' which made the total sum due to them over £100 more than the price quoted. Last person I spoke to about this was fairly rude and dismissive and insinuated it was my mis understanding.

Company response: The quote provided via the Really Moving website was for £299.00 plus VAT plus Disbursements. £299.00 plus VAT is our legal costs. The 'extras' referred to are the disbursements which included obtaining office copy entries for the property and two telegraphic transfer fees. The costs plus disbursements charged were identical to those contained within our quote and Estimate of Conveyancing Charges which was returned to us duly signed by our client and dated 5th October 2016

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Average rating:
3.5 out of 5

Great communication to begin however some issues with communication now, lack of response to emails etc.

Company response: All emails were responded to within the service standards published in our terms and conditions of business

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Average rating:
5.0 out of 5

Efficient, communicative, professional

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2.0 out of 5

Thought I would try out this firm for a conveyance transaction. Despite an assurance to the contrary, customer service was very lacking overall during the transaction. Ineffective communication, mismanagement of documentarion and lack of attention to detail when providing advisement led to a highly frustrating and anxious experience, all of which could have been avoided by more focused application. These firms who quote lower prices clearly work on the principles of volume and the minimal dialogue, the problem is this model loses out in attracting repeat business. My advice is do some research of locally based solicitors and seek out recommendations. Yes you may pay a higher premium but without doubt it is worth the investment to get a quality and stress free service - I am an experienced property investor and will not use these cheaper firms again!

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5.0 out of 5

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5.0 out of 5

Friendly and helpful

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Average rating:
5.0 out of 5

Very good contact via email and telephone, quick to respond to any questions and requests.

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5.0 out of 5

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5.0 out of 5

Quick, reliable, efficient and friendly service

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5.0 out of 5

Fast, efficient and friendly team. Highly recommended.

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5.0 out of 5

Worked very hard to complete by 31st March to avoid stamp duty change. Communicated well by phone and email.

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Average rating:
5.0 out of 5

Excellent service. We would definitely use Symes Bains Broomer.

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