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Customer ratings

4.6 out of 5.0 based on 14 reviews

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Symes Bains Broomer

 As a dynamic and professional law firm, we're proud to offer our clients a high quality and efficient service, as well as great value for money. Our solicitors are well trained, incredibly experienced and always looking to forge great relationships with clients, as we know how stressful moving home can be.

We offering a reliable, comforting presence, whilst giving you all the information you need in a clear, straightforward manner.

The majority of our conveyancing and residential property work is carried out on a fixed fee rate, which will be clearly explained at the beginning of any work we do together. We provide detailed quotes with any added extras clearly labelled, so there's no nasty surprises down the line.

We think it's important to keep our clients informed at each stage of the process, offering any information we can to help you make informed decisions, as well as remaining flexible when the time comes to exchange contracts.

Customer Reviews

Symes Bains Broomer

Average service quality  

Average value for money

4.6 out of 5.0 based on 14 reviews

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When we find somewhere to buy we will very likely use them again

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I asked SBB on three separate occasions if there would be any other cost except for the £299 + vat and was assured that was the figure but when completion had taken place they stated that we also had to pay for 'extras' which made the total sum due to them over £100 more than the price quoted. Last person I spoke to about this was fairly rude and dismissive and insinuated it was my mis understanding.

The quote provided via the Really Moving website was for £299.00 plus VAT plus Disbursements. £299.00 plus VAT is our legal costs. The 'extras' referred to are the disbursements which included obtaining office copy entries for the property and two telegraphic transfer fees. The costs plus disbursements charged were identical to those contained within our quote and Estimate of Conveyancing Charges which was returned to us duly signed by our client and dated 5th October 2016

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Great communication to begin however some issues with communication now, lack of response to emails etc.

All emails were responded to within the service standards published in our terms and conditions of business

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Efficient, communicative, professional

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Thought I would try out this firm for a conveyance transaction. Despite an assurance to the contrary, customer service was very lacking overall during the transaction. Ineffective communication, mismanagement of documentarion and lack of attention to detail when providing advisement led to a highly frustrating and anxious experience, all of which could have been avoided by more focused application. These firms who quote lower prices clearly work on the principles of volume and the minimal dialogue, the problem is this model loses out in attracting repeat business. My advice is do some research of locally based solicitors and seek out recommendations. Yes you may pay a higher premium but without doubt it is worth the investment to get a quality and stress free service - I am an experienced property investor and will not use these cheaper firms again!

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No further comments

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Friendly and helpful

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Very good contact via email and telephone, quick to respond to any questions and requests.

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Quick, reliable, efficient and friendly service