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  • Richard Webster & Co.
  • Founded: 1990
  • Joined reallymoving.com: 2016

Customer ratings

4.0 out of 5.0 based on 3 reviews

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Richard Webster & Co.

Richard Webster have over 25 years’ experience in handling residential conveyancing. We understand exactly what matters most to our clients which means they can count on the very best advice and support. Richard Webster is based in Eastleigh near Southampton, and has a sister firm, based in Greater London. Together they are accredited by the Law Society's Conveyancing Quality Scheme (CQS) and work on residential property sales across the UK.

Customer Reviews

Richard Webster & Co.

Average service quality  

Average value for money

4.0 out of 5.0 based on 3 reviews

Service quality

Value for money

on

They are so slow! No one person dedicated to contact. No one gets back to you. 9 weeks later still no correspodence from them. Would never recommend anyone to use!

We're sorry to hear that you are unhappy with the service provided as almost all feedback we receive is extremely positive. From what you have told us, it seems like you required notice in writing of each stage of your case’s progression. However, this is not typical in conveyancing as most people do not want lots of letters. Also, this was not mentioned to us as something you required, and had you done so naturally we would have been happy to oblige. Your responsible solicitor was Philip Bellamy, and we thought this had been made clear to you. However we work as a team, and other members of staff may have assisted you on occasion, although that does not normally cause confusion as to who your main point of contact is. Finally, in terms of the delays, we only received your mortgage offer 8 weeks after we were instructed. You were also away on holiday for two of the 9 weeks you mention. Further, there is absolutely no interest in us delaying things as we do not earn anything until a case completes. As you know, we have discussed this matter with you, and apologise again for any stress or confusion you may have suffered. Please be assured that we have taken your comments fully on board, even though this is far from typical of the feedback we usually receive. Finally, we would suggest that in future you are clear on your communication requirements with any conveyancers you choose to engage, as this will help avoid any unsatisfied expectations.

Service quality

Value for money

on

Very efficient and on the ball from start to finish.

Service quality

Value for money

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It's great to find a service where you have named people looking after you. Calls and emails were promptly dealt with and we felt well cared for at every step of the way. We also liked the fixed fee idea. Too many solicitors in London charge by house price yet the work of selling and buying houses is roughly the same all over the UK so why should London solicitors make so much more? Great service and I'm happy to recommend Richard Webster & Co.