Founded: 1800 Joined reallymoving.com: 2005

Customer ratings

4.3 out of 5 (1 review))
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reallymoving.com says

Beaumont Legal have won the bronze for Best Large Conveyancer in the Estate Agency Awards 2014 - Congratulations!

Beaumont Legal

Named Best Law Firm for Conveyancing by First Time Buyer magazine readers in 2013, 2014 and 2015, Beaumont Legal has successfully combined a personal solicitor-led service with online tracking systems, giving customers the best of both worlds and some of the highest customer ratings in the conveyancing sector for buying, sell and remortgaging.

One of the country’s leading providers of conveyancing and a full member of the Law Society’s Conveyancing Quality Scheme, the company works tirelessly to reduce the time customers spend waiting throughout the house buying, selling or remortgaging process.

Providing a countrywide service from its base in Yorkshire, Beaumont Legal offers:

  • A named person who is responsible for your case and can be contacted directly by phone or E-mail

  • Guaranteed fixed fees

  • No completion, no fee service

  • Ability to track your case online 24 hours a day

  • Regular updates sent to you by E-mail or text message

  • The ability to complete the conveyancing process without you taking time off for a face-to-face meeting

  • No need to wait for documents to come through the post – Beaumont Legal uses technology as well as experienced, qualified staff to speed up the conveyancing process

Based on the outskirts of Wakefield, Beaumont Legal has grown to become one of the country’s largest providers of conveyancing services and now helps thousands of people move home every year.

In all its services Beaumont Legal has stood out from its competitors by providing the high quality, personal contact people expect from a solicitor, while using modern technology to keep customers up to date.

Customer feedback

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Beaumont Legal summary

Average service quality:
4.2 out of 5 (439 reviews)
Average value for money:
4.4 out of 5 (439 reviews)
Average rating: 4.3 out of 5 based on 439 reviews
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Average rating:
5.0 out of 5

Good company would use them again.

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4.5 out of 5

They are efficient and brilliant at keeping in touch so you always know what stage you're at. Staff are helpful, professional and polite

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4.0 out of 5

Good service. I work full time and have little time in the standard working day for multiple phone calls. The online service provided was very helpful and efficient for me.

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Average rating:
3.5 out of 5

Overall I can't complain as they were the cheapest quote we had, and ultimately we completed on time and with no additional charges. Especially as we had a strict deadline due to the government's second home stamp duty tax changes.

However, we were shunted from an experienced conveyancer to a trainee solicitor midway through the process, and the standard of service dropped considerably. We no longer received any response to voicemails or emails (even confirming the message was received), and they no longer updated their online case tracking record so we could see what was happening. Every step seemed to suddenly happen after I'd drop a quick call to the solicitor to wonder what was going on.

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5.0 out of 5

Very impressed

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4.0 out of 5

The case tracker page was not kept up to date so was effectively not useful. Enquiries received 11 Mar were sent to me late on 16, answered on 17 and sent to purchasing solicitor on 24. Slow. Change of contact towards the end sped matters up but not told of change.

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5.0 out of 5

Fast and efficient only issue was that I had to pay more in fees because my property had a leasehold which I was not quoted for.

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Average rating:
4.5 out of 5

No further comments

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2.0 out of 5

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1.5 out of 5

Dreadful service throughout. Bad attitude. Little contact & e-mails ignored. I was expected to do a lot of the work myself eg contact Builders, Council etc to obtain various documents, some of which were dated 2 years prior to my purchasing the property in the first place. Have sold many properties and this is by far the worst firm I have ever dealt with. Definitely would not recommend.

Service quality:
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Average rating:
1.0 out of 5

The simple transfer of 1 name to 2 names on the deeds (mine and my wife's) took from 29/10/2015 to 1/3/2016 - 4 full months. If the company could get something wrong it did. Documents were lost, settlement figures were out of date, communication with the same member of staff was very difficult. I must have phones them 30 times in order to push things along- in each case the issue which had held things up could have been easily resolved either without my input or with a quick email.

By the end I thought it was a wind up and they were deliberately getting things wrong. The bit that made me laugh most was the completion case update (in which they claimed that they turned the whole thing around in one day) and the 3 accompanying emails asking for feedback each with a broken link.

Company response: Thanks for the feedback. We've spoken to you about this directly to help you understand the points that led to your frustration and, as we said to you personally, we're sorry our service didn't meet our usual standards on your case.

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Average rating:
4.5 out of 5

No further comments

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Average rating:
5.0 out of 5

Very helpful, very detailed in comparing the service they provide. Honest regarding any extra costs. Not pushy!

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Average rating:
2.0 out of 5

Talk only with the secretary, no updates, no call back, I had to rush the other side

Company response: We’re sorry to read this and sorry if we didn’t make you aware of how much we were chasing the other side for you.

When we received the mortgage offer your conveyancer pulled out all the stops to complete within 2 days of receiving the mortgage offer and we also managed to arrange an appointment with you in our office so we could achieve completion for you. However, we’ll look to be better at providing updates in future.

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5.0 out of 5

Very good communication

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Average rating:
4.5 out of 5

A service which was delivered efficiently and with good communications at appropriate time, recommended.

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Average rating:
5.0 out of 5

No further comments

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Average rating:
5.0 out of 5

Excellent. Very impressed. Especially given they were the cheapest quote,

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Average rating:
1.0 out of 5

There was no personal service from this company. I tried calling several times and never managed to get through to the team acting in my behalf, emails were not replied to and if they were they were just generic 'we have received your email' and there was no updates on progress or explanation as to why things may be held up. There seemed to be no sense of urgency and therefore my deadline was missed. Very unimpressed and would go to a local solicitor in future where you get that personal service.

Company response: We're very sorry to read this and have spoken to you directly about this. When customers are unhappy, as in your case, we always look to do whatever we can to turn things around and we're sorry we weren't able to do this before this review was posted.

Service quality:
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Average rating:
4.5 out of 5

No further comments

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