Bell Lamb & Joynson Solicitors

Hi. Thanks for your feedback. We take all feedback that we receive seriously as we always strive to be the best we can be. It is why we are award winning for our client care. We have reviewed your matter and can advise that every single email was replied to within the service standards that we set out at the outset of the matter, even when you emailed several times times a day. We make it clear that email is not an instant form of communication as we receive thousands of emails everyday and aim to respond within 1 working day. If a quicker response is required we ask that you telephone us. We are developing electronic communication other than email so we can be more instant in our response to clients as this is just not possible with email due to the volume we receive. Our app has successfully been downloaded over 3,000 times and we have reported issues from 4 clients all of which were resolved quickly. With technology there can be issues and if highlighted, we and the developers can resolve them. This was the case with your matter. Your matter completed in less then 8 weeks from instruction when the national average is 16 weeks which demonstrates our high service levels and efficiency. All this whilst we were at the start of the COVID-19 crisis.