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Customer ratings

4.2 out of 5.0 based on 696 reviews

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bpl solicitors

bpl solicitors limited was founded in 2005. Since then we have grown as a business into one of the largest and most respected property solicitors firms in the country.

Throughout our journey, it has been clear that the quality of our service is crucial. Much of our work comes from returning clients, or is referred to us by professional introducers and other third parties because they find that we can add real value to a transaction.

 

As a firm we have specialised in property matters since our inception in 2005 and we have built our business so that it is now consistently in the top 20-30 residential conveyancers by volume in the country (according to Land Registry Data). We have not done this however at the expense of our clients and pride ourselves on our commitment to client care and pragmatic and human advice at all times. bpl solicitors is a client-focused organisation. We want our clients to receive the very highest quality legal services and advice whenever they need it.

The firm is also fully committed to the rigorous standards of the Conveyancing Quality Scheme – also known as CQS. This is an external mark of quality and delivery to which we voluntarily accede to detailed audit each year.

The consequence of this is that all personnel within the Firm must judge their actions from the client’s viewpoint, and be aware that in addition to the provision of the highest levels of technical legal expertise, clients have a right to expect that their lawyers will be:

  • Available
  • Approachable
  • Comprehensible
  • Prompt
  • Courteous

Customer Reviews

bpl solicitors

Average service quality  

Average value for money

4.2 out of 5.0 based on 696 reviews

Service quality

Value for money

on

Very poor service , never responded to emails in the 2day gaurentee they pledged. Asked us what convalescing questions we wanted asking ( that’s what I was paying for as not a conveyancer . No out of office reply’s in emails no answerphone service . All in all everything was very difficult and stressful.

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It was helpful to have a personal case handler, especially as ours was excellent.

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on

Great service very professional highly recommended

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on

No further comments

Service quality

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on

Excellent to deal with during difficult times

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on

Efficient and friendly and Emma extremely polite and knowledgeable.

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very helpful and proactive

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on

Pleasure working with Oliver, the service was great and everything was completed within 6 weeks, highly recommend

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on

The process has taken a long time, still estimated to take another 2 months. Infrequently updated. Have to chase the company.

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Really easy to use, straight forward and has been quick service so far.