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Customer ratings

4.0 out of 5.0 based on 89 reviews

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Lambert Pugh LLP

Lambert Pugh is a modern, two-partner legal firm. Located in the centre of Norwich, we specialise in domestic conveyancing for local and nationwide clients.

Our aim is to provide clients with a first class service for an affordable price. We provide home buyers, sellers and remortgagers across the country with the highest quality legal service and expert advice.

Whether you are in Norwich, Carlisle, Plymouth, or anywhere in between, we can help you with your property transaction. We can deal with all aspects of your transaction by email, telephone, or post, although we are always happy to see clients at the office.

Why choose Lambert Pugh for your conveyancing?

  • Fixed pricing and no completion no fee guarantee.

  • We are on the approved panels of all major lenders.

  • We’re authorised and regulated by the Solicitors Regulation Authority (number 574036) and members of the Law Society’s Quality Solicitor Scheme.

  • We are proud of the excellent feedback we get from our clients. We have been described as ‘thoroughly professional and reliable’ and ‘always easy to contact’. Take a look through our feedback to discover why 95% of our clients would use us again and recommend us.

  • We offer a first class service that is available at a very reasonable price, without compromising on efficiency and speed.

  • We always put our clients first. Regular, prompt communication is of great importance to us and we always offer the best customer service we can. You will be kept informed of exactly what the latest updates on your transaction are.

  • It is very important to us that all of our clients receive a great quality service and have a pleasant experience during their move with us. We are a hard-working and friendly company, providing an unparalleled legal service that is great value for money.

At Lambert Pugh, we understand your needs. We know that the buying and selling process can be a demanding, stressful time, which is why we will assist you through all stages of the legal process of your property transaction.

Your best interests are always represented and considered. With our professional regulation, excellent communication and top quality services, you can know that your transaction is in safe hands.

Contact us today to see how the conveyancing specialists can help make your move as easy and stress free as possible!

We can also provide legal services in wills, probate and powers of attorney.

Lambert Pugh - conveyancing solicitors in Norwich

Customer Reviews

Lambert Pugh LLP

Average service quality  

Average value for money

4.0 out of 5.0 based on 89 reviews

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I've used them before and they are efficient and professional. It's handy that they are local to me as I was able to take all my paperwork and passports to them, without needing to send by recorded post.

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They managed to get the paperwork out the same day I decided to go with them. They are professional, kept me up to date all the time with what is going on and nothing was to much to ask of them.

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Absolutely terrible. I wouldn’t recommend to anyone and would actively tell people not to use them. Taken straight to an automated service and could only leave a voicemail for a call back. Called and left messages everyday, numerous times and wouldn’t hear from them weeks at a time. Would pretend they hadn’t received information. Awful start to finish. Very unprofessional on the phone. Made a simple first time buyer, with no chain transaction very stressful.

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Don't use these people. They took my money and did nothing. No contact... no searches.. no paperwork. For a duration of 6 weeks unconnected them daily.. No response. I eventually got my money back after threatening them with the ombudsman. Avoid.

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Slow service Fail to keep customer informed Lack of one to one service

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Had to cancel them as the girl who dealt with my case was rude and very unhelpful. I complained to her manager and he didn’t even bother to get back to me. She was very up empathetic and hung the phone up on me

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Very difficult to speak with anyone or to get a return phone call. Insist on replying to phone calls with emails. Very slow to respond or do anything. Very vague on what’s going on when asked.

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No further comments

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There approach was generally confused and at times verged on obstructive. It was slow moving and very difficult to speak to any of the team. Lambert Pugh have us estimates for completion of elements and proceeded to miss them without explanation. Very disappointing service.

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Initially the communication from our allocated team at LambertPugh was quite poor to all parties involved in the purchasing process. Having been given assurances that the completion date was going to be met without problem at the start, as the date drew nearer those assurances were somewhat rescinded. However, following a terse and concise email from ourselves Sara Summerhayes and the team pulled the necessary rabbits out of the hat.