LegalZoom (Beaumont ABS Ltd)

We’re sorry that you are disappointed with the service provided and have reviewed this further. We did have to raise a considerable number of enquiries with the seller’s solicitor and it was frustrating that we had to chase for responses and supporting documents over the course of a month. However, we appreciate that there were delays and apologise for any extra stress caused to you during this time. We understand that the matter has now completed and we wish you all the best in your new home.

Dear Customer, Thank you so much for the lovely 5 star review. We are delighted that our service and communications were to a good standard. We look forward to speaking to you again in the future. All the best from the Beaumont Team. Thanks

We raised enquiries with the solicitor on 04/09/2018. We didn’t get a response on this until 16/10/2018. We reported the enquiries back to the client. The enquires have had to be sent across to the lender which was done on 19/10/2018. We are awaiting a response. Sobia is going to advise the client of this now. We are looking to exchange and complete on this asap. There was a delay on getting an answer back from our enquiries which had held this up significantly.

Thank you for the feedback - which we use to ensure we improve communication and our service overall . We’re looking in to why the data entry issue was not rectified earlier in the transaction and apologise for any confusion this caused. We’re happy that we were able complete the case in less than 8 weeks from receipt of draft contracts and wish you the best of luck in your new home.

We’re sorry that we were unable act for you and for any inconvenience caused. We confirm that our accounts team have been asked to prioritise the return of your initial payment and we are looking in to why this delay occurred.