LegalZoom (Beaumont ABS Ltd)

Overall things took longer than they should of, not helped by the companies refusal to pick up the phone and ring their clients. The only phone call I ever received from my solicitors was to confirm exchange and completion. Many other times a phone call would have helped expedite the process.

They are very thorough with the work they do, not the quickest

You get what you pay for. The service was terrible. Initially I was impressed with the portal and the fact that we had a case handler. However the case handler became increasingly difficult to contact and there was little feedback on how things were progressing. The portal was hardly used (by them). In all it has taken 4 months to exchange contracts on our purchase. Trying to nail exchange with our case handler was extremely stressful since as we were in a chain and anything could have gone wrong due to lack of progress by our conveyancer. We definitely won't be using Legal Zoom again.

Atrocious. Purchase fell through due to their shocking quality in communication and sellers being frustrated by that to the point they couldn't handle even 2 days of delays due to issues with lender. Legalzoom still have my deposit money and are now not replying again despite complaining to their official e-mail line of [email protected] Doubt they will honour their no completion no fee terms. Looking like I may need legal assistance to get my deposit money back. During the process I had to raise points repeatedly and their subject was still ignored until the case fell through. In the meantime I had my mortgage adviser and also estate agent complaining on behalf of themselves as well as seller's solicitors about the quality, speed and level of communication. Case handler was on holiday twice for nearly two weeks within the supposed 8 week lead time quoted. First time without notice or even an auto-reply - replies just left unanswered. Second time was during the requested completion date. Until after sellers pulled out I was completely unable to speak on the phone to my case handler despite trying on several occasions to clarify the issue which eventually broke the case. During the quotation process, the 759.96 turned to 867.80 and then they wanted an additional 234 for the deed of trust despite me communicating that we're buying in unequal shares. Requirements for ID checks were also misrepresented during quotation process despite asking specifically and a much more comprehensive check was required which created a lot of unexpected inconvenience for our parents who gifted us the money. Months before we bought a bigger property without any such hassle. Trust nothing on what is quoted and expect little help when it goes wrong. Or just avoid them.

They were okay for something straight forward like a remortgage. Even though they costed slightly more than the quote, they were still cheap.

I made an initial deposit of £300 to legalzoom for the quote reference no. 2290297 on 01 Aug. On 03 Aug. I got an update from the real estate agent that they cannot pursue with my offer as they have a new offer in place and they will finalise that. I updated legalzoom team at that very moment and as per their online portal put the conveyancing on hold. Yesterday they have given me a refund of £55 and not complete £300. When I checked with them of the remaining amount I am being informed that as the searches were ordered on 02 Aug. they have deducted the amount. Please note I updated the portal on 03 Aug. and put the file on hold and their was no information provided about initiation of searches and also the searches were completed on 08 Aug. despite the file being on hold.

This is the second time we have used Beaumont Legal to move house, and on both occasions we have found their services excellent. The portal is brilliant in facilitating the process and ensures that you are fully informed of where you are in the process.

The online portal is quite user friendly. I however found the pace of these solicitors quite frustrating and ringing up would get you through to a front of house function who were not able to provide sufficient support or assistance. I would not recommend if you are looking for a speedy transaction.

The worst company I have ever dealt with. Do not use under any circumstances.

Having read a lot of positive feedback for this company, we are not sure whether we were not just one of those few unlucky and dissatisfied customers. We were assigned William Olayiwola as a case handler and this was the whole problem because although he was always extremely polite, we had to case him to do his job and went through months of sleepless nights and vain hopes since he was very slow in communicating with everyone. He would either not respond to our emails or do it in a month's time, explaining that such lack of efficacy was something normal or finding all sorts of excuses. This caused us incredible stress and despair and we felt as if we were in a vicious circle of nightmares, which would never stop. In the end, we had the feeling that things happened in spite of him and not because of him. As far as we know, William does not work in the company any more and as far as it concerns his colleagues, they have always done their job in a timely manner and acted very professionally. Therefore, we are willing to accept that we were just unlucky and would recommend the company as good value for money, especially if you work with Julie Powell.