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Customer ratings

4.2 out of 5.0 based on 680 reviews

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LegalZoom (Beaumont ABS Ltd)

We launched in 2001 in the USA and we are proud of our 4,000,000 customers worldwide. We offer a solicitor led service here in the UK with a dedicated customer service team, online tracking, and a high-tech customer login portal. With some of the highest customer ratings in the conveyancing sector, we are proud of our great reputation and our determination to make legal services accessible, clear and affordable to all.

We are a member of the Law Society's Conveyancing Quality Scheme.

Providing a countrywide service from its bases in Yorkshire and the East Midlands, Legalzoom offers:

  • A dedicated conveyancer, contactable directly by phone, email or through our Message Centre.
  • Legalzoom offers a fast and easy online instruction process through our Customer Portal.
  • Guaranteed fixed fees.
  • No move, no legal fee.
  • Track your case online 24 hours a day.

Complete the conveyancing process without you taking time out.

When life bumps into the law, we want to take the stresses away. Our legal team do the important things, our technology handles the admin and we pass the savings onto you. 

Customer Reviews

LegalZoom (Beaumont ABS Ltd)

Average service quality  

Average value for money

4.2 out of 5.0 based on 680 reviews

Service quality

Value for money

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They were okay for something straight forward like a remortgage. Even though they costed slightly more than the quote, they were still cheap.

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I made an initial deposit of £300 to legalzoom for the quote reference no. 2290297 on 01 Aug. On 03 Aug. I got an update from the real estate agent that they cannot pursue with my offer as they have a new offer in place and they will finalise that. I updated legalzoom team at that very moment and as per their online portal put the conveyancing on hold. Yesterday they have given me a refund of £55 and not complete £300. When I checked with them of the remaining amount I am being informed that as the searches were ordered on 02 Aug. they have deducted the amount. Please note I updated the portal on 03 Aug. and put the file on hold and their was no information provided about initiation of searches and also the searches were completed on 08 Aug. despite the file being on hold.

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This is the second time we have used Beaumont Legal to move house, and on both occasions we have found their services excellent. The portal is brilliant in facilitating the process and ensures that you are fully informed of where you are in the process.

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The online portal is quite user friendly. I however found the pace of these solicitors quite frustrating and ringing up would get you through to a front of house function who were not able to provide sufficient support or assistance. I would not recommend if you are looking for a speedy transaction.

We received further replies to enquiries from the seller's solicitor and a team manager has been in touch with you directly to discuss what we now need. We're now working towards your target exchange date and will do what we can to achieve this for you.

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The worst company I have ever dealt with. Do not use under any circumstances.

We're sorry to hear that you are disappointed with the service. We can see that you have now been in touch with the case handler who has provided you with an update on both your sale and purchase. We have chased the seller's solicitor for draft contracts so that we can move forwards as a priority for you.

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Having read a lot of positive feedback for this company, we are not sure whether we were not just one of those few unlucky and dissatisfied customers. We were assigned William Olayiwola as a case handler and this was the whole problem because although he was always extremely polite, we had to case him to do his job and went through months of sleepless nights and vain hopes since he was very slow in communicating with everyone. He would either not respond to our emails or do it in a month's time, explaining that such lack of efficacy was something normal or finding all sorts of excuses. This caused us incredible stress and despair and we felt as if we were in a vicious circle of nightmares, which would never stop. In the end, we had the feeling that things happened in spite of him and not because of him. As far as we know, William does not work in the company any more and as far as it concerns his colleagues, they have always done their job in a timely manner and acted very professionally. Therefore, we are willing to accept that we were just unlucky and would recommend the company as good value for money, especially if you work with Julie Powell.

Thank you for your feedback. We appreciate that moving house can be an incredibly frustrating and stressful time and clear, regular communication is vital. This was a complex matter and we did have to raise a considerable number of enquiries. We're happy to hear that once Julie took over the file, the issues were resolved and we were able to move towards completion for you. We wish you all the best in your new home.

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Service was a bit hit and miss. We had to change properties. On the first property (5 weeks conveyancing) we had 3 conveyancers. On the second property (3 weeks conveyancing) we had 2 conveyancer. Level of service greatly depends on the conveyancer associated to your case. That said, the online portal makes it super easy to see where you are in the process, what has happened, and also makes it super easy to chase if things have not happened in the time scale you want them to occur in.

Thank you for the feedback and the positive comments regarding the ease of using our portal for contact and updates. We’re always looking at ways to improve communication and understand how important regular updates are for home movers - during what can be a stressful time. We can see that on this occasion, due to the change in property and some other factors, your case was allocated to a few different case handlers throughout the course of the two transactions. We appreciate that the process is much easier and less stressful if you can deal with one conveyancer from start to finish – so we always try to allocate the case to one conveyancer where possible. We’re happy to see that we were able to complete your second property in just 3 weeks and hope we can assist you again in the future.

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No further comments

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They were hard to contact at some points, and there were a few snags along the way which I had to chase up with other parties, even though they should have done this.

Thank you for the feedback. The process of purchasing a house can be frustrating and we’re sorry if you feel that we weren’t proactive in chasing the other parties. We can see that we managed to complete the transaction in around 8 weeks as required. We do appreciate that regular updates and communication are crucial and we’ve recently implemented further customer service processes to enable scheduled callbacks with our case handlers. We also ensure that all clients are contacted at the start of the transaction so that clients can discuss their individual circumstances and communication preferences with their case handler.

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Really nice to deal with, very quick and communicative.