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Customer ratings

4.1 out of 5.0 based on 687 reviews

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LegalZoom (Beaumont ABS Ltd)

We launched in 2001 in the USA and we are proud of our 4,000,000 customers worldwide. We offer a solicitor led service here in the UK with a dedicated customer service team, online tracking, and a high-tech customer login portal. With some of the highest customer ratings in the conveyancing sector, we are proud of our great reputation and our determination to make legal services accessible, clear and affordable to all.

We are a member of the Law Society's Conveyancing Quality Scheme.

Providing a countrywide service from its bases in Yorkshire and the East Midlands, Legalzoom offers:

  • A dedicated conveyancer, contactable directly by phone, email or through our Message Centre.
  • Legalzoom offers a fast and easy online instruction process through our Customer Portal.
  • Guaranteed fixed fees.
  • No move, no legal fee.
  • Track your case online 24 hours a day.

Complete the conveyancing process without you taking time out.

When life bumps into the law, we want to take the stresses away. Our legal team do the important things, our technology handles the admin and we pass the savings onto you. 

Customer Reviews

LegalZoom (Beaumont ABS Ltd)

Average service quality  

Average value for money

4.1 out of 5.0 based on 687 reviews

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Really easy to use, straight forward and has been quick service so far.

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No further comments

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Good so far but it depends on who you get as case worker! lottery

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Overall things took longer than they should of, not helped by the companies refusal to pick up the phone and ring their clients. The only phone call I ever received from my solicitors was to confirm exchange and completion. Many other times a phone call would have helped expedite the process.

Thank you for taking the time to post this feedback. In terms of communication, we understand the importance of regular direct contact and apologise if you feel we should have spoken more over the phone. We can see that phone calls were answered and that you also utilised the online portal. We also responded to all emails in a timely manner. In terms of timescales, we were asked to amend terms of the contract - and this did have an impact on timescales as these had to be agreed by the seller's solicitor also. We were also waiting on responses to other legal enquiries so that we could fully report to you. We did chase the other party involved but appreciate that this was frustrating for you.

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They are very thorough with the work they do, not the quickest

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You get what you pay for. The service was terrible. Initially I was impressed with the portal and the fact that we had a case handler. However the case handler became increasingly difficult to contact and there was little feedback on how things were progressing. The portal was hardly used (by them). In all it has taken 4 months to exchange contracts on our purchase. Trying to nail exchange with our case handler was extremely stressful since as we were in a chain and anything could have gone wrong due to lack of progress by our conveyancer. We definitely won't be using Legal Zoom again.

We’re sorry that you are disappointed with the service and appreciate that regular and clear communication is vital during what can be an extremely stressful time. Our case handlers aim to take as many calls as they can and when they’re not available we offer scheduled call backs. In terms of timescales – we always try complete on a target date. However, despite chasing, we can see that we didn’t receive draft contracts from the seller’s solicitors until the end of September – which delayed us being able to check the title and raise enquiries. Once enquiries were raised, we also chased responses regularly in order that we could report fully to you. We’re happy to see that this matter has now exchanged and completion has been set.

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Atrocious. Purchase fell through due to their shocking quality in communication and sellers being frustrated by that to the point they couldn't handle even 2 days of delays due to issues with lender. Legalzoom still have my deposit money and are now not replying again despite complaining to their official e-mail line of [email protected] Doubt they will honour their no completion no fee terms. Looking like I may need legal assistance to get my deposit money back. During the process I had to raise points repeatedly and their subject was still ignored until the case fell through. In the meantime I had my mortgage adviser and also estate agent complaining on behalf of themselves as well as seller's solicitors about the quality, speed and level of communication. Case handler was on holiday twice for nearly two weeks within the supposed 8 week lead time quoted. First time without notice or even an auto-reply - replies just left unanswered. Second time was during the requested completion date. Until after sellers pulled out I was completely unable to speak on the phone to my case handler despite trying on several occasions to clarify the issue which eventually broke the case. During the quotation process, the 759.96 turned to 867.80 and then they wanted an additional 234 for the deed of trust despite me communicating that we're buying in unequal shares. Requirements for ID checks were also misrepresented during quotation process despite asking specifically and a much more comprehensive check was required which created a lot of unexpected inconvenience for our parents who gifted us the money. Months before we bought a bigger property without any such hassle. Trust nothing on what is quoted and expect little help when it goes wrong. Or just avoid them.

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They were okay for something straight forward like a remortgage. Even though they costed slightly more than the quote, they were still cheap.

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I made an initial deposit of £300 to legalzoom for the quote reference no. 2290297 on 01 Aug. On 03 Aug. I got an update from the real estate agent that they cannot pursue with my offer as they have a new offer in place and they will finalise that. I updated legalzoom team at that very moment and as per their online portal put the conveyancing on hold. Yesterday they have given me a refund of £55 and not complete £300. When I checked with them of the remaining amount I am being informed that as the searches were ordered on 02 Aug. they have deducted the amount. Please note I updated the portal on 03 Aug. and put the file on hold and their was no information provided about initiation of searches and also the searches were completed on 08 Aug. despite the file being on hold.

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This is the second time we have used Beaumont Legal to move house, and on both occasions we have found their services excellent. The portal is brilliant in facilitating the process and ensures that you are fully informed of where you are in the process.