4.4 out of 5.0 based on 58 reviews
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Average service quality
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Value for money
JCMelrose on 15 Aug 2018
Hannah was very helpful but the final bill was a surprize as she informed us they would not be doing much as the Auction offer is a binding offer....so less work for more money?
Ezza on 13 Aug 2018
Great service got our transactions through super quick despite some snags communication was great they were always on hand really couldn’t have done enough for us thanks again!
C Jackson on 6 Aug 2018
I thought the service was fantastic always on hand they even managed to get our keys earlier than anticipated really pleased
DGC on 3 Aug 2018
Highly recommend :)
Jazzy Sim on 2 Aug 2018
Despite being in a rush and not having everything organised they couldn't have been better. They even managed to negotiate me out of some search costs that my lender required me to get. All in all fantastic help, kept the costs down and actually helped me to get organised. lol :-)
CathyL on 31 Jul 2018
They were difficult to communicate with sometimes although Ashley herself was always helpful. Their operating model seems to segment each aspect of the conveyancing process which meant that Ashley did not seem to be in control of all aspects, particularly the charging. This meant that the fees for the transaction were deducted from the proceeds before I received an invoice and I had to chase and chase for the invoice. Their terms and conditions are extensive and are unlikely to be read by many clients - I did read them and found them to be excessive in terms of the amounts and reasons for the charge. I have just left a Google Review for the Glasgow branch and can see that they have a great number of 'fictitious /fake' reviews which I assume have been generated in order to keep their ratings above 4.0 There are about 4 reviews which look genuine and all give them a rating of 1.0. All in all I don't think this company is all that it seems and I would suggest you reconsider them as a partner?
I am sorry that you are unhappy. In the first instance we would very much appreciate an opportunity to chat with yourself and try and reach an better outcome all round. I can see that you are very frustrated by our internal procedures and hopefully we can better explain when you contact myself. If I can further explain we issue a full terms of business which outlines costs before we can start work, so all fees are transparent from day one. Sometimes the work instructed can differ from the original instructions but this, like all law firms, must always be explained. It is unfortunate for all that we are only now dealing with your frustrations. It is always preferable to discuss during the transaction when prompted rather than in an open forum after the event.
I am sure that you are aware that we are barred from discussing any details as we are bound by client privilege and confidentiality. Unfortunately we are not in control of any reviews as your own review shows. Whilst we remain proud of the thousands of happy and returning clients and maintaining a high level of good reviews, we always welcome constructive criticism as we are always striving to improve our service. Again we would really appreciate a chance to discuss and urge you to call us so that we can resolve any misunderstandings that have occurred.
Terry on 31 Jul 2018
Its a good comparison service.
James on 30 Jul 2018
Very happy with the service, everyone I spoke to were very polite and knowledgable. Our conveyancer Miss Sweeney was always available for updates and any questions we had. Our exchange of contracts came down to the wire but Nero Legal were great at chasing and got us in on time.
Michael on 30 Jul 2018
Quick response following quotation. Easy and simple process for a first time buyer.
Anonymous on 26 Jul 2018
Cost more than double the quote
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14B Chequer Street
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