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Customer ratings

4.6 out of 5.0 based on 161 reviews

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White Horse Surveyors Ltd - Scotland

We understand how stressful it can be to buy a new property with solicitors, the mortgage, removals and changing all your addresses...we can help take away some of that stress and worry, by looking at your new home for you. Now covering Scotland, we have multiple surveyors all local to you as they work from their home addresses! We pride ourselves on providing a fast, reliable service, delivering surveys to ensure an easy path to purchase. We are members of the RICS bringing you peace of mind.

Customer Reviews

White Horse Surveyors Ltd - Scotland

Average service quality  

Average value for money

4.6 out of 5.0 based on 161 reviews

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I found them very helpful. Their end result was very professional.

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Kept us well informed, would use again.

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Very quick and friendly customer service. Got in touch straight after I got the quote but weren't pushy.

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Friendly, articulate, professional, personable.

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We actually had to cancel our survey in the end but White Horse gave us absolutely fantastic customer service and did everything they could to help us out. They also refunded us very quickly.

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I requested the survey to include a large outbuilding and was charged a supplement of £40 which I was happy with. However the Survey report did not include any reference to the outbuilding. White Horse offered me a £40 refund but not even an apology.

Thank you for your comments. I am very sorry this happened, I’ve spoken with David and he assures me he has made a number of calls and left voice mail’s to apologise and talk to you. I’m afraid in this instance there was confusion over your request and we should have never agreed to tell you about the foundations, if the building was torn down. This isn’t something we would be able to tell you, as our Survey’s are non-intrusive. You would need to get advice from a Builder, or Structural Engineer. I have re-briefed the team, to ensure this doesn’t happen again. Once again, I am really very sorry, if you would like to talk it through any more, please give me a call. Sara Owen – Sales & Marketing Manager

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Survey not being done till next week

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Regular contact from various members of the team. Easy to deal with.

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