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Customer ratings

3.0 out of 5.0 based on 2 reviews

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Simpsons Removals and Storage Ltd (Chesterfield)

Simpsons Removals and Storages Ltd are based in Chesterfield and have over 35 years’ industry experience. We are members of the British Association of Removers and are experts in UK, European and international removals, delivering a high quality service to all of our customers.

Wherever in the world you are planning to move, our team of experts will ensure that your belongings arrive swiftly and smoothly.

European removals

Moving to Europe can be an exciting but also stressful process so we offer our customers a range of flexible services tailored to suit your requirements. Our European services include:

  • Dedicated load service- We will deliver your belongings to your new home so that you don’t have to worry. Simply provide us with the date that you will be leaving and we will pack up your belongings safe and securely and make sure they arrive to your new home when you do.
  • Part load service- If you have a flexible timescale but limited budget, then our part load service is the perfect option. We deliver to key European destinations and will arrange a fixed time to pick up your belongings and transport them safely to your chosen destination.

Our European destinations include France, Germany, Italy, Spain and the Netherlands.

International removals

We have been moving our customers across the globe by sea and air for over 35 years’. From Australia to the USA, to the most remote places in the world, we will make sure your belongings are transported professionally and securely. Our international removals services include:

  • Pre-survey appointment
  • Packing and unpacking
  • Door to door delivery
  • Door to port or airport destination
  • Short and long term storage
  • Removals insurance
  • Vehicle shipping

Storage facilities

Simpsons Removals and Storage Ltd are equipped to store your belongings for short or long periods of time. Whether you need storage whilst you relocate or have simply ran out of space at home, we will keep your property safe in our secure containers. We can store large and small items and our services include, household, commercial, archive and external storage.

We provide free, no obligation quotes for UK, European and international removals.
 

Customer Reviews

Simpsons Removals and Storage Ltd (Chesterfield)

Average service quality  

Average value for money

3.0 out of 5.0 based on 2 reviews

Service quality

Value for money

on

They are the most disorganised and unprofessional company I have had to deal with. They send you emails from various departments without communicating to each other first. There were errors made on the account and the correspondence was unclear. Not sure they should call themselves an International removal company. Staff were friendly enough but level of service needs to be improved on a major scale. I wouldn’t touch them with a barge-pole!

We are extremely sorry to hear that, as a valued customer, this client was unhappy with the services we provided. We endeavoured to provide the customer with all the information and changes she requested during the several amendments she made to her relocation, from collection, to return journeys for further items she later chose to ship, through the last minute change from an International relocation to a domestic and storage service and through cancellation of each service and the further changes she requested. The changes made were made based on the information and requests received by the customer at different stages of the relocation process and subsequently, which are processed by different departments. We could only act on the information provided by the client to the relevant department. However, the customer did receive all the service that she required and our utmost attention and dedication to providing all of her requirements through every amendment to her contract and the proposed service she required, including a nominated customer service representative to assist with any queries and provide her with detailed answers to any queries that she may have had upon the request to close her account and remove her goods from storage. We do welcome all feedback, whether positive or negative to ensure that our customers are receiving the most efficient relocation possible. If the customer was unhappy with the many services and amendments provided we would have been happy to discuss this with her, had she requested. We are extremely sorry that she felt the need to provide negative feedback via a third party on this occasion.

Service quality

Value for money

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Staff went above x beyond with help over decision making x were very professional x friendly.