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Customer ratings

4.8 out of 5.0 based on 208 reviews

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Mr Reliable Removals & Storage

In 2004, Mr Reliable Removals was formed to provide a truly honest, reliable and cost effective house and office removal service across the UK and Europe. As can be seen from their feedback, Mr Reliable Removals have extensive knowledge gained from working within the removals industry for a number of years. We understand how important a reliable, personalised service is to you.

We offer a hard-working, fully insured removal service to help home movers across London and the South East, including the counties of Essex, Hertfordshire, Surrey and Kent, have a successful, stress-free moving day.

As well as first class service we are a debt free removal company with low overheads, which means we are able to give you excellent value for money. As a professional organisation we are fully insured with a range of vehicles available for all household or commercial jobs however big or small.

We are the recommended company for several Estate Agents and our clients also include the NHS and local council groups.

To gain a further insight to our service, don’t just rely on our word – look at what our clients have to say about us in our feedback. We are proud of the excellent comments we receive from our customers, and even prouder to provide a service that they are pleased with.

We understand that moving can often be a daunting experience but we work with you to remove the stress by:

  • offering you a full packing service
  • supplying you with packaging materials, such as boxes, tape & bubble wrap if required
  • providing you with cheerful, polite and uniformed staff
  • unloading and loading into the rooms you specify

Our business has grown from strength to strength from recommendation and this is how we intend to continue our growth. Our name is not just a name, it is also our description and our statement to you.

Mr Reliable Removals – One of our London Removal Firms

Customer Reviews

Mr Reliable Removals & Storage

Average service quality  

Average value for money

4.8 out of 5.0 based on 208 reviews

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Clearly book in too many jobs or under estimate the jobs they book as we were asked before they left with all of our stuff if they could take it to Essex until the weekend when they would deliver it to where it was meant to be going!! This was likely because after 3pm they were only just leaving after one guy arrived at 7am, others arrived later and then another chap arrived about 10!! It took them 8 hours to pack and remove belongings from a 3 bed semi when we'd already boxed up everything from the loft and removed a lot of our belongings and some furniture. In reality there were only 2 removals people as one was pregnant and therefore couldn't lift anything and another had had a heart attack and couldn't lift anything either. So, when all of our stuff arrived at its destination, there were only 2 people to empty the vans and my husband had to help unload until almost midnight despite having a job interview the following morning. They seemed to require a tea break at least every 30 mins too so that further ate into their time. I'm afraid I don't have good things to say about Mr Reliable. They were anything but reliable. I just hope when we come to take our stuff out of storage in a few weeks time that it's all still in one piece!

This job was a full pack and move service of a three bedroom property from Dartford to Huddersfield we moved 1300cf worth of belongings dismantling all furniture needed and taking units off the walls where required. We was asked if this could be done in one day moving it into the customers brothers storage company in Huddersfield as they did not want it done over two days. It was explained right from the beginning that it could be done but would be a very long day due to the distance of the move and the fact they wanted the full packing service. We had the three bedroom property with garage and garden packed up and loaded just after 3pm. We was supposed to start at 7am which one member of staff did arrive on time I arrived at 7.45am having got stuck in traffic with my partner who has been doing the job for 3.5 years but only came to pack as she is now 6 months pregnant but can still pack the property and the other staff member had to give blood and came straight after to also pack the property to speed things up so there was 4 members of staff. On a normal pack and move we would have three members of staff on the move but due to a member of staff having a small heart attack in the days leading up to the move rather than cancel the job my partner said she would come in and help with the packing to speed things up. We did not stop every 30 mins for tea and when we did have a tea we carried on working and did not stop for a tea break more drinking and working although in most jobs you would have taken a break from starting work from 8am to 3pm so not really anything wrong with that? We was still fully packed up and loaded by 3pm but I was hoping to be loaded by 1pm to miss the rush hour traffic getting to Huddersfield. I did explain to the customer it would be a very late finish with the drive and unloading for us and her husband and could put it in storage with us to deliver any other day they requested free of any additional charges but she insisted we deliver that day. If it would have been a local move we would have been two hours unloading which was how long we took unloading it Huddersfield and been finished before 6pm on a full pack and move three bedroom property which is how long it normally takes around 10 - 12 hours with a full packing service from start to finish but due to the long drive we did not finish until midnight. I spoke to the husband when unloading and said sorry for getting up to Huddersfield at 10pm but it was a lot to do in one day and did explain this when we booked the move in a few weeks before that it was always going to be a very long day and was told that would not be a problem. He did help by pushing the trolleys round and we got on well with him on the night and he did not have a problem with anything but did say he had a job interview an did not have to leave until 10am, so is not a problem. We also at no point rushed the packing or unloading and did the job to our normal high standards unloading the vans into the three units at the brothers storage. The husband was 100% happy with the way everything was done and even said sorry to us for insisting it be done in one day and the fact we was not going to get home until 6am the following morning, he felt sorry for us. This comment put on by the wife shows that no matter what is thrown at us and no matter how demanding some moves can be we always get the job done. I was very surprised about this comment as nothing was said to us on the day and the wife was chatting to us all day and had two children so was talking about babies while my partner was packing the property just shows you can not please everyone although we do our best to go above and beyond for every customer.

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Professional job well done. Wished there had been more than 2 removal personnel as it would have reduced a very long day.

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Great guys, did the move without any fuss. Took the whole day as they were two of them but they worked continuously.

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Jim and Shaun were fantastic, very experienced reliable and laid back movers who really helped make a stressful day a lot less stressful. Thanks guys. Would def recommend to anyone else.

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Very helpful and diligent

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Can't recommend highly enough. Friendly, professional, no fuss, superb!

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What hardworking chaps! Jim, Marlon and Alan were fantastic. They arrived on time, worked tirelessly loading and unloading the vans, with excellent problem solving skills - nothing was too much trouble and the banter kept us smiling all day. Everything arrived in one piece. Can't recommend this company enough - just make sure you have enough sugar for the teas!

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They were very helpful, kept in good contact and got the job done effeciently. We had quite a big move basically 2 houses moving to Cornwall so a long way and we had no problems at all.

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From start to finish I felt the whole process was stress free. They couldn't do more to help and were super flexible with all the details. I moved from Southend to Glasgow and what was great was there was no price hike for the weekend. The brothers were careful with my belongings and even picked up on historical damage because they were paying such close attention. They moved everything into my flat in 2 hours! It's a large 3 bed flat - I was impressed. Super polite and professional the whole time. I would definitely recommend!

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removal guys on the day very pleasant and polite, and nothing was an issue. we were quite demanding where stuff needed to go and but nothing was a problem.