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Customer ratings

4.8 out of 5.0 based on 197 reviews

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Mr Reliable Removals & Storage

In 2004, Mr Reliable Removals was formed to provide a truly honest, reliable and cost effective house and office removal service across the UK and Europe. As can be seen from their feedback, Mr Reliable Removals have extensive knowledge gained from working within the removals industry for a number of years. We understand how important a reliable, personalised service is to you.

We offer a hard-working, fully insured removal service to help home movers across London and the South East, including the counties of Essex, Hertfordshire, Surrey and Kent, have a successful, stress-free moving day.

As well as first class service we are a debt free removal company with low overheads, which means we are able to give you excellent value for money. As a professional organisation we are fully insured with a range of vehicles available for all household or commercial jobs however big or small.

We are the recommended company for several Estate Agents and our clients also include the NHS and local council groups.

To gain a further insight to our service, don’t just rely on our word – look at what our clients have to say about us in our feedback. We are proud of the excellent comments we receive from our customers, and even prouder to provide a service that they are pleased with.

We understand that moving can often be a daunting experience but we work with you to remove the stress by:

  • offering you a full packing service
  • supplying you with packaging materials, such as boxes, tape & bubble wrap if required
  • providing you with cheerful, polite and uniformed staff
  • unloading and loading into the rooms you specify

Our business has grown from strength to strength from recommendation and this is how we intend to continue our growth. Our name is not just a name, it is also our description and our statement to you.

Mr Reliable Removals – One of our London Removal Firms

Customer Reviews

Mr Reliable Removals & Storage

Average service quality  

Average value for money

4.8 out of 5.0 based on 197 reviews

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Very helpful, friendly and great service despite being stuck in horrendous traffic. Could not have done a 200 mile trip without the company (London to the North)

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No further comments

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Whole process made simple and easy by a friendly and communicable team. Would recommend over and above big high street names.

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Very friendly and helpful. Moved me at very short notice, careful with my contents and furniture. Tony and Alan were cheerful and professional throughout.

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They were very professional efficient and courteous. They provided the service as advised, ensured the whole house was packed up and unloaded within an amazing time frame with no hitches. We were very impressed with the service. I will definitely be recommending them to others

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Excellent communication. Understanding what was needed without having the obvious explained. Professional.

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Jim was helpful on the phone providing guidance as to how many of what size packing boxes to order with the assurance that he would purchase any unused boxes - which he did indeed do. The day of the move was one of the hottest days of the year and the two staff engaged to move me from my one bedroom 4th floor flat (no lift) were fit and able, courteous and uncomplaining! We travelled independently up to West Yorkshire from South London and they arrived shortly after me. What really impressed me was when I attempted to give the two staff a cash tip (a modest amount) for their trouble the staff gave half of the sum back to me insisting that I give it to a young friend of the family who had turned up at the new property to help unload.

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The guys contacted me on the morning of the move to let me know they would be 30 mins late ( this was fine - I wasn't moving a lot)...they were really quick to load then unload the other end, including dismantling and reassembling a bed & large wardrobe. Highly recommended - I would book the firm again if I were to move.

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Turned up exactly as planned and nothing was any problem for the crew. Really helpful and made the day much easier for us. Very good company and would recommend them to anyone.

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We chose a full pack (disassemble and reassembly) but the quality of the service was very poor. The team had no tool to disassemble, so I had to provide them tools, while reassembly wasn't done at all; moreover I did a good part of the work myself. It took 8 hours to pack at collection, hence they arrived pretty late at the delivery address and very little has been done here. Most part of the objects have been moved with very little care, without any cover in dust and dirty: among others sofa, clothes and furnitures are in a pretty bad shape. Definitively don't recommend.

This is not a true reflection of the move we did for the customer. To start we packed and moved his flat which we had been told was a 2nd floor flat which turned into a 2nd floor flat with 4 full flights of stairs to another 2nd floor flat with two flights of stairs. A full pack and move service takes 10 - 12 hours to complete which the customer was told would take before his move and what we tell all customers. Some customers ask for some boxes made up so they can pack personal items which is not uncommon and we thought nothing of it on the day. It was also the hottest day of the year and with all the stairs involved was not easy to achieve but we did in the time scale we had told him it would take. We always pack and load customers belongings with great care and this was no different with this customer's move. His white leather sofa did get a little marked with the sweat and heat on the day but only needed a quick wipe and clean no items got damaged and was not in a bad shape. We cover all items in blankets on the vans to protect all items and also did have tools as we always have tools on all vans and he also opted for the disassemble service which we always bring tools on as we expect to need them to disassemble and reassembly items of furniture. The only item which could not get all the way up the stairs at the new property was a large unit which did not come apart so had to go in a different room and we did reassemble all the furniture we was told wanted to go back together. The customer said he was not 100% happy with his move when we took payment and as a good will gesture we did not charge any more due to the extra stairs and we had already reduced the cost by £100 when we booked the move in as we was told the move was very straight forward which was not quite the case. In total the cost should have been £200 more than the customer paid which we felt was more than acceptable as for us the move was carried out well and time take considering the 35 degree heat on the day. The comment he has left was not a true reflection of the move we did for him and we are disappointed this is not an honest and true reflection regarding the service we provide for our customers. We have over 150 comments on this site and over 500 on our own site and I hope that this does not have an impact on our future work. It just goes to show you can not please everyone all the time which is what we have aimed to do since we started in 2004.