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Simply Removals UK Ltd - London

Simply Removals UK Ltd is a domestic and commercial London removals company with vast knowledge within the industry. We offer a full range of services to cater for our clients’ every need. We notice the obvious trend in what our customers want; reliability, punctuality and as little stress as possible on such an important day. Time and time again we are consistently exceeding our clients’ wishes by delivering an outstanding all round service. From the very early stages of making contact with us, our fully trained and experienced staff will guide you straight through to removals heaven.

Removals

You can entrust Simply Removals UK Ltd with your belongings to be taken care of just as you would want them to be. We offer a fully comprehensive and professional service at competitive rates. Let your personal removals co-ordinator know everything that matters to you about your removal and they will customise the perfect move for you. It might be that your moving a few items across the road or that your relocating to the other end of the country, Simply Removals Ltd UK will make moving home in London simple with no stress and no fuss.

 We offer several Packing Services:

·         Hourly Packing Service

·         Fragile Packing Service

·         Supreme Packing Service

·         Super Supreme Packing Service

Storage

Simply Removals UK Ltd is simply all about removals. However, if you are in need of storage then we can under your instruction, arrange for your possessions to be stored at one of the more respectable storage companies’ close by to where you will be living. Alternatively, if you know of a good storage centre then we will be happy to arrange it there for you. When you’re ready we hope you will be happy enough to ask us to re-deliver your belongings to your new premises.

Simply Removals UK Ltd - one of our London removal firms

Customer feedback

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Simply Removals UK Ltd - London summary

Average service quality:
4.1 out of 5 (146 reviews)
Average value for money:
4.3 out of 5 (146 reviews)
Average rating: 4.2 out of 5 based on 146 reviews
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Average rating:
4.0 out of 5

The two removal men were a delight and very hard working.

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4.5 out of 5

Removals personnel were excellent - put in a lot of hard work and very efficient

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5.0 out of 5

excellent service, really helpful, competitive price

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1.0 out of 5

Do not use this company!! I don't know why I ignored the bad reviews but I hope no one else will. They gave me a time slot of between 12-3, I called afew times during the day to check on their progress and get an estimated arrival time, customer services were disinterested and unhelpful. When they had not arrived by 4pm I called again, only to be left on hold and then told someone would call me back. No call back and still no sign of them at 5pm. I called again to chase them, no apologies and again the person I spoke to seemed totally unconcerned by the delay they literally couldn't have cared less. No apologies. They eventually turned up at 7pm, by which time I had been in tears, i was 8 months pregnant at the time and had spent the whole day waiting in doors with everything packed up ready to go.
By the time we arrived at my new home I was exhausted. They made the moving process beyond stressful and I am furious I had to pay for such a terrible service. I complained to customer services and heard nothing back. This company is a complete joke please don't use them!!

Company response: Afternoon bookings have estimated arrival time - slots, the removal team were delayed by heavy traffic and a delay on a previous removal which is a circumstance beyond our control both the removal team and the Sales Team said they apologised for the delay and customer services were concerned about the delay in arriving at the collection address we all apologise for the delay again as the delay was not intentional

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5.0 out of 5

Cheap and cheerful: worked hard on the day and no complaints. Delay getting started due to puncture, once arrived they worked really hard to make up time.

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5.0 out of 5

On the morning of my move problems with a different removal company meant their cancellation.
Really stressed I phoned Simply Removals within an hour and a half the 2 man crew arrived both of them where very polite and worked very hard and quickly. They completed in half the time and for a third of the cost!!!

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4.5 out of 5

Service was great - the two guys were on time, friendly and clearly knew what they were doing (e.g. careful to strap a large mirror down and protect it with mattress). They wouldn't let me lift heavy stuff. They were quick unloading and left everything in the right room, including lifting some heavy stuff upstairs.

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Average rating:
4.5 out of 5

Good communications from the office. The friendly and hard-working moving team arrived a few minutes early, asked all the right questions, took care with my belongings and finished the whole job house to house within 1 hour and 40 minutes. Would definitely recommend.

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4.0 out of 5

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5.0 out of 5

Excellent service, fantastic value for money.

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3.0 out of 5

Paid for a full packing /unpacking service, and a different team was sent for each aspect.

Packers were 3 hours late and careless (threw things into boxes in such a way as the unpackers didn't know what to do with them at the destination)

Movers/Unpackers were extremely hard working and very good (but were not able to unpack everything properly due to the poor job done packing). But couldn't fault them really, they did the best that they could, and were courteous throughout.

Company response: The packers were delayed arriving due to heavy traffic which is a circumstance beyond our control the removal team did apologise for the delay they did professionally pack the clients goods and we are pleased to hear that the client thought the movers and unpackers were extremely hardworking and courteous throughout

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2.0 out of 5

I made sure the company came round to see how much we had so they sent a big enough lorry as I had read reviews saying they didn't send a big enough lorry. Then on removal day they didn't send a large enough lorry.... The first driver wanted to leave to go to the new address so he didn't run out of hours, the second lorry didn't arrive until 6 hours after the first one. The staff who moved us were very nice, polite and helpful (i would give them 5 stars) but the stressful experience was made much worse by them sending too small a lorry (i had read reviews about this) so it was my only concern with selecting them. they were cheaper than others but they made the whole process much more stressful than it needed to be.

Company response: The job was based on a list provided by the customer as there was more to move than on the list the Operations Department sent a second Removal Vehicle to assist with this removal as quickly as possible

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4.0 out of 5

Initially the call was great i booked it in for 3pm. On the day of removal I called up about 15:30 and asked an ETA, they said you're booked in for between 4pm and 7pm (news to me) but anyway, 2 guys turned up at 7pm on the dot.. Loaded the van in 59 mins.. They guys worked really hard and were great. The office staff should be clearer

Company response: The Sales Team had this job booked in between 4pm and 7pm and stated that afternoon bookings are flexible we are pleased that you thought that the removal guys were great

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5.0 out of 5

Absolutely brilliant from initial call for quote through to unloading at destination. Three removal guys were so efficient and polite. Nothing was too much trouble.

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5.0 out of 5

Great service, both from the phone teams and the removing teams. Would use again and recommend.

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4.0 out of 5

Helpful and nice mover- good for the price

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5.0 out of 5

The team of three men, that moved our stuff, where extremely polite and helpful. They moved our goods quickly and safely. I will definitely use them again.

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5.0 out of 5

Very good company. Quality service. Much better than what I expected.

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1.0 out of 5

Movers English was so poor they didn't know which boxes went where even tho they were clearly labelled. Bed put back together incorrectly so broke. Wardrobe boxes not provided as promised so husband's shirts and suits have to be dry cleaned and ironed again. Lots of smaller issues but most importantly it is impossible to get a hold of customer services as they never pick up their phone or call back. If you call the sales team they all say "the team are in a meeting today ". Have been sent through a claim form so will be claiming for all damages but no idea how long it will take as CS won't get in touch! Save yourself a headache and do not use them.

Company response: The removal team do speak and understand English although a little patience and understanding is required, We have sent a claims form for the damaged bed and clothes and will process this as quickly as possible, customer service are available to be contacted between 10 am and 4pm Monday to Friday.

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