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  • Simply Removals UK Ltd - London

Customer ratings

4.2 out of 5.0 based on 155 reviews

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Simply Removals UK Ltd - London

Simply Removals UK Ltd is a domestic and commercial London removals company with vast knowledge within the industry. We offer a full range of services to cater for our clients’ every need. We notice the obvious trend in what our customers want; reliability, punctuality and as little stress as possible on such an important day. Time and time again we are consistently exceeding our clients’ wishes by delivering an outstanding all round service. From the very early stages of making contact with us, our fully trained and experienced staff will guide you straight through to removals heaven.

Removals

You can entrust Simply Removals UK Ltd with your belongings to be taken care of just as you would want them to be. We offer a fully comprehensive and professional service at competitive rates. Let your personal removals co-ordinator know everything that matters to you about your removal and they will customise the perfect move for you. It might be that your moving a few items across the road or that your relocating to the other end of the country, Simply Removals Ltd UK will make moving home in London simple with no stress and no fuss.

 We offer several Packing Services:

·         Hourly Packing Service

·         Fragile Packing Service

·         Supreme Packing Service

·         Super Supreme Packing Service

Storage

Simply Removals UK Ltd is simply all about removals. However, if you are in need of storage then we can under your instruction, arrange for your possessions to be stored at one of the more respectable storage companies’ close by to where you will be living. Alternatively, if you know of a good storage centre then we will be happy to arrange it there for you. When you’re ready we hope you will be happy enough to ask us to re-deliver your belongings to your new premises.

Simply Removals UK Ltd - one of our London removal firms

Customer Reviews

Simply Removals UK Ltd - London

Average service quality  

Average value for money

4.2 out of 5.0 based on 155 reviews

Service quality

Value for money

on

Paid for a full packing /unpacking service, and a different team was sent for each aspect. Packers were 3 hours late and careless (threw things into boxes in such a way as the unpackers didn't know what to do with them at the destination) Movers/Unpackers were extremely hard working and very good (but were not able to unpack everything properly due to the poor job done packing). But couldn't fault them really, they did the best that they could, and were courteous throughout.

The packers were delayed arriving due to heavy traffic which is a circumstance beyond our control the removal team did apologise for the delay they did professionally pack the clients goods and we are pleased to hear that the client thought the movers and unpackers were extremely hardworking and courteous throughout

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I made sure the company came round to see how much we had so they sent a big enough lorry as I had read reviews saying they didn't send a big enough lorry. Then on removal day they didn't send a large enough lorry.... The first driver wanted to leave to go to the new address so he didn't run out of hours, the second lorry didn't arrive until 6 hours after the first one. The staff who moved us were very nice, polite and helpful (i would give them 5 stars) but the stressful experience was made much worse by them sending too small a lorry (i had read reviews about this) so it was my only concern with selecting them. they were cheaper than others but they made the whole process much more stressful than it needed to be.

The job was based on a list provided by the customer as there was more to move than on the list the Operations Department sent a second Removal Vehicle to assist with this removal as quickly as possible

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Initially the call was great i booked it in for 3pm. On the day of removal I called up about 15:30 and asked an ETA, they said you're booked in for between 4pm and 7pm (news to me) but anyway, 2 guys turned up at 7pm on the dot.. Loaded the van in 59 mins.. They guys worked really hard and were great. The office staff should be clearer

The Sales Team had this job booked in between 4pm and 7pm and stated that afternoon bookings are flexible we are pleased that you thought that the removal guys were great

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Absolutely brilliant from initial call for quote through to unloading at destination. Three removal guys were so efficient and polite. Nothing was too much trouble.

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Great service, both from the phone teams and the removing teams. Would use again and recommend.

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Helpful and nice mover- good for the price

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The team of three men, that moved our stuff, where extremely polite and helpful. They moved our goods quickly and safely. I will definitely use them again.

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Very good company. Quality service. Much better than what I expected.

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Movers English was so poor they didn't know which boxes went where even tho they were clearly labelled. Bed put back together incorrectly so broke. Wardrobe boxes not provided as promised so husband's shirts and suits have to be dry cleaned and ironed again. Lots of smaller issues but most importantly it is impossible to get a hold of customer services as they never pick up their phone or call back. If you call the sales team they all say "the team are in a meeting today ". Have been sent through a claim form so will be claiming for all damages but no idea how long it will take as CS won't get in touch! Save yourself a headache and do not use them.

The removal team do speak and understand English although a little patience and understanding is required, We have sent a claims form for the damaged bed and clothes and will process this as quickly as possible, customer service are available to be contacted between 10 am and 4pm Monday to Friday.

Service quality

Value for money

on

They upped the price when they arrived at the property despite having been told the details fully about the property in a phone call and emails after receiving the quote.

The Sales Team said they would not have upped the price without good reason.