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  • Simply Removals UK Ltd - London

Customer ratings

4.2 out of 5.0 based on 155 reviews

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Simply Removals UK Ltd - London

Simply Removals UK Ltd is a domestic and commercial London removals company with vast knowledge within the industry. We offer a full range of services to cater for our clients’ every need. We notice the obvious trend in what our customers want; reliability, punctuality and as little stress as possible on such an important day. Time and time again we are consistently exceeding our clients’ wishes by delivering an outstanding all round service. From the very early stages of making contact with us, our fully trained and experienced staff will guide you straight through to removals heaven.

Removals

You can entrust Simply Removals UK Ltd with your belongings to be taken care of just as you would want them to be. We offer a fully comprehensive and professional service at competitive rates. Let your personal removals co-ordinator know everything that matters to you about your removal and they will customise the perfect move for you. It might be that your moving a few items across the road or that your relocating to the other end of the country, Simply Removals Ltd UK will make moving home in London simple with no stress and no fuss.

 We offer several Packing Services:

·         Hourly Packing Service

·         Fragile Packing Service

·         Supreme Packing Service

·         Super Supreme Packing Service

Storage

Simply Removals UK Ltd is simply all about removals. However, if you are in need of storage then we can under your instruction, arrange for your possessions to be stored at one of the more respectable storage companies’ close by to where you will be living. Alternatively, if you know of a good storage centre then we will be happy to arrange it there for you. When you’re ready we hope you will be happy enough to ask us to re-deliver your belongings to your new premises.

Simply Removals UK Ltd - one of our London removal firms

Customer Reviews

Simply Removals UK Ltd - London

Average service quality  

Average value for money

4.2 out of 5.0 based on 155 reviews

Service quality

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I would love to be able to write an unconditionally positive review: the team on the phone are friendly and helpful, the ordering and set up really is simple, and the guys that came on the day were courteous and hard working. I had a couple of issues which its worth being aware of if you use them. The main issue is with the way this firm does its estimating. They keep their costs down by not sending someone round to your house, but this means that like a budget airline, you may run into lots of extras on the day. Despite me ringing three times to check they were really sure the van was big enough, and going through how much stuff we had, they decided on the day they needed an extra van - charged by the hour rather than the discounted advance rate - and double the number of boxes (I was told in advance "I've never known anyone need more than 45" - we needed 110 for a 3 bedroom property). In the end I did a deal with customer services and paid just for the van not the boxes, but I still paid almost double their original estimate. So I would recommend them, but you must really nail the van size/number of boxes issue before you start. One other thing is the guys we had were fairly random in labelling and distributing boxes, so be prepared for stuff to end up in rooms you didn't expect. I had briefed them before on a system I suggested they follow, but in the heat of the move they abandoned it.

If the client had requested a site survey we would have sent someone to view the work involved but have no record of him requesting this service. We are pleased to hear he thought the removal guys were courteous and hard working, On the day of the removal there were additional boxes to move and the customer agreed to the extra charges, we would point out that some supervision is required regarding the positioning of a client's goods

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The team was sharp on time, very professional, fast and efficient. Great guys, highly recommended!!!

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The phone line was really helpful. The removal men were fine and very skilled although they weren't informed there was a key waiver (I had to show them receipt). They also set off with our stuff without telling us which was a little unnerving (but they had simply gone ahead to the new house so no harm done ultimately. Not amazingly cheap but a good service and worth the money.

We are pleased to hear the phone line was really helpful and we provided a good service that was worth the money, we also try to provide competitive quotes. The removal team are professional and would have been advised of the key waiver by their office. The removal team said they did advise the customer they had finished loading, because they asked them to check nothing had been left behind before making their way to the delivery address.

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Company sent a van half the size of the one booked; sent another one nearly three hours later (at which point the new owner was sitting outside); I ended up leaving half my garden pots etc because of the time constraints and space issues; removal men wanted to dump and run; I would never recommend.

The initial removal vehicle that was sent was based on a third party viewing, A second removal vehicle was sent to help as soon as one was available. All items requested to be moved were removed by the removal teams who would ensure all items are positioned to the customers instructions and that the customer is happy before leaving site.

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Summary: Outsourced to complete inept crew who had no care whatsoever for our stuff and broke a lot of it. They were also very rude. Details: Two crews turned up with two different vans. Neither knew the other was supposed to be there. One crew was made up of two men who told us that they were on a fixed fee for the job rather than regular employees. This was evident in their behaviour as they rushed in and out of our flat, throwing boxes labelled as “fragile” around like they were bales of hay, carrying carelessly, one under each arm, bashing them off door frames and then dumping them down carelessly in their van. Each time we caught them doing this, we asked them to be more careful – initially politely, but eventually quite angrily. Each time they muttered an apology but did not change their behaviour. They proceeded to dismantle any piece of furniture they could in order to speed their process up – including old pieces of furniture which did not need to be dismantled to be brought into the property and have not been quite the same since reassembled (which we of course then had to do ourselves). No trolleys, straps or any other lifting equipment was used, no blankets were put on top of delicate furniture in the van, and our possessions were not stacked in the van in a way which protected the more delicate items. It was piled up to the roof with hard metal objects stacked on top of soft wooden surfaces etc. Furniture with wooden polished finishes was rested on its side on concrete steps rather than on its base when carried out of the old house and into the new house. Items were dropped many times and door frames, walls and banisters collided with tables, coffee tables and appliances as they were rushed through the property. When we booked the job we were clear that we did not know when we’d receive the key for the house we were moving into and we therefore paid a “key waiver” fee so that we would not be charged extra for the wait between loading and unloading. This fact had clearly not been shared with the fixed fee crew, who having spent the morning hurrying to empty our old property, were pretty grumpy when they realised they would need to wait for a few hours before unloading. The other van included another two man crew. One of whom (who told us it was his first day on the job) was incredibly careful, professional and considerate. He spent most of the day looking quite embarrassed by his new colleagues and tried very hard to make them be more careful. If everyone who works for Simply Moving was like this guy, they would be able to provide an excellent service. Unfortunately, that doesn’t seem to be the case. Old pieces of furniture that can’t be replaced have been damaged badly. An expensive fridge was broken after we watched it get bounced of various walls and doorways, and the whole day was made much more stressful and unpleasant that it should have been. We complained on the phone, received a verbal apology and were encouraged to make a claim under Simply Moving’s insurance policy. We await the outcome of that claim – but we’ve already been advised that the coverage is “not new for old and it’s generally considered that all household goods only have a useful life of 10 years and depreciate by 10% per year” which does not bode well in terms of us feeling like we have been properly looked after now that everything has gone quite badly. Simply can't believe they manage to provide such a bad service to everyone who uses them otherwise there is no way they would still be in business.

Simply Removals employ regular professional trained Removal Teams to move our clients goods, The Removal Teams always use blankets to protect a customer's goods. We would ask the customer to send photos of the alleged damaged items so that we can investigate his removal fully as his comments are most unusual

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Swift and efficient

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The team arrived on time however the actual removal of items didnt start until 40 minutes after due to parking access. Parking information was provided prior to the removal date however the removal team had no knoweldedge of this and we had to wait for them to discuss it and come to an agreement with head office. The team however were helpful, efficient and polite.

We are pleased to hear that the Removal Team arrived on time, the Removal Team said they were aware of the parking arrangements but had to wait for a couple of cars to move before they could park properly

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The removal team both in the office and the removal, were conscientious and considerate when moving my elderly mother. Whilst being efficient they were also empathic with her property. I would recommend this company and would consider using again.

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The service provided by the company was very good. The two removal men were right on time, professional and patient. I would use them again and recommend them to others.

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When we started it seemed very positive even though they showed up 1.5hrs late. Later we found out all the items would not fit even though we provided itemised list. Second trip - Very unprofessional as they wanted to charge additional £180 when we agreed extra £60 for extra trip and they waited around not doing anything until it was paid upfront for 2hrs i.e. clock was still ticking. I eventually took the remaining 5items off the truck and told them to leave after paying them the 60. Alarmingly £150 pounds had been removed from one of the suit cases owned by our au-pair which she was very upset - I did not wish to take it further given the bad service and don't wish to deal with them again.

The Removal Team did apologise for the late arrival which was due to heavy traffic. The Removal Team commenced the second run once the additional charges to move the extra goods had been agreed with the Sales Team. The Removal Team refute stealing £150.00 and will cooperate fully with a police investigation if necessary.