Founded: 1830 Joined reallymoving.com: 2010

Customer ratings

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Chapman of Cardiff

Chapman of Cardiff, a removals and storage company based in Cardiff, has been providing a high class removals service to families and commercial businesses in South Wales for over 100 years.

We know that the moving process needs careful planning, organisation and consideration to make it successful. If you choose Chapman of Cardiff to perform your move you can be certain that we’ll get it right. Our experience means that we know how to plan a move for it to go smoothly and we dedicate a lot of time to each move to be sure of it.

In our 100 years we have seen and handled it all.

Over the several generations we’ve been running for we have created an excellent reputation for offering a service which is supportive, helpful and reliable. When we leave you to settle into your new home after a successful move there won’t have been any fuss or hassle and there certainly won’t have been any damage to your furniture and belongings.

We know that all moves are individual, so we offer a free survey as early as possible before the moving day to provide a no obligation quotation and to chat about the situation and details of the move. We will also make you aware of all the services we offer and provide you with any advice or answers you may need. We do all we can to make sure you are relaxed in your new home as quickly and stress free as possible.

We offer a professional packing service and we can also organise containerised storage and self-storage solutions. This can be discussed with the surveyor during your pre-move survey to ensure that you’re getting an appropriate move plan.

Protecting the environment is important to us, so we have an environmental policy to make sure we are doing all we can to minimise the impact we have on the environment.

Whether you’re moving across Cardiff, Wales, the UK or beyond, Chapman of Cardiff will give you the best move possible.

Customer feedback

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Chapman of Cardiff summary

Average service quality:
4.6 out of 5 (12 reviews)
Average value for money:
4.4 out of 5 (12 reviews)
Average rating: 4.5 out of 5 based on 12 reviews
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Average rating:
5.0 out of 5

I called Keith at Chapmans about 30mins after my 'recommended as a great team & deal' movers arrived, took a look at the number of steps to my flat, and walked off the job!
Keith dealt with the hysterical woman on the phone calmly, professionally, and with a great deal of empathy.
A team was despatched for the following day; and they were brilliant! Not once did they mention the steps, the state of the flat, nor the amount they had to move.
I had recently been diagnosed with arthritis in my back and, as a result, had been unable to prepare properly.
In my new flat, they unpacked, made sure my bed was assembled for that night, and were kind and polite throughout the entire day.
Thank you Chapmans - you're all my heroes! :-)

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Average rating:
4.0 out of 5

No further comments

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Average rating:
5.0 out of 5

Great service, all items wrapped, no damage, removal team helpful and very pleasant. Great job, would def use them again & recommend.

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5.0 out of 5

From dealing with Susan and Keith in the office to the young men who moved us it was a great experience. They were all so helpful and considerate

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2.0 out of 5

Would use a different company when moving again

Company response: The client was returning to a former property he used to occupy. This move was made extremely difficult due to the client's tenants not moving out of his property in time therefore delaying the painters and subsequently delaying the time we were able to start unloading.

The client was moving into a far smaller property and there was simply limited space to accommodate all the furniture and effects. A very stressful delivery was made easier as Chapmans agreed to deliver the remainder of effects the following Monday at no additional expense!

I am disappointed at the negative comment as I thought I had built up a good relationship with the client even discussing the pre move after office hours and being accommodating with the change of dates and last minute delays which were not down to us.

In summary the client was not prepared through no fault of his own and these delays coupled with the limited space made the move difficult.

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Average rating:
5.0 out of 5

Very good service. Approachable. Efficient. Great value for money.

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Average rating:
4.5 out of 5

A few minor glitches aside, Chapmans were excellent, especially the home visit in the first instance and the superb crew who moved us. Top class.

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Average rating:
4.0 out of 5

The lorry used could have been a bit bigger as some bits had to be piled up in the end

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Average rating:
5.0 out of 5

The four guys ( from Cwmbran(1) and Bristol (3) ) worked extremely hard in challenging weather conditions. They took care, were polite and couteous and their humour made a stressful day less stressful. Their expertise showed as they were quick, efficient and practical and were able to load empty and move us into our new home with very few difficulties, all of which they overcame.

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Average rating:
5.0 out of 5

Excellent service; the removal men couldn't do enough for me, and were really cheerful and polite, even after moving all my belongings down one set of stairs in the old house, and up another one at the other end! The lowest quote I had, and I think the best choice!

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Average rating:
4.5 out of 5

Very helpful staff, in the office and with the move

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Average rating:
5.0 out of 5

excellent,professional company.Had a survey done first as had bad access..Three very helpful and friendly men did removals .Receptionist was excellent.

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