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Customer ratings

4.3 out of 5.0 based on 9 reviews

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Whittle International Movers Ltd

The Whittle Group has been relocating people and their belongings since 1880 – not long after the telephone had been invented! In our long history in the industry we’ve gained excellent experience in removals. Reliability is of paramount importance to the home mover, now just as much as in 1880, and reliability is still the cornerstone of our growing reputation today.

We’re based in Preston, Lancashire and we are experts in local, national, European and international removals.

Whether you’re moving your 1 bedroom flat locally or you, your family and your 4 bedroom house are relocating to another part of the world, a successful move always relies on one key thing – meticulous planning. This is something that we are proud to excel at and is the reason we continue to be one of the best removals company in the industry.

With the amount of house removals we undertake each year we have the experience and knowledge to handle anything you could throw at us – and we are always available to assist you with your moving needs.

For anyone who is planning to move house, from a family home to a country cottage to a city apartment, The Whittle Movers Group can make your house removal as painless as possible.

As soon as you have committed to moving home one of our removal consultants will visit you at your property and carry out a complete survey of your house and belongings, including those hidden in the garage and the loft, to ensure an efficient and effective move custom-made to your requirements. The house moving survey will be carried out at a time convenient for you and is completely free. When we have completed the survey we can advise you on all the aspects involved, including packing and wrapping options, to allow you to select the service most suited to you.

Our long experience in the industry means that we are able to pack your belongings in a secure and proficient way to prevent any potential damage in transit.

We offer a full range of storage options, long and short term, to suit your needs in one of the most secure warehouses in the country.

Although every move and mover is different, in our many years of house removals, we have seen and overcome most problems which could occur and we ensure everything runs according to your plan – big or small, we can handle it all. 

Customer Reviews

Whittle International Movers Ltd

Average service quality  

Average value for money

4.3 out of 5.0 based on 9 reviews

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Found them very accommodating and very helpful. The lads who came to pack were great.

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The packing team didn't seem to have much of an idea. They didn't so much pack items as throw them in to boxes. China was wrapped in our clothing, coats and jackets!, which subsequently emerged in a very poor state. They almost brought a first floor ceiling down, as a result of placing all the second floor boxes(which were filled with very heavy books, vinyl albums and CDs) piled up in the middle of the floor, with no regard for load-bearing. If I hadn't noticed we'd have ended up with a real mess! No mattress covers were used, despite a query, and promise that they'd be covered before transit. Many items of furniture were delivered marked with what looks like white paint on them. CDs had their covers damaged by tape, which was applied before covering the racks in paper. Many items emerged "mangled" due to poor packing. Hardly any paper or other packaging materials were used:things were mainly just wedged in to place within boxes, with smaller, loose items piled in on top,..horrendous! Hardly any box was labelled, making unpacking doubly difficult. Also the work ethic of the group seemed to be spend as little time getting the job done, they were there for 6 hours only on day one, and as much as possible sitting on the van smoking! This made the second day's packing and departure much more fraught than was necessary, even though the team knew we had a very long journey and key pick-up from estate agents. We were in fact late and our estate agents, thankfully, agreed to meet us out of hours. They also caused some damage to the walls of the house we were leaving by their stubborn refusal to take advice re dismantling some very large items of furniture. I could go on and on, and at the time felt very aggrieved by this company's performance, but there seems no point now. I can only reflect that this particular team of packers showed no care or thoughtfulness in the execution of their task. I wonder if they'd have been more careful if they'd been packing up the contents of their own houses? The unpacking team couldn't have been more different. Despite a promise by Whittle's that the lorry would be with us early morning, having travelled overnight, it was late afternoon before they arrived, having set off that morning! They were polite, efficient and certainly seemed to know what they were doing. There were only two of them and they worked really hard! They communicated with us and nothing was too much trouble. Apparently they were relief workers, employed on an ad hoc basis by the removal company, and it showed. The difference in attitude and professionalism was obvious to observe! My complaint would be that we wasted most of the "moving in day" waiting for them to arrive. I would not recommend this company to anyone given the experience we had. We have moved, long distances 5/6 times in the past and used many different companies to move us, these were most definitely the worst!! On reflection I'd award them no stars!

The first thing I would like to mention is the time elapsed from delivery to receiving this complaint, albeit through this website. 49 days have gone by from delivery on 30th September to receiving the complaint on 18th November. The customer hasn't contacted us directly either by phone, letter or email in over 7 weeks, which I find very strange considering the apparent state of the removal from start to finish. If we had received notification directly from the client within 7 days, as is the norm, we would have been able to negotiate a suitable settlement. Without any evidence of the state of the packing, the damages to any property i cant really pass comment as to what has gone wrong with the packing. I haven't received a complaint all year regarding this crew, so I am at a loss as to what has gone wrong. I cant legislate for a driver calling in sick, which is why the truck was late arriving on the day of delivery, but the client was informed of the delay first thing in the morning, and it wasn't too much of a problem. The truck arrived about 4pm and the crew worked on until delivery was complete. There was no complaint made on the delivery paperwork.

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Professional and fast

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Very efficient and packing excellent if done by the packer, less so if one of the loaders put things into a box

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Best service, communication and price from the companies quoted on the web site.

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We found that the company were the most competitive in the area and were very helpful in planning the move from start to end. The crew visited our home in advance and gave advise on how we should organise the packing. The moving crew were very pleasant and completed the move with the minimum of fuss despite the snow on the day. We would highly recommend the company to others and would certainly use the company again should we need in the the future.

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Whittle were great with our move. They kept in touch well before the move, were helpful and polite at all times with a prompt survey of the property before the move. The lads who came to do the move were charming, efficient and hard-working. Despite it being bonfire night and everyone presumably having families to go back to celebrate, they stayed until everything was where I wanted it. We also had them pack everything, which they did unbelievably quickly. I would whole-heartedly recommend them for a move, not least of all because they were considerably cheaper than the next nearest quote.

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Very accommodating even when date schanged at the last minute. Quick, efficient and friendly service provided from the receptionist through to the removal guys who were first class.

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A fast efficient service we were out of the old property in 3 hours and into the new house in 2 hours.