Founded: 2006 Joined reallymoving.com: 2013

Customer ratings

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Arrow Removals

Let us help to make your move as stress-free as possible

Arrow Removals are a team of experienced, uniformed removals specialists and we’re ready to carry out your house move. We’re based in Dromore, Country Down and we provide a tailored removal service in and around Belfast, with a weekly trip to the UK. We pride ourselves on being efficient and professional, whilst remaining affordable.

We offer a removal service for both domestic and commercial properties, for anything from a few boxes to the contents of a family home.

Our fully insured removal vehicles and dedicated service will go the extra distance to tailor a solution to your moving requirements.

We can provide full or part packing service, boxes and packing materials, disconnect and reconnect electrical/white goods, dismantle and reassemble large items of furniture and offer a full storage and self-storage facilities.

Our uniformed staff members have a great amount of experience, and will make your move as easy and stress free as possible.

Before your move, we can carry out a free, no obligation survey, or send you an inventory form to fill in, to evaluate your house contents and provide you with an affordable, accurate quote for your move. This also allows us to know all the details of your move to ensure everything goes to plan and lets us tailor a service to your needs.

So if you want an efficient and professional move at an affordable price, don’t hesitate in getting in touch with us at Arrow Removals.

Customer feedback

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Arrow Removals summary

Average service quality:
4.3 out of 5 (9 reviews)
Average value for money:
4.8 out of 5 (9 reviews)
Average rating: 4.6 out of 5 based on 9 reviews
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Average rating:
5.0 out of 5

Very professional and did a very good job

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4.0 out of 5

Our team were very efficient and made the stressful situation a bit easier

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5.0 out of 5

Highly recommended, professional, helpful, fair price.

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5.0 out of 5

Very professional and friendly service

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4.5 out of 5

Very good would use again.

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2.5 out of 5

The guys doing the moving were fine to deal with and did everything required. However, when we got into the new house, we discovered the dishwasher was leaking, which it had not done previously. When we rang the company to raise our concern over the issue, they were extremely unhelpful and rude from the outset. We had the dishwasher looked at by an engineer who confirmed that the damage would not be caused by 'wear and tear' but rather by significant physical force, indicating that it had occurred during the move.

Company response: The clients wife phoned to inform me that the dishwasher was leaking when she had already an repair person with her.

I asked was there any damage to the outside of the dishwasher or to the bottom of it, she replied no.
I then asked did we disconnect it or remove it from the kitchen units again she replied no stating it was sitting on the kitchen floor ready for us to lift.

I explain that if there was no external damage and we did not see it in its position where it was is based then our insurance would not cover it.
She asked me to speak to the repair man, which I said there was no point as he was not the client and had nothing to do with the contract for the move and we had not been advised prior of any issue.

At this stage the client made threats of that she would tell all her friends etc and tell them not to use us if they were moving.

Once a person makes threats without reason I will keep any communication to only the issue and for what we were contracted for.

I explained again that the terms and conditions of the move did not cover this issue, and that these had been submitted to her husband in full via email with the quote.

Acceptance of the quote is acceptance of the terms and conditions.

The terms of the insurance quite clearly state.
12. Exclusions of liability
(n)For electrical or mechanical derangement to any appliance item or instruments including clocks and computers or other equipment, unless evidence of external damage
(v)Our liability will cease upon handing over goods or effects upon completion of delivery

Again at the new property we did not connect or install the item. The client signed the receipt for the goods stating they had received the goods in full and in good condition.

Sorry but this issue falls outside the contract and the terms and conditions of the insurance.

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Average rating:
5.0 out of 5

Brian and his team done an excellent job, right from confirming the price and what it covered. the two men on the day never stopped working to complete the move and done so with question and nothing was to much trouble for them, on what was a very wet day they got everthing in dry and in place Thank you very much

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5.0 out of 5

Very efficient. Excellent communication at all stages.

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Average rating:
5.0 out of 5

Just really decent, honest and hard working people! They couldn't be more understanding & helpful.

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