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Customer ratings

3.7 out of 5.0 based on 17 reviews

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Swan Removals and Storage Ltd

Swan Removals and Storage Ltd offer the complete range of professional removals and storage services for both home and business. We are based in Bishop Auckland and provide a removals service for all North East, North Yorkshire and Leeds areas. We handle everything from a local move to national and international relocations.

Customer Reviews

Swan Removals and Storage Ltd

Average service quality  

Average value for money

3.7 out of 5.0 based on 17 reviews

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Fantastic service, great lads who worked their socks off. Would not hesitate to recommend.

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Fantastic service. Value for money and would recommend

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Do not go with this company. I made the mistake of choosing swan removals a couple of weeks ago based on what I thought would be good value for money. The two lads that showed up to do the job just didn't care. They didn't take time to assess anything and just seemed to care more about when they could have their next cig break. They ripped our mattress despite requesting a mattress bag for protection. Broke our wardrobe, our lampshade and dented and scratched the bannister in our brand new build home. The worse part is they didn't even apologise. I've off course complained by first phoning up and then emailing the company several times. But they have yet to even acknowledge this. It seems their customer service is on the same standards as their delivery team. Very poor

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First class service great guys 5* recommended

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They where late by 1 hour and half They damaged bits of furniture that I did not notice until they left They damaged one end of the bed by shoving it along the bottom of the van and it is filthy because they didn’t put anything under it on the van

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Excellent from start to finish. Top class service.

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Please do not use this company. We had a surveyor come to look at out house to make sure they got the correct van size, he was pleasant. We got a reasonable quote, then went on to add to it the insurance, dismantling/assembling bed fees, mattress and sofa protectors, tv cases, floor covers and banister padding. As well as some boxes, tape and bubble wrap. I was then told that someone would contact me to arrange delivery of packaging items. After 5 days I rang to enquire as to delivery and arranged a delivery date. Delivery date and time came and went- no delivery- the main office number doesn't work and every time I called the 0800 number, it said there were no agents available and the message box was full. 3 days later I managed to get into contact with James (as at this point I had already paid deposit), and rearranged delivery. The day prior to delivery he called to change time, so it had to be delivered to my place of work instead of my home. On the morning of the move they were 30 minutes late and phone lines were busy. No one acknowledged tardiness, there had been a mix up with the van sizes and so they bought two smaller vans instead of one big one. One of the men complained about having drunk far too much the previous day and did not appear in a fit state to drive. As such only one of the vans was filled and we had to leave possessions at the property. They DID NOT bring with them any of the protectors for the floor and banisters, they only bought one mattress protector, and they didn't bring a sofa protector big enough for the sofa, and no TV covers. On arrival to the property it was apparent that the non protected mattress had holes in it- the delivery men made no apology. After having asked James specifically for bed assembly as well as dismantling, the delivery men said we had no paid for assembly (even though I has specifically asked James on two different occasions to make sure this was added). I have since asked for a refund for the protectors, assemblage and made a formal complaint - I have sent two emails and rung several times to no response.

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Very slow and broke items when i told the removal men they just shrugged it off didnt apologise or tell me to take it up with the company also 1 of them was ill and just kept complaining all the time about it

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Efficient service. Quick move. Items arrived in new location undamaged

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just did exactly what hey said they would do