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Customer ratings

4.8 out of 5.0 based on 21 reviews

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Clockwork Removals & Storage - Surrey & Hampshire

Clockwork Removals is a member of the British Association of Removers (BAR) and have 11 branches across the UK. Our highly trained staff are committed to working with you to ensure every step of your move is stress free and we take pride in delivering our services on time and at reasonable prices.

House removals
We know from experience that every move is different. Our dedicated team are on hand to organise surveys, packing, storage and insurance to ensure that your move goes smoothly. We are on hand to take care of every stage of your move.

Office and commercial moves
We understand that commercial relocation can be a complex process. We know many businesses continue to operate during a move so our team will ensure that there is minimum disruption. Our services include; employee relocation, IT moves, specialist moves, library moves, churn, recycling and storage.

Moving overseas
Clockwork Removals are members of the FIDI Global Alliance, the International Association of Movers (IAM) and the BAR Overseas Group. We want you to relax when you move overseas so our International and European move co-ordinators will arrange everything so that your move goes to plan. We can look after all the formalities including customs and overseas shipping and provide you with specialised services including full marine transit insurance, export packing and storage.

Storage services
We have local storage solutions located in Bordon, Hampshire and have a range of services to suit your needs. We provide short and long term storage whether you are moving house or relocating overseas our secure containers can safely store your personal effects.

Clockwork Removals - one of our removal companies in Hampshire.

 

Customer Reviews

Clockwork Removals & Storage - Surrey & Hampshire

Average service quality  

Average value for money

4.8 out of 5.0 based on 21 reviews

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They were fantasy from start to finish

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The move was professional and during the day, all went well. We were supplied ample packing material in advance. On the day, however, the movers showed up about 30 mins late. More importantly, the movers then claimed to have miscalculated the size of their lorry and had to call a colleague on standby and then make two trips (we moved locally). This delayed the whole move significantly. We had previously agreed that they would make an attempt to assemble an IKEA wardrobe, if that was "reasonably possible". It was clear to us that "reasonably possible" referred to whether it was going to be possible to assemble something that had not also been dismantled by them (but had been in storage). They claimed, as they had finished moving all goods at around 7 pm on moving day, that it was now no longer "reasonably possible" to put up the wardrobe. They never even tried. When we tried to argue with them, given that only their planning had caused the delay, the atmosphere became fairly unpleasant very quickly. We have raised the matter with the Clockwork Removals but they were unwilling to help, fully relying on the assessment of the movers what was or wasn't "reasonably possible". In addition, they did not handle our piano with the necessary degree of care and the short deadline under their terms to make claims for damages has made it impossible for us to find a specialist to professionally assess potential damage to the piano in due time. If it hadn't been for the event surrounding the wardrobe, we would have awarded five starts in each category.

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We were very satisfied with the service. The company provided the boxes and picked them up when we didn't need them anymore. The guys were professional and very effective. We were impressed.

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Fantastic from start to finish. The guys, Aaron and Will, who actually did the move, really nice blokes and certainly hard workers.

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Great service, friendly and helpful staff

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Clockwork Removals exceeded our expectations during our recent move. We had a particularly stressful time due to various parties in the moving chain changing completion dates on a number of occasions. Despite this, everybody we dealt with at Clockwork was thoroughly professional and did their utmost to keep us calm and relaxed. Nothing seemed to be too much trouble for them. Credit must go to Ross who had to keep changing our removal plan (including the day that we had the packers in and we still hadn't exchanged contracts!). The packing & removal teams were all very friendly and helpful. I honestly don't think we'd have managed the move with any other company. I would 100% recommend this company without any reservations, to anybody who is looking to move.

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I was surprised that they hardly contacted me before the move, to the extent that I panicked that they were not coming at one point. However, once they arrived they demonstrated a "can do, will do" attitude to every challenge set before them, from manoeuvring a 7.5T lorry into our drive when no one else with that size vehicle would come near us to removing the stairs to take a super king size bed down to taking a piano up the stairs at the new house.

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The moving team (Patrick, Ray and Ken) were outstanding. They went above and beyond to make the process easier than I could have hoped for. Their stamina was incredible, they got all the kids beds reassembled at the new house and one week on I have yet to find a single damaged item. Everything was well looked after and put exactly where we wanted it. They were polite, helpful and nicely chatty with the children which put them instantly at ease. I will have no hesitation in enthusiastically recommending Clockwork to anyone I know who might be moving house.

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Excellent

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Everyone at Clockwork where really friendly & helpful. Even when speaking to a different person at the company they all knew everything about my move and helped it to go smoothly.