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Customer ratings

4.1 out of 5.0 based on 185 reviews

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Simply Removals UK Ltd - London

Simply Removals UK Ltd is a domestic and commercial London removals company with vast knowledge within the industry. We offer a full range of services to cater for our clients’ every need. We notice the obvious trend in what our customers want; reliability, punctuality and as little stress as possible on such an important day. Time and time again we are consistently exceeding our clients’ wishes by delivering an outstanding all round service. From the very early stages of making contact with us, our fully trained and experienced staff will guide you straight through to removals heaven.

Removals

You can entrust Simply Removals UK Ltd with your belongings to be taken care of just as you would want them to be. We offer a fully comprehensive and professional service at competitive rates. Let your personal removals co-ordinator know everything that matters to you about your removal and they will customise the perfect move for you. It might be that your moving a few items across the road or that your relocating to the other end of the country, Simply Removals Ltd UK will make moving home in London simple with no stress and no fuss.

 We offer several Packing Services:

·         Hourly Packing Service

·         Fragile Packing Service

·         Supreme Packing Service

·         Super Supreme Packing Service

Storage

Simply Removals UK Ltd is simply all about removals. However, if you are in need of storage then we can under your instruction, arrange for your possessions to be stored at one of the more respectable storage companies’ close by to where you will be living. Alternatively, if you know of a good storage centre then we will be happy to arrange it there for you. When you’re ready we hope you will be happy enough to ask us to re-deliver your belongings to your new premises.

Simply Removals UK Ltd - one of our London removal firms

Customer Reviews

Simply Removals UK Ltd - London

Average service quality  

Average value for money

4.1 out of 5.0 based on 185 reviews

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They were very quick and attentive

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AVOID. Cant give 0 or i would. Sales are perfect. At time of move when you dont need the stress they just add to the pressure and bill you for extra time as a result of office calling drivers rather than leaving them to it. Then billing the customer with the time or threaten as they did with turning back and taking goods back to where they were taken from.

We are sincerely sorry that you have experience difficulty with your relocation. It appears from our records that your move took place in August 2017. Having looked through our files, we cannot find any record of you having made a complaint or having any issues. We would be happy to discuss the issue you encountered during your removal if you would like to contact us on [email protected]

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Extremely unhelpful. They expect every item to be moved to be completely itemized. I mean EVERYTHING. As a result, they refused to take a good chunk of items. This led to me and my wife having to make multiple trips by ourselves to finish the move. In our new home, they merely dumped things in rooms and didn't try to make space for anything. It took us all weekend to make some kind of space and organize things in a way that they refused to do. They simply dumped things in rooms and then left immediately. Even when we had clearly labelled all boxes in terms of where they had to go, we got endless questions and the boxes were simply thrown into rooms. Never going to use this company again.

Firstly we would like to sincerely apologise for the below par service that you feel you have experienced. Our quotations are based on the information provided by yourself in order to ascertain the resources required for your relocation, if there are additional items to be relocated that were not listed this may negatively affect the smooth operation of your relocation due to insufficient vehicle space and/or manpower. Our customer service department have not received any notification of your dissatisfaction and would be happy to investigate the issues you have raised.

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Very accommodating and helpful

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Removal men were polite and very efficient, cannot fault them.

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Really professional, helpful and friendly.

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Good service but expensive

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Prior to the week of the move I felt very positive about Liam and the company as a whole, and I was very impressed by the price. However, the move itself was a disaster. Simply Removals abandoned us on moving day (myself, my partner and our 13-month-old baby), expecting us to book, pay for, load and drive our own additional van to move the remainder of our things the 150 miles to our new home, because they had underestimated the quantity of possessions we had to move. They had confirmed that they were able to move our piano, but in fact evidently had no experience of piano removals, damaging the body of the instrument and leaving us to have to get professional piano movers in to finish the job. We were told we would have three men over two days to complete our move; in reality we had two men over a day and a half. Those men worked tirelessly, but seemed to be under an enormous amount of pressure, which added to the stress of the two days. Ultimately I felt completely let down by this company, and seriously concerned about their systems and processes.

Move Date: 17th & 18th July 2018. Whilst we acknowledge that there were some difficulties during the relocation we have sent our sincere apologies to Customer and subsequently a significant settlement figure for compensation was accepted. We had taken an inventory from Customer for items to relocate and sent a vehicle with adequate capacity. Unfortunately the items to be relocated exceeded that quoted and as a result the vehicle was full to capacity. Ordinarily we would provide additional support should any issues arise however, due to being our busy period we were booked to capacity and no additional vehicles were available. As part of the compensation received by Customer, we refunded the cost of the third man who was unavailable due to sickness. Although we moved the piano from A to B, we also paid the cost of the piano movers to relocate from the garage area to the living quarters despite our offer to return to move complete this. In summary we recognise that Customer had a negative experience with our company and we did our utmost to solve the issues on the day. Unfortunately due to scheduling and the distance of the relocation we were unable provide any supporting resources on this occasion. We have provided compensation in light of this. Once again we would like to apologise to Customer and wish her well in her new home.

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Arrival time was between 12-3 and as time went by I called them to make sure they were coming and was informed they are on their way but they arrived late due to traffic, I was bit anxious because the driver supposed to call me half an hour before arrival but they didn’t but once they arrived, I gave their instructions how is going to be done as I was not a strait forward moving from one house to house. Most of the things to storage and to my daughters flat my personal belongings with a bed. They were just so good followed my instructions and load the van Alex just picked up the boxes like they were feathers sorry I can’t spell the other guys name he was just brilliant and knew how to pack and move everything in place specially when we arrived at the storage place.. very hard working young men, They were both very pleasant and polite lovely to deal with nothing was too much trouble to them. When I move from storage to a house (when I find one) if I choose simpley removals I will ask for the same two young men to move things again.

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Would definitely recommend them. The move was quick and tall the staff were friendly and very helpful.