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Customer ratings

4.7 out of 5.0 based on 144 reviews

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White Horse Surveyors Ltd - South East & Home Counties

White Horse Surveyors is an independent firm of expert surveyors located in Chippenham, Wiltshire.

We operate across the South, South West and West of England, including Bath, Swindon, Hereford, Gloucester and Dudley.

Our practice is regulated by strict codes of conduct and we are regularly updated on industry skills and knowledge.

We are members of the Royal Institution of Chartered Surveyors and provide:

  • HomeBuyer Reports
  • Building Surveys

Your house survey report will help you ensure an easy path to your property purchase.

We pride ourselves on our fast and efficient service, bringing you peace of mind through impartial, expert advice

HomeBuyer Report

The HomeBuyer Report we undertake is sanctioned by the Royal Institution of Chartered Surveyors. This survey type covers the inspection of each element of the property and will identify any major faults with the building. The report will be made available within 5 working days.

You will be informed of any urgent problems that require further, more specialised inspection.

It will also comment on:

  • Damage to timbers
  • Results of damp testing
  • Estimated rebuilding costs for insurance purposes.

The length of time the survey will take depends on the size of the property, and the extent and number of defects found. A 3 bedroom house that is in reasonable condition will usually take 2 hours.

Building Surveys

A Building Survey is a more detailed report on the condition of the property, where all accessible parts of the building will be inspected.

The Building Survey will comment on necessary repair work and the estimated costs of the repairs, and will cover both major and minor defects. This survey includes damp tests, the condition of any damp proofing, damage to timbers, the condition of insulation and drainage, and technical information about the property’s construction.

You will also be recommended any further inspection needed.

White Horse Surveyors Ltd provide house surveys in Bath

Customer Reviews

White Horse Surveyors Ltd - South East & Home Counties

Average service quality  

Average value for money

4.7 out of 5.0 based on 144 reviews

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Excellent service Surveyor called the evening of the survey and ran through the report with us

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Excellent customer service. Great speed and report clear. Made the process very easy for us. Can’t fault them

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Really great service, clear and precise with the written report and I received a follow up call the day after the survey had taken place just to give me a rough outline. Would 10/10 recommend.

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Great communication, efficient and good value

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The whole process was very simple, streamlined and quickly arranged. The surveyor gave a thorough and frank verbal report on the same day as the survey and the written report was very comprehensive and written in good English and not jargon.

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Very efficient - there was a cancellation so I got the survey done the following day.

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The surveyor was only at the 4 bedroom + annex and 2 floor garage property for no longer that 1 3/4 hours, when online it specifies normal is around 3 hours. Got no phone call within 24 hours from the surveyor until I had to call them to prompt him to do so. Was not expecting the survey emailed - so of course missed it and spent days wondering where it was - nowhere I read did it say the report would be emailed. When I Finally got the survey there was no photo's so I had to chase them up to supply. I feel very short changed by this service and would not use them especially in the E. Yorkshire area. There service should be much better especially at a stressful time when your going through the house buying process a stress free survey process would have been appreciated!

Dear Customer, Thank you very much or taking time to give us your feedback. I have seen the correspondence with our complaints department, so I am disappointed you are still so unhappy. In response to your comments, there are no exact time scales as each property and its needs vary - what it says on our website is to give guidance, and I’m sorry you felt the surveyor was not present for long enough. We email all our reports which is standard practice these days, unless we are asked for a hard copy, which we are very happy to send free of charge – I’m so sorry you were unable to locate your email from us. I would like to apologise that the photos were missing and that this process has caused so much stress, house buying is very stressful. We are very proud of the service we provide and it’s a shame this situation has caused you such inconvenience, we complete thousands of Valuations and Surveys every month and normally get positive feedback. We here at White Horse Surveyors wish you the very best in your property journey. Kind regards, Sara – Head of Client Relations and Marketing.

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There was a bit of confusion over who to contact. As the buyer I was mistaken for the seller. Had a good telephone conversation post the survey. Although I was told by the surveyor I would get the report the next working day it is now a week on and haven't received the report. I am aware though they have 5 working days to produce the report.