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Customer ratings

4.2 out of 5.0 based on 53 reviews

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White Horse Surveyors Ltd (London- HBR)

White Horse Surveyors are an outstanding firm with a great many years’ experience from our fifty surveyors in Surveying and Valuations. From our head office in Chippenham, Wiltshire and our offices in London we provide thorough and reliable Homebuyer Reports and Building Surveys throughout England and Wales. Our London branch covers the vast majority of the capital and as all our surveyors are local to their postcode of operation, you can be sure they have a detailed working knowledge of their local area. What’s more, all our professional Chartered Surveyors are regulated by the Royal Institution of Chartered Surveyors (RICS), meaning you can be confident in the high quality of service they provide. 

We, at White Horse Surveyors, have grown to become the UK’s largest Independent Residential Surveying Company. What’s more, we continue to grow and this growth is reflective of the quality of our services and the professionalism of our RICS regulated Chartered Surveyors. It is not just our expansion, however, that highlights the quality of White Horse Surveyors and over the years we have received a wealth of positive customer feedback for all our services. None of this would be possible without our fantastic team of dedicated and professional individuals and our equally dedicated – if somewhat less professional – lovable office dogs. 

Our services include:

  • RICS Building Surveys
  • RICS Homebuyer Reports
  • RICS Valuations

Building Surveys

This service is suitable for all residential properties but is particularly recommended if the property in question is old, run down or of an unusual construction. At White Horse Surveyors, all our Building Surveys are customisable and tailored to the specific needs of the client’s property. Our surveyors will detail any defects or damages and will also assess the damp proofing, drainage and insulation of the property. Within 24 hours of the survey, we call all our clients to discuss the findings and provide a brief overview of the key points that will be fully detailed in the written report. This service is consistently praised by our clients who see great benefit in discussing any issues as early as possible. Following the Survey, our surveyors will compile a detailed report of any defects or damages uncovered, including photographs of the areas of concern. The report will take no more than six working days to write and even if no damages are uncovered, will help provide you with peace of mind before moving home. 

Homebuyer Report

Although the Homebuyer Report is less detailed than the Building Survey it still assesses both the property’s interior and exterior and provides information regarding the construction and condition of the property. Unlike the RICS Building Survey, moreover, it also includes a Market Valuation. As such, this report is more suited for flats, bungalows and houses of more traditional construction. One of our local Chartered Surveyors will personally assess your property and provide a detailed report outlining necessary repairs, ranked by Condition Ratings. Like our Building Surveys, the surveyor in charge of the Homebuyer Report will call the clients within 24 hours to discuss the findings of the report in brief.  The report will be written within 5 working days and will provide you with the information necessary to purchase property with confidence. Homebuyer Reports are a integral part of the moving process and have often saved our clients’ money as a property’s asking price is often renegotiated if any damages or defects are uncovered. 

 

Customer Reviews

White Horse Surveyors Ltd (London- HBR)

Average service quality  

Average value for money

4.2 out of 5.0 based on 53 reviews

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The process went smoothly.

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I would not recommend this company as they cannot be trusted to keep their word. I phoned on the Monday and my very first question was whether the company would be able to return my report by the Friday as we were on a tight schedule. I asked twice and I was told that it would be possible and I was booked for an appointment. The visit was done and when I spoke to the surveyor over the phone he told me he was going away the next day and the report would be released to me the next week. I called the office and complained and was told by the same man I had spoken to on the Monday he would have to check the recordings of the phone call to verify what I was saying. I said he was welcome to but I know exactly what was agreed on and that his time may be better spent typing up the report rather than checking whether or not I was lying to him (the cheek of it!) He called me back later to tell me that mysteriously he couldn't find the recordings of our conversation on Monday (right?!). I told him that the service was not good enough and that if I had known the survey would not be released to me in the time he said it would be I would have gone elsewhere. I asked what they were going to do to fix the problem and he said they would try to release the report by the Friday and they would refund £20. The report was sent to me the next week and I still have not had the £20 refund. Don't waste your time with this company their customer service is totally inadequate.

It's a real shame to hear this feedback, thank you for taking the time to let us know. If you could call in and ask for Sara, I would love to hear all about it, get some details of who you talked to and talk about what happened. Luckily, we don't get many complaints, as you can see from our reviews so let me help get this resolved. Thank you. Sara - Head of Clients Relationships & Marketing

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Seems good so far. Our survey is not until 16th April so cannot comment any more than that. Would have been nice if it was sooner

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Very quick from start to finish. We had an indepth call with the surveyor, and received our report 4 days later - a day earlier than promised!

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Quick initial feedback after survey (<24hours) with full digital report received within 3 days, beat their estimate. Further questions were raised by me which again were swiftly answered - professional service as you would expect.

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No further comments

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Professional, quick to respond, follow up call when finished homebuyers survey by Anwar Khan

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Fantastic service. Very clear communications. Surveyor was fantastic and called us as soon as he finished the survey

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Cancelled the day before due to surveyor sickness and were not able to reschedule for another three weeks. They didn't bother to inform the agent who arrived as arranged for the survey. Poor customer service. We used another surveyor called Chauson Ltd who did a really good job and was better value.

We here at White Horse Surveyors are very proud of our Customer Service so we are really disappointed we let you down. I would like to offer our apologises, it’s not easy when a Surveyor is poorly, because it has such an impact, we are all really sorry this happened to you. We would like to wish you all the very best. Sara Owen – Sales & Marketing Manager