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4.4 out of 5.0 based on 73 reviews

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White Horse Surveyors Ltd (London)

White Horse Surveyors are an outstanding firm with a great many years’ experience from our fifty surveyors in Surveying and Valuations. From our head office in Chippenham, Wiltshire and our offices in London we provide thorough and reliable Homebuyer Reports and Building Surveys throughout England and Wales. Our London branch covers the vast majority of the capital and as all our surveyors are local to their postcode of operation, you can be sure they have a detailed working knowledge of their local area. What’s more, all our professional Chartered Surveyors are regulated by the Royal Institution of Chartered Surveyors (RICS), meaning you can be confident in the high quality of service they provide. 

We, at White Horse Surveyors, have grown to become the UK’s largest Independent Residential Surveying Company. What’s more, we continue to grow and this growth is reflective of the quality of our services and the professionalism of our RICS regulated Chartered Surveyors. It is not just our expansion, however, that highlights the quality of White Horse Surveyors and over the years we have received a wealth of positive customer feedback for all our services. None of this would be possible without our fantastic team of dedicated and professional individuals and our equally dedicated – if somewhat less professional – lovable office dogs. 

Our services include:

  • RICS Building Surveys
  • RICS Homebuyer Reports
  • RICS Valuations

Building Surveys

This service is suitable for all residential properties but is particularly recommended if the property in question is old, run down or of an unusual construction. At White Horse Surveyors, all our Building Surveys are customisable and tailored to the specific needs of the client’s property. Our surveyors will detail any defects or damages and will also assess the damp proofing, drainage and insulation of the property. Within 24 hours of the survey, we call all our clients to discuss the findings and provide a brief overview of the key points that will be fully detailed in the written report. This service is consistently praised by our clients who see great benefit in discussing any issues as early as possible. Following the Survey, our surveyors will compile a detailed report of any defects or damages uncovered, including photographs of the areas of concern. The report will take no more than six working days to write and even if no damages are uncovered, will help provide you with peace of mind before moving home. 

Homebuyer Report

Although the Homebuyer Report is less detailed than the Building Survey it still assesses both the property’s interior and exterior and provides information regarding the construction and condition of the property. Unlike the RICS Building Survey, moreover, it also includes a Market Valuation. As such, this report is more suited for flats, bungalows and houses of more traditional construction. One of our local Chartered Surveyors will personally assess your property and provide a detailed report outlining necessary repairs, ranked by Condition Ratings. Like our Building Surveys, the surveyor in charge of the Homebuyer Report will call the clients within 24 hours to discuss the findings of the report in brief.  The report will be written within 5 working days and will provide you with the information necessary to purchase property with confidence. Homebuyer Reports are a integral part of the moving process and have often saved our clients’ money as a property’s asking price is often renegotiated if any damages or defects are uncovered. 

 

Customer Reviews

White Horse Surveyors Ltd (London)

Average service quality  

Average value for money

4.4 out of 5.0 based on 73 reviews

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The surveyor was good, helped put our minds at ease and also negotiate our home price. However, some woodworm was missed below the stairs which we thankfully noticed beforehand. Although I understand it was hard to get to, most of the reception room subfloor timbers were rotten and we had to replace the whole room. The receptionists were not always helpful, stating we had to pay extra for estimates on work which is ludicrous - it's just an estimate! Always speak to the surveyor with queries much more helpful.

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Friendly and reassuring throughout the process. Were able to liaise quickly and professionally with our sellers.

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The surveyor provided by White Horse, Mark Turner, was a truly excellent find. He took the time to explain everything to us in layman's terms and his survey was thorough. Our estate agent was so impressed with him that she even took his card! We were delighted with the service provided and would recommend White Horse to anyone, particularly as their prices are so competitive.

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Whitehorse surveyors booked my survey in quickly - the surveyor ran through his report in detail on the day and the final report was issued within the timescales advised. Very good service.

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I found the team at White Horse Surveyors to be helpful and friendly initially, but unfortunately once I had booked and paid for my survey with them, the level of service provided deteriorated. I was told that I'd receive a call from the surveyor on the day, after he'd attended my property, so I could ask him questions. I had to follow up three times before I received this call - which was well over a week later. When I called to follow up the first time, the lady I spoke to was quite rude and sarcastic, which was a shame as I'd spoken to her previously before I booked the survey and she had been very nice. Overall, White Horse was able to do the survey in a short timeframe, and offered a competitive price, but the interaction I had with them made did not give me confidence or make me feel like a valued customer.

Dear Client, We would like to apologise for the inconsistent service that you had received from us. You should have received a call from the surveyor and I profusely apologise that you did not have the phone call at the time you should have. This matter will go to management and ensured that it does not happen again. If we can be of further assistance to this matter please do not hesitate to contact us.

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Great service throughout the process. The surveyor was happy to discuss the survey report which really put our minds at ease. I would definitely recommend White Horse Surveyors.

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Fast and efficient service. Surveyor phoned quickly after carrying out survey and gave us run-down of findings. Very reassuring.

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Incredibly professional service especially from the surveyor Mark. Very thorough, detailed, personalised and informative. Very impressed

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Overall, a good service from white horse. Communication could be a bit better - a few days after the survey, I was waiting for it to be emailed, when it didn't arrive, I chased up to be told, I need to email back signed t&c which was actually sent to an incorrect email address a while ago, this could have led to a big delay, but they were able to sort it out just in time in end. The survey itself was good in comparison to others I've had.

We are sorry that there was confusion with the report, but glad that it was managed to be sorted and that your happy with your report.