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4.4 out of 5.0 based on 74 reviews

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White Horse Surveyors Ltd (London)

White Horse Surveyors are an outstanding firm with a great many years’ experience from our fifty surveyors in Surveying and Valuations. From our head office in Chippenham, Wiltshire and our offices in London we provide thorough and reliable Homebuyer Reports and Building Surveys throughout England and Wales. Our London branch covers the vast majority of the capital and as all our surveyors are local to their postcode of operation, you can be sure they have a detailed working knowledge of their local area. What’s more, all our professional Chartered Surveyors are regulated by the Royal Institution of Chartered Surveyors (RICS), meaning you can be confident in the high quality of service they provide. 

We, at White Horse Surveyors, have grown to become the UK’s largest Independent Residential Surveying Company. What’s more, we continue to grow and this growth is reflective of the quality of our services and the professionalism of our RICS regulated Chartered Surveyors. It is not just our expansion, however, that highlights the quality of White Horse Surveyors and over the years we have received a wealth of positive customer feedback for all our services. None of this would be possible without our fantastic team of dedicated and professional individuals and our equally dedicated – if somewhat less professional – lovable office dogs. 

Our services include:

  • RICS Building Surveys
  • RICS Homebuyer Reports
  • RICS Valuations

Building Surveys

This service is suitable for all residential properties but is particularly recommended if the property in question is old, run down or of an unusual construction. At White Horse Surveyors, all our Building Surveys are customisable and tailored to the specific needs of the client’s property. Our surveyors will detail any defects or damages and will also assess the damp proofing, drainage and insulation of the property. Within 24 hours of the survey, we call all our clients to discuss the findings and provide a brief overview of the key points that will be fully detailed in the written report. This service is consistently praised by our clients who see great benefit in discussing any issues as early as possible. Following the Survey, our surveyors will compile a detailed report of any defects or damages uncovered, including photographs of the areas of concern. The report will take no more than six working days to write and even if no damages are uncovered, will help provide you with peace of mind before moving home. 

Homebuyer Report

Although the Homebuyer Report is less detailed than the Building Survey it still assesses both the property’s interior and exterior and provides information regarding the construction and condition of the property. Unlike the RICS Building Survey, moreover, it also includes a Market Valuation. As such, this report is more suited for flats, bungalows and houses of more traditional construction. One of our local Chartered Surveyors will personally assess your property and provide a detailed report outlining necessary repairs, ranked by Condition Ratings. Like our Building Surveys, the surveyor in charge of the Homebuyer Report will call the clients within 24 hours to discuss the findings of the report in brief.  The report will be written within 5 working days and will provide you with the information necessary to purchase property with confidence. Homebuyer Reports are a integral part of the moving process and have often saved our clients’ money as a property’s asking price is often renegotiated if any damages or defects are uncovered. 

 

Customer Reviews

White Horse Surveyors Ltd (London)

Average service quality  

Average value for money

4.4 out of 5.0 based on 74 reviews

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Overall, a good service from white horse. Communication could be a bit better - a few days after the survey, I was waiting for it to be emailed, when it didn't arrive, I chased up to be told, I need to email back signed t&c which was actually sent to an incorrect email address a while ago, this could have led to a big delay, but they were able to sort it out just in time in end. The survey itself was good in comparison to others I've had.

We are sorry that there was confusion with the report, but glad that it was managed to be sorted and that your happy with your report.

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Carried out a good survey for a reasonable sum of money, pretty quickly - what more can you ask?

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Swiftly arranged survey and communicated rapidly.

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Really disappointed with the service that was provided. I had a survey booked, checked up on the progress a week later only to be told that it was postponed for a further week. The estates agents were informed of this change but I had no knowledge of this, and at no point was an apology offered. Very disappointed with the unprofessional manner of Whitehorse Surveyors.

We apologise that you were unhappy with the service you received. We will be looking into this case and making sure it doesn't happen again.

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No further comments

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Surveyor was very friendly and gave some very useful tips and advice on the parts of the reports we should be concerned about and which elements were less pressing. I generally found them to be very responsive and were good value for the service they offered. Would happily recommend.

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Very efficient service

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They let me down badly. They took 2 weeks to book the survey and then cancalled on the very day it was due to take place due to "food poisoning" illness of the surveyor. They didn't tell me, was though the vendor's agent angry call that I found out. They didn't offer me a solution. The surveyor was sick and that was it. I had to scramble to find another one in a hurry and the risk of the vendors oulling out of the deal. It was a complete waster of time, unprofessionally handled by this company.

a) The survey was booked on the vendor’s first available date, which was day 10. b) The surveyor was ill but Mr Nunez insisted that the survey had to be undertaken that day and so we were not given the opportunity to re-book it.

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Quick and easy service, and an informative survey report

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Impressed with how quickly they booked the survey and issued the report