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Customer ratings

4.6 out of 5.0 based on 178 reviews

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White Horse Surveyors Ltd - Midlands

 White Horse Surveyors is an independent firm of expert surveyors located in Chippenham, Wiltshire.

We operate across the South, South West and West of England, including Bath, Swindon, Hereford, Gloucester and Dudley.

Our practice is regulated by strict codes of conduct and we are regularly updated on industry skills and knowledge.

We are members of the Royal Institution of Chartered Surveyors and provide:

  • HomeBuyer Reports
  • Building Surveys

Your house survey report will help you ensure an easy path to your property purchase.

We pride ourselves on our fast and efficient service, bringing you peace of mind through impartial, expert advice

HomeBuyer Report

The HomeBuyer Report we undertake is sanctioned by the Royal Institution of Chartered Surveyors. This survey type covers the inspection of each element of the property and will identify any major faults with the building. The report will be made available within 5 working days.

You will be informed of any urgent problems that require further, more specialised inspection.

It will also comment on:

  • Damage to timbers
  • Results of damp testing
  • Estimated rebuilding costs for insurance purposes.

The length of time the survey will take depends on the size of the property, and the extent and number of defects found. A 3 bedroom house that is in reasonable condition will usually take 2 hours.

Building Surveys

A Building Survey is a more detailed report on the condition of the property, where all accessible parts of the building will be inspected.

The Building Survey will comment on necessary repair work and the estimated costs of the repairs, and will cover both major and minor defects. This survey includes damp tests, the condition of any damp proofing, damage to timbers, the condition of insulation and drainage, and technical information about the property’s construction.

You will also be recommended any further inspection needed.

 

Customer Reviews

White Horse Surveyors Ltd - Midlands

Average service quality  

Average value for money

4.6 out of 5.0 based on 178 reviews

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Birlliant inspection, thorough and good communication throughout

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Very professional, polite and informative. Explained everything to my full satisfaction

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Very quick turnaround & detailed information. Excellent service.

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Even though I contacted them to ask about what I specifically needed and confirmed would be done, it wasn't covered. Afterwards they pointed to 13.1 of their terms and conditions to show it wasn't covered. So, the survey was a complete waste of money. All the report repeatedly says is "get this checked", which is what I thought I was paying for.

Thank you for your review and feedback on our services. We apologise that your survey was not what you were expecting and believe there may have been a misunderstanding on what is included in a property survey. We have also checked our correspondence to ensure that our Sales Team did explain that the elements requested would be included however would only be inspected visually as is standard in all of our surveys. Unfortunately due to Health and Safety reasons, and within RICS guidelines, our surveyors are not permitted to move any heavy objects or anything that is secured to the building or make any invasive inspections that may cause damage to the property (especially in the case of a survey prior to purchase where the property is not owned by the client). Unfortunately there are certain elements in survey reports, where a residential surveyor will always advise seeking an expert or specialist in that particular area for further investigation. With this in mind we can therefore only comment on what is visible and within the remit of the booked survey.

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Very good communication, both on their online chat and on phone.

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Not finished using them yet but seem reasonable.

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The overall service was brilliant and great value for money. The search was very thorough and because of this I felt at ease going back to the estate agents to negotiate on the asking price.