4.8 out of 5.0 based on 21 reviews
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Average service quality
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Value for money
Andy and Mandy on 14 Feb 2019
Excellent, personable, efficient, thorough and at all times did their best. Would wholeheartedly recommend them to anyone.
DSymo on 8 Feb 2019
No further comments
Alex on 5 Feb 2019
So far so good. Our report hasn’t come back yet. It’s due Thursday 7th. But great so far!
Um on 30 Jan 2019
Excellent service, would highly recommend. The team were brilliant from start to finish.
Sarah on 22 Nov 2018
Fantastic service, very helpful staff and polite. The survey was very detailed and great value for money. Highly recommend
Silverfox on 14 Nov 2018
Very good service
joanne on 4 Sep 2018
Kayleigh on 21 Aug 2018
Great communication and fantastic service - would definitely recommend to anyone. Prices were perfectly acceptable, and thankfully the survey couldn't be done for a few weeks which has given me some more time to save money up!!
Humbert on 18 Aug 2018
Very good company to deal with. Friendly and reliable. Very detailed report.
beo on 8 Aug 2018
Numerous errors in survey principal of which were we need to have the solid fuel fire checked by a qualified heating engineer - but there isn't a solid fuel fire in the house and the surveyor said the balustrade and handrail for the stairs were OK and the stairs fit for purpose unfortunately it's a bungalow. Although these errors were probably caused by sloppy office work - not reading the finished report it does indicate to me a poor lack of attention to detail and I worry the survey is of the same standard so no stars.
We are very disappointed that the error relating to the survey was not spotted and changed prior to issue. I understand Julia sent it the next day for you, but it should not have contained an error.
I met with Julia immediately after the wrong fuel type was added and was so proud of the way she adapted her checking methods (this being her first ever error in all my time working with the experienced and qualified Chartered surveyor), I felt she handled it well if not a little crestfallen.
We are both really sorry your report had the error and it seemed to undermine the entire report for you. I do not feel this is something we can control and so shall not digress further into it publicly.
Ultimately your 47-page RICS Homebuyers report should not have contained a single error and it did. That’s most annoying and I genuinely apologise. It’s frustrating that you have given us a really bad review when Julia provided so much additional support, answering queries and drifting outside of the RICS Homebuyer format to help you. It is on this basis that my response it a little acerbic in tone, as we care so much about our client’s and were not given the opportunity to assist you and provide clarity on the issue. Without communication there will be no resolve.
I am apologising to a computer because you would not return my email nor speak to me on the phone, and therefore I have no hesitation in brushing this off, learning from it and striving for better, confident that any prospective reader will read between the lines and place their business with us in the future.
And so, ends our unbroken reign of 5-star reviews. We are wiser for it and we do wish you all the best in your prospective home and will be happy to answer any post survey queries you face down the line.
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14B Chequer Street
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