Keystone Surveyors Ltd

My wife and I have been searching this past year throughout the Scarborough and North Yorkshire coastal region for a suitable property for retirement. We searched online and selected Nicola Demaine, Keystone Surveyors Ltd, as our surveyor and over time asked her to inspect and report for us on the condition and suitability of a particular property that we liked. We have looked at many properties and at three in particular that we considered buying. For each occasion Nicola delivered a highly detailed survey report with excellent related photos included that gave us a clear comprehensive understanding of the property. Further, she was very generous with her time, meeting with us on site at each property, to help us see with our own eyes any significant features that could be of concern, and to answer any questions we might have. Her diligence, knowledge and professionalism have been outstanding. Thanks to her helpfulness and attention to detail we avoided making terrible mistakes with the first two properties which had serious deficiencies we'd overlooked, and with the third property, thanks to the detailed report Nicola provided, we had confidence in finalizing a decision to buy. We can both recommend Keystone Surveyors without hesitation. Nicola herself is an outstanding professional, highly knowledgeable diligent, reliable, a good communicator and supportive throughout the whole process.

I used Nicola for a level 2 survey and the process was very smooth. She responded promptly to all my emails and provided a comprehensive report. It was actually just over a week from my initial email to receiving my report. I would recommend her.

Great service from Keystone. Report and survey was comprehensive and provided very useful information regarding items that needed attention. Definitely worth doing.

Nicola contacted me straight away to discuss further and she attended to complete the survey within two days of the initial contact. Nicola provided a thorough survey and I would highly recommend.

Very friendly service. Nicola knows the area and was happy to discuss at length the potential issues with the house before the survey took place.

The survey was excellent and exactly what we required. It was thorough, detailed and brought to light several issues that we had missed. As a result, we were able to negotiate a 10k reduction in the asking price. We had several quotes from recommended surveyors which were grossly different to Keystone. I cant thank Nicola enough for the service she provided and it was a pleasure to work with her. I would gladly use Keystone again and highly recommend them to anyone else.

Nicola contacted us promptly after our initial enquiry and provided updates throughout the process. She was extremely thorough and the report was comprehensive, well laid out and easy to understand. She followed up the report with a phone call to ensure we were happy. The contents of the report greatly assisted our decision making as well as enabling our price negotiation with the vendor as we were able to speak confidently about the properties condition. Overall an excellent service that was well priced and produced in a timely manner. I would thoroughly recommend Keystone Surveyors.

Excellence as Standard. I had doubts about using a search engine to find a surveyor but all my fears were unfounded once I had talked to Nicola, ultra professional throughout with a great very understandable report with a great price. I wouldn't hesitate to recommend Nicola at keystone to anyone.

Nicola of Keystone Surveyor was very responsive and responsible. I requested for a building survey report in mid October during covid. They were able to arrange inspection of the property a few days later. As not all of the areas in the property were able to be inspected in the first instance, Nicola took the initiative to arrange with the agent to go to the property the second time to inspect it. A report was provided promptly after the first inspection, supplemented by an addendum after the second visit. The report was prepared in a very detailed manner with photos, explanations of issues and recommendations. I am very impressed with their service and highly recommend their service to other potential property buyers.

Nicola who did the survey was excellent, and thanks to her saved me a lot of money.