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Customer ratings

4.2 out of 5.0 based on 319 reviews

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MyHomeMove Conveyancing

My Home Move Conveyancing

Guiding you into your new home

At My Home Move Conveyancing, we are here to help reduce the stress that comes with moving home. As part of Simplify, the UK’s largest independent conveyancing and property services group, we will provide you with the help you need to move home successfully. That’s why we work with conveyancers from our own group, where each of the Simplify firms are CLC regulated. We allocate your case to the best possible people to do the job from across the group, so that you can be assured that your conveyancer has the experience, expertise and knowledge needed to take care of your move.

Our promise to you...

 

· Live online updates

 

Through our online case management tool, eWay, you have full visibility of the progress of your move, so you know what has happened as soon as it has happened. eWay gives you complete transparency, and control of your move: you can track the progress of your move and see exactly where we are in the process, upload documents, and even contact your conveyancer, all from your sofa.

 

 

· No hidden extras

 

We have expert quote advisors on-hand to help with any questions you have in the early stages. They want to make sure that we understand your case fully, so your quote is as accurate as possible and you know exactly what you will pay and what you are paying for. There are no hidden extras and our fees won’t change unless your instructions do.

 

 

· No Move, No Legal Fee Guarantee

 

If your move falls through, through no fault of your own, you won’t pay for any legal work that has already been carried out.

Not only that, if you’ve already paid for searches on a property and it falls through, we will honour free searches if you find a replacement property within 3 months.

 

· Your Conveyancer

 

We know consistency matters, that’s why you’ll be assigned your own personal conveyancer, who will guide you through your move, from beginning to end. Through Premier Property Lawyers, we have access to the best people for the job. We work with a combined team of more than 300 conveyancers and solicitors, who have seen and resolved every kind of hiccup or speed bump you could encounter during a home move.

 

The conveyancers we work with are available at a time to suit you, from 8am to 8pm most weekdays. We’re also open at the weekends too, providing you with the flexibility you need when moving home.

Customer Reviews

MyHomeMove Conveyancing

Average service quality  

Average value for money

4.2 out of 5.0 based on 319 reviews

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Great service from start to finish Very efficient

Hi Mark, thank you for taking the time to leave us a review. We’re happy to hear everything went well with your transaction. ^Maisy

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No

Hi Andre, thank you for taking the time to leave us a review. ^Maisy

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Hi Mohammad, thank you for taking the time to leave us a review. ^Maisy

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It has been a little unclear so far as to who my contact is and there have been difficulties in getting responses.

Hi Hazel, We’re truly sorry to hear that you were not happy with the communications or level of service that you received. We want to ensure we are providing the best service possible and have fed this back to the management team to investigate where improvements can be made. Thank you for taking the time to leave your review. ^Maisy

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Generally excellent service. Website easy to navigate, all documants available to read and download. Queries answered promptly, and in terms comprehensible to general public.

Hi, thank you for taking the time to leave us a review. We’re so pleased to hear you had a good experience and everything was straightforward for you. ^Maisy

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All staff were polite and were happy to deal with any questions. If my contact was not available other staff were supportive and were willing to assist if they could. If not they left messages, and I got a return call. We had problems with buyers down the line. This was explained to us and were kept well informed as it went on.

Hi, thank you for taking the time to leave us a review. We’re so pleased to hear you had a good experience and everything was straightforward for you. ^Maisy

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It was impossible to get hold of saima and she took a few days to reply or never did to certain queries. However we did speak regularly to other people on the team who had up to date information and were helpful in her unavailability. The app that is used is excellent and makes the steps really clear and easy to follow. When we pulled out of our purchase, there was no contact from anyone to make it clear we had finished the process and we were just removed access to the app

Hi Callum, Thank you for taking the time to leave us a review, we appreciate all feedback good and bad. I do apologise that the communication between you and your Conveyancer wasn't great, I will raise this with her Manager. We get a lot of positive feedback on our portal, eWay, so it's great to hear that you found it very useful too. ^Maisy

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