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Customer ratings

4.7 out of 5.0 based on 65 reviews

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MJP Conveyancing Ltd

Efficient and experienced service

Based in Norwich, MJP Conveyancing are an online firm of property solicitors, offering nationwide cover. Specialising in residential conveyancing, our expert knowledge can help guide you through the property process, whether you’re buying, selling, transferring equity or re-mortgaging your property.

We are all about innovation at MJP Conveyancing, which is why we make use of the most up-to-date technology to ensure we’re as efficient as possible. Whilst being forward thinking is important, we want to make sure we also offer a local, personable experience for our clients. We are passionate about transparency, communication and efficiency, which is why we are proud to offer clients access to our online tracking system. This allows you to follow your property progress at any time, and our property logbook stores all of your documents online for free, for as long as you need.

Though we are based in Norwich, our online system allows us to represent clients throughout England and Wales. Wherever you are, if you’re looking for an efficient, dedicated and experienced conveyancing solicitor, we can help.

We offer service that is:

  • Technology driven – 24/7 online access to your personal file
  • Transparent – Competitive, cost effective fixed fees
  • Client-focused – Live updates with same day responses

MJP won 'Conveyancing Firm of the Year in the Midlands' as well as 'Client Care Award' for 2018 at the Modern Conveyancing Law Awards.

 

MJP Conveyancing Ltd are property lawyers in Norwich

 

Customer Reviews

MJP Conveyancing Ltd

Average service quality  

Average value for money

4.7 out of 5.0 based on 65 reviews

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Very proffesional and kept informed

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Correspondence mostly done online and was fairly straight forward, would recommend using them

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The online system is fantastic. Takes a bit of getting used to, but far more convenient than phoning for responses. Responses were always prompt. Price was much lower than other quotes I received.

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Never having used an on-line conveyancing company before, I always used my solicitor face to face, I was a bit apprehensive. But once I understood their system it was fine and the feed back to any query was immediate, very good. However I did get rather shirty in my emails because the sale was dragging on, four months it took. I realized eventually that it was not the fault of MJP but the buyers firm. I would definitely use them again and also recommend them, which I have already done.

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Nice to have someone to talk to along the way

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Very good. Have already recommended them to my parents that are selling and a friend selling their house.

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No further comments

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This is not a joined up operation. Contract was posted by recorded delivery and also a copy was twice emailed but company denied all knowledge of receipt which led to delayed completion and extra expense. The appointed contact did not contact me despite several requests. The diary notes did not allow you to make comments. My overall impression is that they did not have requisite staff or the administration support to enable a profession service to be delivered.

It always disappoints me to receive communication in these terms. We work exceedingly hard and care passionately about maintaining a high client service level. I am pleased to say we rarely receive complaints and in the main the feedback we receive is very positive and leads to a substantial number of recommendations and repeat work. I have worked in the legal sector for over thirty years. I have recognized for some time now that despite working hard (often working out of normal working hours) that it is simply impossible to please each and every client that comes through the door. It boils down to perception and expectation and needless to say these vary from client to client. I have little control over how our service is perceived as clients have different standards and as for expectation we are of course all human and therefore this is a very difficult value to manage at times. Though by no means do I advance this as a defense, but in the hope it puts the complaint into some context, we are an extremely busy office and do receive a large amount of post each day. In fact we receive over 3,000 pages of post each day. Sometimes given the scale of the operation it can take a short while for post when received to be registered on our system. We continue to do our best to ensure that this time lapse is shortened but on this occasion it seems there was a short period of time when it was not possible to confirm receipt of the document set. We do apologize to the client. Although this delayed exchange of contracts ( by a day) it seems from the record that the desired completion date was not affected. The client was still able to complete on the chosen date. Our way of working is different to main stream conveyancers. We do explain this to clients at the outset. We operate as a team and although I have overall supervision during the conduct of the transaction is very much a team effort. In the main we receive favorable feedback but I do accept some clients find the lack of one point of contact confusing. As I say we do try and manage clients expectations when first instructed. It’s a shame this happened because overall it seems we did deliver a high level of service having provided the client during the course of the transaction with 106 updates and having spent over 7.5 hours working on the file. I do of course take the clients concern seriously and will of course discuss the feedback with my team. I also more than happy to discuss the client’s concern with her direct. - David (MJP)

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They were brilliant good value for money

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The online service was second to none. I was completely aware of what was going on and able to contribute to proceedings throughout.