4.6 out of 5.0 based on 24 reviews
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Mason Wright Associates
Average service quality
Average value for money
Value for money
Chris on 7 Aug 2017
Very happy with professional and detailed report received! Would certainly recommend!
Mayesy on 6 Aug 2017
Great service. Kept me updated throughout the process. Would use again if need to. Thanks
Jay on 31 Jul 2017
Professional and helpful service. Competitively priced.
Tony on 16 Jul 2017
excellent service. very detailed and easy to read report. entire process was smooth from start to finish would highly recommend
Richard on 13 Jul 2017
I had to threaten to cancel in order to get my survey done in a reasonable time scale, even then they took 12 days. The survey, when it arrived, was 51 pages of stating the obvious together with disclaimers and excuses for what they hadn't seen/couldn't take responsibility for and 2 pages of reasonable information.
All in all a complete waste of money and a disgrace to the RICS.
We feel disappointed that you weren’t entirely satisfied and therefore felt the need to leave this type of review however we wished you would directly addressed your concerns.
In view of the review we can see that you were unhappy with the timescales, ‘obvious comments’ and restricted inspections (caveats).
I would like to say in view of the timescales we are extremely busy this time of year and you would have been informed of the lead times from the outset of the instruction. Your specific appointment was delayed due to the vendor being away for access. Your survey was within are usual timescales and do not feel that your comments are entirely reflective of this area of service.
In view of the areas you state were obvious, we feel that you may have additional knowledge to usual users and all information which should be relevant, whether obvious or not, has to be reported upon. We feel just because it is obvious to one user it may not be to another and it does not mean it should not be in the report. Again on this basis we feel that your comment on this is not reflective of the level of service received nor your review.
The subject property was not ‘standard’ nor was it located (situated) on a normal plot therefore there were restrictions to the survey which meant we were unable to gain access or see, to which we must advise of this in the report and recommend you seek further advice. For example the front roof pitch could not be seen at ground level or other safe accessible areas, and as per our terms and conditions we do not inspect areas of such height from ladders. This could also be said for the decking area which concealed the front canopy roof covering which we were unable to lift at the time of inspection. In view of the services to the property, we are not gas sage engineers or qualified electricians and cannot comment on such, only providing a visual inspection. We feel this would be the same from any safe surveyor. Therefore again we feel that your comments on this are unjustified.
Overall we feel your review and 1 star rating was unjustified and not entirely reflective of the service, however we appreciate your constructive feedback and we endeavour to provide our a high level of service.
Steve on 5 Jul 2017
Detailed report was provided within five days of the survey.
Newhome123 on 5 Jun 2017
Great company, very quick communication.
Claire on 3 Jun 2017
Chloe was extremely helpful and I am pleased with the quality of the report given to us.
Lin on 23 May 2017
We were pleased with their very thorough report - the photographs were particularly helpful.
Kat on 28 Feb 2017
Squeezed me in at short notice, very good service. Report very thorough and competitively priced
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14B Chequer Street
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