reallymoving.com asks every customer to provide feedback on our quotes service, and on the firms we recommend.
We publish all reviews on either reallymoving.com, or our partner firms, unless the customer has explicitly asked us not to, if it is offensive, or if we have strong grounds to believe the feedback is not genuine. We only publish reviews of people who have used our services, and we confirm this through a feedback link sent to the customer's email address.
The reviews of our partner service providers are published separately, which you can access via these links:
Follow this link for more information on how our feedback works.
We aim to work with the best moving home services throughout the UK. The reviews you see below are real and can only be submitted via a secure link.
Rating
Matthew on 29 Sep 2024
At the beginning I had upload issues with Android, documents not uploading successfully and no reasons given. I managed to upload some documents. Then I was no longer able to so I started to upload documents with my MacBook. Then the left bar of tabs disappeared from both the android and Mac screens and I was unable to access the tabs or pages at all.
Hi there, thank you for leaving us your feedback It seems as though you re talking about the website of the partner you were quoted, as our site does not ask you to upload any documents We’re sorry that you had a bad experience with the surveyor you chose after being quoted from us. All the surveyors on our panel are RICS regulated , so that we have confidence in their operations, so we're sorry to here you had issues with the service. We appreciate your feedback on your experience with your chosen firm and will pass it on. We wish you all the best with the rest of your move. Thanks, the reallymoving team.
Anita homemover on 28 Sep 2024
Very good. I went ahead with one of your recommended surveyors who have been excellent so far. I was contacted very quickly by all of the surveyors and my survey was sorted very easily.
Hi, thank you for leaving us your feedback. We’re so glad you were able to find a good surveyor using our service and you had a positive experience with them. All the best with your move. Thanks, the reallymoving team.
Ben W on 26 Sep 2024
Terrible. I simply wanted a quote. I at no point knowingly consented to receive the volu of calls and emails from the quote providers. It was nothing short of harassment.
Hi, thank you for leaving your feedback on reallymoving. We’re sorry that you were unhappy with the contact you received from our partners. We do let you know on our form that your details will be passed on to the firms you were quoted when you registered for quotes (and nobody else). Many users do find it helpful to be contacted directly by our partners, but we understand that some people may find this overwhelming. We will pass your feedback on. Wishing you all the best with your move. Thanks, the reallymoving team.
K on 24 Sep 2024
They arrived 2 hours late(I know London traffic is horrible) and the 2 gentlemen were polite, friendly and efficient
Hi, thank you for leaving us your feedback. We’re so glad you were happy with the service provided by the firm you were quoted by us. All the best with your move. Thanks, the reallymoving team.
Natalie on 20 Sep 2024
I got 3 quotes of roughly the same price, however I hadn't heard of any of the companies so won't be choosing them. One of our local companies is Essex removals and I had to contact them direct for a quote.
Hi, thank you for leaving us your feedback We’re sorry that you weren’t satisfied with the service providers quoted from us. All our removals partners are insured and ombudsman regulated and are vetted before being brought onto our panel to ensure that they are trustworthy and reliable. So, we trust that any firms quoted to our customers will provide an efficient and cost effective service, even if they are new to the customer. We appreciate your feedback on this matter. Wishing you all the best with the rest of your move. Thanks, the reallymoving team.
Disappoint on 18 Sep 2024
I got a really quick response to my enquiry. I booked appointments with three of the five companies who gave guesstimates. I have since received two quotes which are in the region of twice the price quoted. This means I have wasted my time and theirs.
Hi, thank you for leaving your feedback on reallymoving. We’re sorry to hear you weren’t happy with the accuracy of the quotes provided. Whilst we try and make our quotations as accurate as possible, some matters can only be accurately quoted on a case-by-case basis after a direct conversation with the removals firm. It is therefore not always possible for our system to take into consideration all aspects of your requirements at the stage of quotation which can result in the slight inaccuracy of quotes. We are however checking in with our partners on a regular basis, to ensure that the fees represented on our site are as up to date as possible, especially when we receive this feedback. We will pass your feedback on. Wishing you all the best with your move. Thank you, the reallymoving team.
hilly on 18 Sep 2024
very easy to use and quotes within seconds
Hi, thanks for leaving us your feedback. We’re glad you found our quote form so easy to use and were happy with the speed at which you recieved your quotes. Wishing you all the best with your move. Thank you, the reallymoving team.
Santiago on 15 Sep 2024
Very prompt very competitive quotes
Hi, thank you for leaving us your feedback. We’re so happy you found us to be a prompt service and the quotes that you received were competitive. All the best with your move. Thanks, the reallymoving team.
Homebuyer123 on 12 Sep 2024
I thought the service was really handy, however when I looked at independent reviews of the surveyors listed I was not impressed. The Google and Trustpilot reviews were quite different to the glowing reviews on your website. I eventually found a great local surveyor independently.
Hi, thank you for leaving your feedback on reallymoving. We’re sorry to hear that you decided to get quotes elsewhere. All our surveyors are RICS regulated and are credit checked before being brought onto our panel to ensure that they are trustworthy and reliable. So, we trust that any surveyors quoted to our customers will provide an efficient and cost effective service. We will pass your feedback on. Wishing you all the best with your move. Thanks, the reallymoving team.
Mover and shaker on 11 Sep 2024
I got a cheaper quote direct with a local company.
Hi, thank you for leaving your feedback on reallymoving. We’re sorry to hear that you felt you could find better quotes elsewhere. We are consistently checking in with our partners to ensure that the fees represented on our site are as up to date and in line with the current market as possible. Many people do find that they can find competitive quotes using our forms. We will pass your feedback on. Wishing you all the best with your move. Thanks, the reallymoving team.
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