Privacy Policy

This policy (together with our Terms and Conditions) sets out the basis on which we will process any personal data that you provide to us. Please read it carefully.
 

Data Controller

For the purposes of the Data Protection Act 1998 (the Act) and the EU General Data Protection Regulation (“GDPR”), the data controller is Reallymoving.com Ltd of Eclipse Court, 14B Chequer Street, St Albans AL1 3YD.
 

Processing your data

Your personal data is processed in the following ways:

Quotes for services

Your personal data is provided to the service providers we quote on behalf of (up to a maximum of 5 companies, depending on the service). They will only use your data to contact you in respect of the quote you have asked for. We process your data under the ‘legitimate interest’ basis of GDPR to ensure our service, which is free to all users, is commercially viable.

If you haven’t viewed your quotes after 24 hours we will send you a reminder email to view your quotes.

This data comprises of your name, email address, telephone number and address.

Feedback on reallymoving and our partners

We will use your data to email you after you have registered for a quote to seek your feedback on reallymoving and subsequently on any partner you may have used. You may opt-out of receiving these emails at any time.

When you submit feedback on reallymoving, or one of our partners, we will invite you to consent to your feedback being shown on the website. You may withdraw that consent at any time.

Other services

When you register for quotes for a service we may invite you to opt-in to receive emails helping you get quotes for other services from reallymoving. We process this data using the “consent” basis of GDPR. Your personal details will only be used to send you notifications you have requested and for no other purpose. Your details are not shared with third-parties who may provide the service to reallymoving at this stage. If you respond to the emails we send inviting you to get quotes for other services we will explicitly inform you when other firms will be passed your details. You may opt-out of receiving these emails at any time.

Moving house checklist emails

You may opt-in to receive a series of emails over a number of weeks providing a checklist of things you need to do in the weeks before you move to a new house. We process this data using the “consent” basis of GDPR. We may occasionally send you other emails to help you with your move. You may opt-out of receiving these emails at any time.

 

If you contact us we may keep a record of that correspondence.

We automatically collect the following data about you when you visit our site:
 

• Browser user-agent information – this will reveal your browser (including version), operating system and may reveal your mobile device model information. This information is captured in our webserver logs and may be used for anonymised analysis of site usage.
• IP address – this information is captured in our webserver logs and is recorded when you request a quote or leave feedback. We may use this information for protection against fraudulent use of our services.

We can automatically detect your approximate location (latitude and longitude) if you opt-in to allow us to obtain your location through your browser geolocation information – we offer this facility on some of our web pages. You may revoke this permission at any time via your browser.

On occasion we may reach out to you to talk about how you found our service. Deciding to talk to us is completely up to you. Calls may be recorded and transcribed. This market research data may cover when and how you used the website, and more general information about your experience of the moving home process.
 

We use cookies. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work more efficiently as well as to provide information to the owners of the site. For more information, including information on how to prevent sites from using cookies, please see our separate Cookies page.

Reallymoving uses the Flashtalking platform for ad creation and delivery, device recognition and advertising campaign analysis, applying both cookie-based and cookieless technologies to identify and connect devices. Learn more about Flashtalking’s use of data and your choices in their consumer privacy statement. 
 

See Wikipedia for an explanation of retargeting. 

This website uses retargeting services (sometimes referred to as remarketing) to advertise on 3rd party websites (including Google and Facebook) to previous visitors to our site. Any data collected will be used in accordance with our own privacy policy and the 3rd parties’ privacy policies.

You can set preferences for how Google advertises to you using the Google Ad Personalization page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

 

Your data will usually be held in a destination inside the European Economic Area ("EEA"). The EEA consists of the 28 EU Member States plus Norway, Liechtenstein and Iceland. However, there may be times when the data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA").

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data are maintained securely and in accordance with this privacy policy and applicable data protection law.

 

We use information held about you in the following ways:
 

• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To allow you to participate in interactive features of our service, when you choose to do so.

We will hold your personal data for 1 year (unless there is an outstanding matter with you that is still unresolved).

If we have interviewed you about your experience of reallymoving and the moving home process, this information will be used to improve our service, and our understanding of the user journey.

 
 
 

We may disclose your personal information to third parties:
 

• If Reallymoving.com Ltd or its assets are acquired by a third party, in which case personal data held by Reallymoving.com Ltd about its customers will be transferred to the acquirer.
• If we are under a duty to disclose your personal data, for example to a Government agency, to comply with any legal obligation, or to enforce our Terms and Conditions or to protect the legitimate rights, property, or safety of us our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Our site may contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

You have the following rights in relation to the processing of your data:
 

1. The right at any time to withdraw your consent to our use of your data, but if you do so we may no longer be able to provide services to you;
2. The right to ask us not to process your personal data for marketing purposes;
3. The right to access the information we hold about you and to be provided with a copy. If you make more than one such request, we will be entitled to charge a reasonable fee for the second and subsequent requests;
4. If you consider that any of the information that we hold about you is inaccurate, you have the right to ask us to rectify that inaccuracy;
5. If you consider that the information that we hold about you is incomplete, you have the right to ask us to complete it;
6. The right to ask us to delete the information that we hold about you if, for example, you consider that this information is no longer necessary for the purpose for which we collected it. This is sometimes referred to as “the right to be forgotten”;
7. The right to ask us to suspend processing of your data if: (i) you consider that it is inaccurate; or (ii) its processing is unlawful but you do not wish us to delete it; or (iii) we no longer require the data but you need us to keep it for a legal claim; or (iv) you object to the processing and we are verifying whether we have a legitimate reason to continue processing it;
8. The right to be provided with a copy of the data that we hold about you in a commonly used electronic format. This is sometimes referred to as “data portability”.

If you wish to use any of these rights you can contact us on us by email at [email protected] or in writing to Eclipse Court, 14B Chequer Street, St Albans AL1 3YD.

You also have the right to bring any concerns about our processing of your personal data to the Information Commissioner’s Office (“ICO”). The ICO can be contacted by telephone 0303 123 1113.

 

Any changes we may make to our privacy policy in the future will be posted on this page.

 

“Partners” are defined as members of the reallymoving quoting panel.

We process your data under the ‘contract’ basis of GDPR.

We use information held about you in the following ways:

• To provide quotes and listings to our website users.
• To carry out our obligations arising from any contracts entered into between you and us.
• To notify you about changes to our service.
• To allow you to participate in interactive features of our service, when you choose to do so.

 

Where we store your data

Your data will usually be held in a destination inside the European Economic Area ("EEA"). The EEA consists of the 28 EU Member States plus Norway, Liechtenstein and Iceland. However, there may be times when the data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA").

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data are maintained securely and in accordance with this privacy policy and applicable data protection law.

 

Also known as “referral” partners.

We process your data under the ‘contract’ basis of GDPR.

We use information held about you in the following ways:
 

• To carry out our obligations arising from any contracts entered into between you and us.
• To notify you about changes to our service.
• To allow you to participate in interactive features of our service, when you choose to do so.

All business agreements, contract and other related documents will be retained for as per Section 5 of the Limitation Act 1980.

 

Where we store your data

Your data will usually be held in a destination inside the European Economic Area ("EEA"). The EEA consists of the 28 EU Member States plus Norway, Liechtenstein and Iceland. However, there may be times when the data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA").

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data are maintained securely and in accordance with this privacy policy and applicable data protection law.

This page was last updated on June 20th 2018