Privacy Policy

Reallymoving.com Ltd. is committed to protecting your privacy. This policy (together with our Terms and Conditions) sets out the basis on which we will use, process and store any personal data that you provide to us through the use of www.reallymoving.com. By continuing to use the website, you consent to the data practices described in this statement. Please read it carefully.  

Data Controller 

For the purposes of the Data Protection Act 1998 (the Act) and the EU General Data Protection Regulation (“GDPR”), the data controller is Reallymoving.com Ltd (Company no. 03836417) of Eclipse Court, 14B Chequer Street, St Albans AL1 3YD. Our VAT number is GB737660511. 

Processing your data 

Your personal data is processed in the following ways: 

Quotes for services 

Your personal data is provided to the service providers we quote on behalf of (up to a maximum of 5 companies, depending on the service). They will only use your data to contact you in respect of the quote you have asked for. We process your data under the ‘legitimate interest’ basis of GDPR to ensure our service, which is free to all users, is commercially viable. 
 
If you haven’t viewed your quotes after 24 hours, we will send you a reminder email to view them. 
 
This data comprises of your name, email address, telephone number and address. 

Feedback on reallymoving and our partners 

We will use your data to email you after you have registered for a quote to seek your feedback on reallymoving and subsequently on any partner you may have used. You may opt-out of receiving these emails at any time. 
 
When you submit feedback on reallymoving or one of our partners, we will invite you to consent to your feedback being shown on the website. You may withdraw that consent at any time. 

Other services 

When you register for quotes for a service, we may invite you to opt-in to receive emails helping you get quotes for other services from reallymoving. We process this data using the “consent” basis of GDPR. Your personal details will only be used to send you notifications you have requested and for no other purpose. Your details are not shared with third-parties who may provide the service to reallymoving. If you respond to the emails we send inviting you to get quotes for other services, we will explicitly inform you when other firms will be passed your details. You may opt-out of receiving these emails at any time.

Moving house checklist emails 

You may opt-in to receive a series of emails over a number of weeks providing a checklist of things you need to do in the weeks before you move to a new home and for services related to getting settled into your new property. We process this data using the “consent” basis of GDPR. You may opt-out of receiving these emails at any time. 

If you contact us, we may keep a record of that correspondence. 
 
We automatically collect the following data about you when you visit our site: 

• - Browser user-agent information: this will reveal your browser (including version), and operating system, and may show your mobile device model information. This information is captured in our webserver logs and may be used for anonymised analysis of site usage;
• - IP address – this information is captured in our webserver logs and is recorded when you request a quote or leave feedback. We may use this information for protection against fraudulent use of our services.

We can automatically detect your approximate location (latitude and longitude) if you opt-in to allow us to obtain your location through your browser geolocation information. We offer this facility on some of our web pages. You may revoke this permission at any time via your browser.

On occasion, we may reach out to you to talk about how you found our service. Deciding to talk to us is completely up to you. Calls may be recorded and transcribed. This market research data may cover when and how you used the website, and more general information about your experience of the moving home process.

We use cookies.  A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or your mobile device when you visit our website. 

Cookies are useful because they help us to enable you to have a better website experience. They allow us to recognise your device (e.g. your laptop or mobile device) so that we can tailor your experience of our website. You can find out more about cookies here.  

This website uses retargeting services (sometimes referred to as remarketing). We may share your information with advertising partners (e.g. Google & Bing) to help us identify and market to new customers, or to serve you ads we think might be relevant to you. We will always consider your rights and freedoms before we do this and assess the balance between our interests and yours. 

Your data will usually be held in a destination inside the European Economic Area ("EEA") and a copy of the data is also held on servers in the UK for backup/failover purposes. (The EEA consists of the EU Member States plus Norway, Liechtenstein and Iceland.) However, there may be times when the data we collect from you may be transferred to, and stored at, a destination outside the EEA/UK.  If we do transfer your information outside of these territories, we will take steps to ensure that it is protected to the same levels that apply in the EEA/UK. We use the European Union model clauses for the transfer of personal data.  
 
By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data are maintained securely and in accordance with this privacy policy and applicable data protection law. 

We use information held about you in the following ways: 

• - To ensure that content from our site is presented in the most effective manner for you and for your computer;
• - To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
• - To allow you to participate in interactive features of our service when you choose to do so. 

If we have interviewed you about your experience of reallymoving and the moving home process, this information will be used to improve our service and our understanding of the user journey. 

We may disclose your personal information to third parties:

• - If Reallymoving.com Ltd or its assets are acquired by a third party, in which case personal data held by Reallymoving.com Ltd about its customers will be transferred to the acquirer;
• - If we are under a duty to disclose your personal data, for example to a Government agency, to comply with any legal obligation, or to enforce our Terms and Conditions or to protect the legitimate rights, property, or safety of us our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Our site may contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

You have the following rights in relation to the processing of your data: 
  

1. The right at any time to withdraw your consent to our use of your data, but if you do so we may no longer be able to provide services to you; 
2. The right to ask us not to process your personal data for marketing purposes; 
3. The right to access the information we hold about you and to be provided with a copy. If you make more than one such request, we will be entitled to charge a reasonable fee for the second and subsequent requests; 
4. If you consider that any of the information that we hold about you is inaccurate, you have the right to ask us to rectify that inaccuracy; 
5. If you consider that the information that we hold about you is incomplete, you have the right to ask us to complete it; 
6. The right to ask us to delete the information that we hold about you if, for example, you consider that this information is no longer necessary for the purpose for which we collected it. This is sometimes referred to as “the right to be forgotten”; 
7. The right to ask us to suspend the processing of your data if: (i) you consider that it is inaccurate; or (ii) its processing is unlawful but you do not wish us to delete it; or (iii) we no longer require the data but you need us to keep it for a legal claim; or (iv) you object to the processing and we are verifying whether we have a legitimate reason to continue processing it; 
8. The right to be provided with a copy of the data that we hold about you in a commonly used electronic format. This is sometimes referred to as “data portability”. 

If you wish to use any of these rights you can contact us on us by email at privacy@reallymoving.com, or in writing to Eclipse Court, 14B Chequer Street, St Albans AL1 3YD. 
 
You also have the right to bring any concerns about our processing of your personal data to the Information Commissioner’s Office (“ICO”). The ICO can be contacted by telephone 0303 123 1113. 

Any changes we may make to our privacy policy in the future will be posted on this page.

“Partners” are defined as members of the reallymoving quoting panel. 
 
We process your data under the ‘contract’ basis of GDPR. 
 
We use information held about you in the following ways: 

• - To provide quotes and listings to our website users;
• - To carry out our obligations arising from any contracts entered into between you and us;
• - To notify you about changes to our service;
• - To allow you to participate in interactive features of our service when you choose to do so.

Where we store your data 

Your data will usually be held in a destination inside the European Economic Area ("EEA") and a copy of the data is also held on servers in the UK for backup/failover purposes. (The EEA consists of the EU Member States plus Norway, Liechtenstein and Iceland.) However, there may be times when the data we collect from you may be transferred to, and stored at, a destination outside the EEA/UK.  If we do transfer your information outside of these territories, we will take steps to ensure that it is protected to the same levels that apply in the EEA/UK. We use the European Union model clauses for transfer of personal data.  

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data are maintained securely and in accordance with this privacy policy and applicable data protection law.  

Also known as “referral” partners. 
 
We process your data under the ‘contract’ basis of GDPR. 
 
We use information held about you in the following ways: 

• - To carry out our obligations arising from any contracts entered into between you and us;
• - To notify you about changes to our service;
• - To allow you to participate in interactive features of our service, when you choose to do so. 

All business agreements, contracts and other related documents will be retained for as per Section 5 of the Limitation Act 1980. 

Where we store your data 

Your data will usually be held in a destination inside the European Economic Area ("EEA") and a copy of the data is also held on servers in the UK for backup/failover purposes. (The EEA consists of the EU Member States plus Norway, Liechtenstein and Iceland.) However, there may be times when the data we collect from you may be transferred to, and stored at, a destination outside the EEA/UK.  If we do transfer your information outside of these territories, we will take steps to ensure that it is protected to the same levels that apply in the EEA/UK. We use the European Union model clauses for the transfer of personal data.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data are maintained securely and in accordance with this privacy policy and applicable data protection law. 

This page was last reviewed and updated on 15th July 2024