Terms and Conditions

These terms and conditions tell you the terms by which you may make use of the www.reallymoving.com website, whether as a guest or a registered user.  
 
Please read these terms and conditions carefully before you start to use the site, as these will apply to your use of the site. Use of the site includes accessing, browsing, or registering to use the site. 
 
By using the site, you confirm that you accept these terms and conditions and that you agree to comply with them. 
 
If you do not agree to these terms and conditions, you must not use the site. 
 
These terms and conditions, together with the reallymoving Privacy Policy,  set out the terms by which we process any personal data we collect from you, or that you provide to us. By using the site, you consent to such processing, and you warrant that all data provided by you is accurate. 

www.reallymoving.com is a site operated by Reallymoving.com Ltd ("We"). We are registered in England and Wales under company number 3836417 and have our registered office and trading address at Eclipse Court, 14B Chequer Street, St Albans AL1 3YD.  Our VAT number is 737 6605 11. 

We may revise these terms and conditions at any time by amending this page.  Please check this page from time to time to take notice of any changes we made, as they are binding to you. 

We may update our website and change its content at any time. 

Our site is made available to consumers free of charge. 
 
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.  

Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. 
 
You are responsible for making all arrangements necessary for you to have access to our site.  
 
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and conditions and other applicable terms and conditions, and that they comply with them.  

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. 
 
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms and conditions. 
 
If you know, or suspect that anyone other than you knows,  your user identification code or password, you must notify us at [email protected] as soon as possible. 

Any logos, trade marks, service marks, domain names, and related intellectual property rights of the partners within our network that may be displayed on our website belong to those partners and are not to be reproduced without their prior written consent. 

 
Excluding the above, we are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.   
 
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 
 
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. 
 
You must not use any part of the content on our site for commercial purposes without obtaining a permission  
 
If you print off, copy or download any part of our site in breach of these terms and conditions, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. 

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. 
 
Although we make reasonable efforts to regularly update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. 

Nothing in these terms and conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. 
 
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. 
 
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: 

• use of, or inability to use, our site; 
• use of or reliance on any content displayed on our site; or 
• use of the services or goods of any advertiser on our site. 

If you are a business user, please note that in particular, we will not be liable for: 

• loss of profits, sales, business, or revenue; 
• business interruption;  
• loss of anticipated savings; 
• loss of business opportunity, goodwill or reputation; or 
• any indirect or consequential loss or damage. 

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 
 
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. 
 
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. 

Reallymoving.com Ltd has no contractual involvement and will not be liable in contract or otherwise for the products and services provided to you by these organisations. 
 
Please note that although these organisations have attempted to ensure that any quotes provided are as accurate as possible based on the information you have provided, they are not binding in any way. Our partners can contact you directly to discuss the quotes provided.

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy. 
 
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. 
 
Any content you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose. 
 
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. 
 
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site. 

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy
 
The views expressed by other users on our site do not represent our views or values. 

Although your personal details will always be kept confidential, if you opt to allow us to publish any feedback that you provide (reviews of reallymoving.com or any members of our network of service providers), then you agree that we can use that feedback together with any alias you provide on either reallymoving.com, or on other websites or printed publications. 

We do not guarantee that our site will be secure or free from bugs or viruses. 
 
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. 
 
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. 

You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. 
 
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 
 
You must not establish a link to our site in any website that is not owned by you. 
 
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page unless we have given permission. 
 
We reserve the right to withdraw linking permission to our site without notice. 
 
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.  
 
If you wish to make any use of content on our site other than that set out above, please contact [email protected]. 

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only and it does not necessarily mean we endorse the content or services found via these links. Linked sites are not under the control of reallymoving.com therefore, we accept no responsibility for any advice or content found through these links   

We have a number of services on our site provided by other companies. These are either branded ‘reallymoving’, or co-branded with the other company and are as follows:

• Compare Estate Agent fees – this is provided by netanagent.com and is subject to their Privacy Policy and Terms. 
• Compare energy prices – this is provided by the energyshop and is subject to their Privacy Policy and Terms and Conditions. 
• Arrange a mortgage – this is provided by the Mortgage Advice Bureau and is subject to their Privacy Policy. 

Other Third Parties services are accessed by direct links to their website, and each have their own privacy policy and terms. Examples are self storage and packing box services. 

These terms and conditions contain the entire terms governing the relationship between us. No variation of these terms and conditions shall be valid unless it is in writing and signed on behalf of each party. 
 
Failure to exercise, or any delay in exercising, any right or remedy provided under these terms and conditions or by law shall not constitute a waiver of that (or any other) right or remedy, nor shall it preclude or restrict any further exercise of that (or any other) right or remedy. 
 
A person who is not a party to these terms and conditions shall not have any rights under or in connection with them. 

Please note that these terms and conditions are governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction to decide a dispute involving these terms and conditions. 

Any solicitor or licensed conveyancer to whom we may refer you is an independent professional from whom you will receive impartial and confidential advice. You are free to choose another solicitor or licensed conveyancer. 

The Solicitors Regulation Authority (SRA) is the independent regulatory body of the Law Society of England and Wales. It permits solicitors to make agreements with their introducing sources for referral work. Such agreements must comply with the SRA Standards and Regulations which contains strict rules to safeguard your interests as the customer. Reallymoving.com Ltd and the panel solicitors have entered into a formal referral agreement under Sections 5.1- 5.3: Referrals, introductions and separate businesses. Reallymoving.com will charge each quoting solicitor a fee of up to £14.75 +VAT for quoting on their behalf.

Partners on reallymoving.com who are regulated by the  Council for Licensed Conveyancers, have signed an agreement with us confirming compliance with the CLC's Guidance Note 6 Disclosure of Profits and Advantages.

Our Solicitor partners practising in Scotland are required to comply with the Law Society of Scotland Practice Rules 2011.

By entering this draw, you agree to the following Terms and Conditions: 

• The prize draw is free to enter and is only open to residents of the UK over the age of 18 (Reallymoving.com Ltd. employees are excluded from the draw). 
• Your personal data will be used for the purposes of administering the draw.
• The draw will be held 4 times a year for entries received in the following quarters:
  • January to March inclusive
  • April to June inclusive
  • July to September inclusive
  • October to December inclusive
• The draw to find the winner will be held within 7 days after the end of each quarterly time period. 
• The winner will be chosen at random from all eligible entries and will be notified by email within 7 days of the draw taking place. 
• The prize is a £100 Amazon or Love2Shop voucher, which will be sent via email. 
• The prize is non-transferable and no prize or cash alternative will be offered. 
• If there is no email response from the chosen winner within 30 days, they will lose their right to the prize and Reallymoving.com Ltd. will choose a new winner. 
• The winner’s initials and the date the draw took place may be posted on our website. 
• Reallymoving.com Ltd. reserves the right to cancel the prize draw, or amend these Terms and Conditions at any time. 

All personal information will be used in accordance with our Privacy Policy. 

If you have any queries regarding any of the above terms and conditions, please contact us on 01727 238010 or email [email protected] 

Reallymoving.com Ltd, Eclipse Court, 14B Chequer Street, St Albans AL1 3YD. 

This Acceptable Use Policy (AUP) sets out the terms between you and us under which you may access the Reallymoving.com website (our site). This AUP applies to all users of, and visitors to, our site. 

Your use of our site means that you accept, and agree to abide by, all the policies in this AUP, which supplement our Terms and Conditions of website use. 

Reallymoving.com is a site operated by reallymoving.com Ltd (we or us).  We are registered in England and Wales under company number 3836417 and we have our registered office at our main trading address: Eclipse Court, 14B Chequer Street, St Albans AL1 3YD. Our VAT number is 737 6605 11. 

You may use our site only for lawful purposes. 

You may not use our site: 

• In any way that breaches any applicable local, national or international law or regulation; 
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; 
• For the purpose of harming or attempting to harm minors in any way; 
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards; 
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); 
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. 

You also agree: 

• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our Terms of website use; 
• Not to access without authority, interfere with, damage or disrupt: 
• any part of our site; 
• any equipment or network on which our site is stored; 
• any software used in the provision of our site; or 
• any equipment or network or software owned or used by any third party. 

We may from time to time provide interactive services on our site, including, without limitation: 

• Chat rooms;
• Bulletin boards;
• Partner Feedback / Reviews;
• Q & As.

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). 
 
We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks.

However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. 

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them. 
 
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise. 

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it. 

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole. 
 

Contributions must: 

• Be accurate (where they state facts); 
• Be genuinely held (where they state opinions); 
• Comply with applicable law in the UK and in any country from which they are posted. 

Contributions must not: 

• Contain any material which is defamatory of any person; 
• Contain any material which is obscene, offensive, hateful or inflammatory; 
• Promote sexually explicit material; 
• Promote violence; 
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; 
• Infringe any copyright, database right or trade mark of any other person; 
• Be likely to deceive any person; 
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence; 
• Promote any illegal activity; 
• Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety; 
• Be likely to harass, upset, embarrass, alarm or annoy any other person; 
• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person; 
• Give the impression that they emanate from us, if this is not the case; 
• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse. 

We will determine, in our discretion, whether there has been a breach of this AUP through your use of our site.  When a breach of this AUP has occurred, we may take such action as we deem appropriate.  
 
Failure to comply with this AUP constitutes a material breach of the terms of our Terms and Conditions upon which you are permitted to use our site, and may result in our taking all or any of the following actions: 

• Immediate, temporary or permanent withdrawal of your right to use our site; 
• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site; 
• Issue of a warning to you; 
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; 
• Further legal action against you; 
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary; 
• We exclude liability for actions taken in response to breaches of this AUP.  The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate. 

We may revise this AUP at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this AUP may also be superseded by provisions or notices published elsewhere on our site. 

If you have a complaint about reallymoving.com where you have suffered - or may suffer - financial loss, anguish or inconvenience, please contact us by writing or by calling.  

Email: [email protected]  
 
Write: Chief Executive Officer, Reallymoving.com Ltd, Eclipse Court, 14b Chequer Street, St Albans AL1 3YD 
 
Call:  01727 238010 
 
We aim to resolve any complaint you have about the service we have given you as quickly as possible.  
 
If you have made the complaint over the phone or in a meeting, we will set out our understanding of the situation to ensure we have fully understood your situation.  Our assessment of the complaint will be based upon a reasonable and adequate examination of the evidence. We will contact you in writing to explain our findings.  If your complaint is endorsed will promptly offer remedial action or redress.  
 
Once we have received your complaint will write to you within 7 days to explain how your complaint will be investigated.  The investigation should be no more than 28 days after we receive your complaint. 
 
If you are dissatisfied with any aspect of our handling of your complaint, you will be given the opportunity to request a review by an alternative senior manager within our company. You will be told about the conclusion of this review within 28 days of the second review. The process for this request will be set out within your full response to your complaint.  

This page was last reviewed and updated on 15th July 2024