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Terms and Conditions

These terms and conditions tell you the terms on which you may make use of the Reallymoving.com website (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms and conditions carefully before you start to use our site, as these will apply to your use of our site.

By using our site, you confirm that you accept these terms and conditions and that you agree to comply with them.

If you do not agree to these terms and conditions, you must not use our site.

These terms and conditions also include our Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Click here for our Acceptable Use Policy

Click here for our Complaints Procedure

Information about us

www.reallymoving.com is a site operated by reallymoving.com Ltd ("We").  We are registered in England and Wales under company number 3836417 and have our registered office and trading address at Eclipse Court, 14B Chequer Street, St Albans AL1 3YD.  Our VAT number is 737 6605 11.

Changes to these terms

We may revise these terms and conditions at any time by amending this page.  Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site. 

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and conditions and other applicable terms and conditions, and that they comply with them. 

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms and conditions.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms and conditions, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms and conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site;

  • use of or reliance on any content displayed on our site; or

  • use of the services or goods of any advertiser on our site.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;

  • business interruption; 

  • loss of anticipated savings;

  • loss of business opportunity, goodwill or reputation; or

  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Reallymoving.com Ltd assumes no responsibility or liability for any of the products or services provided by organisations listed on this website.  Should you decide to appoint any of these organisations to work for you, the contract will be directly between you and the organisation on their terms and conditions.  Reallymoving.com Ltd has no contractual involvement, and will not be liable in contract or otherwise for the products and services provided to you by these organisations.

Please note that although these organisations have attempted to ensure that any quotes provided are as accurate as possible based on the information you have provided, they are not binding in any way. Our partners may contact you directly to discuss the quotes provided.

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

The views expressed by other users on our site do not represent our views or values.

User provided feedback


Although your personal details will always be kept confidential, if you opt to allow us to publish any feedback that you provide (reviews of reallymoving.com or any members of our network of service providers), then you agree that we can use that feedback together with any alias you provide on either reallymoving.com, or on other websites or printed publications


We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to make any use of content on our site other than that set out above, please contact [email protected].

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. 

We have no control over the contents of those sites or resources.

General Terms

These terms and conditions contain the entire terms governing the relationship between us. No variation of these terms and conditions shall be valid unless it is in writing and signed on behalf of each of us.

Failure to exercise, or any delay in exercising, any right or remedy provided under these terms and conditions or by law shall not constitute a waiver of that (or any other) right or remedy, nor shall it preclude or restrict any further exercise of that (or any other) right or remedy.

A person who is not a party to these terms and conditions shall not have any rights under or in connection with them.

Applicable law

Please note that these terms and conditions are governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction to decide a dispute involving these terms and conditions.

Terms and conditions for reallymoving.com instant conveyancing quotes

We comply with the SRA Standards and Regulations – Sections 5.1- 5.3: Referrals, introductions and separate businesses - https://www.sra.org.uk/solicitors/standards-regulations/code-conduct-solicitors/. Any solicitor to whom we may refer you is an independent professional from whom you will receive impartial and confidential advice. You are free to choose another solicitor.

The Solicitors Regulation Authority (the independent regulatory body of the Law Society of England and Wales.) permits solicitors to make agreements with their introducing sources for referral work. Such agreements must comply with the SRA Standards and Regulations which contains strict rules to safeguard your interests as the customer. Reallymoving.com Ltd and the panel solicitors have entered into a formal referral agreement under Sections 5.1- 5.3: Referrals, introductions and separate businesses. Reallymoving.com will charge each quoting solicitor a fee of up to £14.75+VAT for quoting on their behalf. The fees quoted do not include disbursements or outlays such as local or environmental searches, telegraphic transfer fees or stamp duty as these are quoted separately (except in Northern Ireland where only fees are quoted).

Partners on reallymoving.com who are regulated by the Council for Licensed Conveyancers, have signed an agreement with us confirming compliance with the CLC's Guidance Note 6 Disclosure of Profits and Advantages, Issue 2, (March 2009).

Partner Review Feedback - Prize Draw Terms and Conditions

By entering this draw, you agree to the following Terms and Conditions:

  • The prize draw is free to enter and is only open to residents of the UK over the age of 18 (Reallymoving.com Ltd. employees are excluded from the draw).
  • Your personal data will be used for the purposes of administering the draw.
  • The draw will be held 4 times a year for entries received in the following quarters:
    • January to March inclusive
    • April to June inclusive
    • July to September inclusive
    • October to December inclusive
  • The draw to find the winner will be held within 7 days after the end of each quarterly time period.
  • The winner will be chosen at random from all eligible entries and will be notified by email within 7 days of the draw taking place.
  • The prize is a £100 Amazon or Love2Shop voucher, which will be sent via email.
  • The prize is non-transferable and no prize or cash alternative will be offered.
  • If there is no email response from the chosen winner within 30 days, they will lose their right to the prize and Reallymoving.com Ltd. will choose a new winner.
  • The winner’s initials and the date the draw took place may be posted on our website.
  • Reallymoving.com Ltd. reserves the right to cancel the prize draw, or amend these Terms and Conditions at any time.

All personal information will be used in accordance with our Privacy Policy.

If you have any queries regarding any of the above terms and conditions please contact us on 01727 238010 or email [email protected]

Reallymoving.com Ltd, Eclipse Court, 14B Chequer Street, St Albans AL1 3YD.

This page was last reviewed and updated on 24th April 2024.