LPL a division of Read Roper & Read Solicitors

Really happy with the company. They have a portal that's easy to use

Easy to contact. Fairly prompt responses.

From start to finish, LPL were clear and precise. Questions were asked in the beginning before we were allocated a conveyancer. Our contact, Charleigh Fielding has been 100% contactable, reactive and proactive, cannot fault her service at all! We can highly recommend this company and should the need arise, we will use them again.

Very efficient and professionals

All good so far.. Good comms

No

Great company and Gini Katirai was fantastic

Their web platform crashed continually. The case manager helped us with trying to reset our account twice but eventually I decided on a different company as their web platform just kept on crashing and was therefore unreliable.

Quick response

The reality of the service you receive is nowhere near up to scratch with their pretty snappy PR. Weekly updates? Nope. You have to constantly chase them up to make sure they're working on the case. Not only do you decode their cryptic and boilerplate pdfs, you have to ensure they are actually doing what you think they are! It took us over 3 months to complete on a property with no chain. At one point we spent 3 weeks calling to check what was holding up the process - answer being "the other side no replying to enquiries". I chased up the other side through the EA and eventually through the vendor. Turns out LPL had received the enquiries over a week earlier and (i hope perhaps?) didn't realise? At least on most occasions i got through to someone at LPL. Didn't usually make a difference to whatever issue i had at hand but i guess that's something. Thing is, if i paid for the cheapest solicitor I wouldn't feel so bad. I just feel incredibly misled with all the marketing and awards and the thing is, once they have you stuck in the process, you're trapped and they're getting paid no matter what. I deliberately paid extra to avoid this kind of nonsense. Perhaps all solicitors are the same? Don't believe the PR, roll the dice somewhere else and hope for better days.