Founded: 2006 Joined reallymoving.com: 2010

Customer ratings

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Comfort Moves Ltd

Comfort Moves is a Chippenham based removals company specialising in home and commercial moves for residential and business customers, performing moves across Wiltshire, the UK and most of Europe. We provide a full range of professional home removal services at an affordable price with no hidden extra fees. We can also provide secure storage for both long and short terms.

Our Comfort Moves staff are highly experienced and professionally trained, providing all of our customers with assistance and advice in a courteous and friendly manner. We understand how important it is to handle a customer’s belongings with care so we apply meticulous standards to our staff training, but to give you total peace of mind all accidental breakages are covered through our comprehensive insurance.

Much of our business is recommended from our many previous happy customers to friends and family, so our focus on customer care is second to none and our staff take pride in delivering excellent service and handling all of your possessions with care, from initial collection to delivery at the final destination.

Whether you’re moving from a one bedroom flat or a six bedroom house, locally or long distance, we offer a range of flexible services and schedules to help make your move as stress-free and simple as possible. We also offer a Man and Van service for smaller local moves.

We are also able to move pianos and antiques and we have all the correct equipment, training and experience to perform such moves successfully.

Should it be required, we can provide a professional packing and unpacking service to save you time, from single items to fragile items to full house contents. We can also dissemble larger items and reassemble them at your destination. Your belongings will be handled carefully and suitable protective packaging material will be used for each item – we can bring wardrobe cartons for your clothes so you don’t have to worry about packing them.

We also have a large, secure storage warehouse should this be something that you require.

 

Customer feedback

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Comfort Moves Ltd summary

Average service quality:
4.7 out of 5 (23 reviews)
Average value for money:
4.7 out of 5 (23 reviews)
Average rating: 4.7 out of 5 based on 23 reviews
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Average rating:
4.0 out of 5

Good service. On time and helpful

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5.0 out of 5

The Team were very clean tidy and polite, They were always on time and nothing was to much for them.
A big thank you to them all for making our move to Cornwall with 3 cats less stressful than expected.

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5.0 out of 5

No further comments

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5.0 out of 5

The service was excellent - Agnes was really helpful in the run-up to the move and over the 2 days of the move the guys were fantastic - good humoured, considerate and hard-working. We were really pleased and grateful to Comfort Moves.

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5.0 out of 5

Efficient, did exactly what they promised, friendly - nothing too much trouble. Highly recommended.

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5.0 out of 5

Great service and fast response

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5.0 out of 5

This company were efficient, reassuring and very fast. I could not believe just how they managed to move everything so quickly and nothing was damaged. Very impressed.

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4.0 out of 5

Really friendly and hard working. They dismantled and assembled our furniture carefully and our possessions arrived without any breakages.

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5.0 out of 5

They were very good. Efficient, fast and friendly.

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5.0 out of 5

Very good, accurate, courteous service. Careful & clean on a wet day.

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Average rating:
2.5 out of 5

an item went missing, and they just said no way could they have lost it, well it's only an 8 min drive, and it didn't make it here???

Company response: We are really sorry to hear that your compass still remain missing. Usually when something like this happen, people find missing item, after their unpacked.
The reason why we know for sure that the compass was not on our van is the fact that we have standard procedure, which we follow every time. We are
checking our vehicles before leaving to make sure, that nothing was left on them. For your request, we have checked it again and we spoke with the workers, and the outcome was, that the workers did not even remember your compass, and it was not found on the van. With your removal, we have transport just a part of your belongings, the rest of your belongings was transported by you. When we providing good standard service, and when the client is happy with the service it is really important that the client, check everything,before leaving feedback like that. This review, could destroy our reputation, on which we have worked hard for the past few years and we continue to work on.

With regards to the price, which, was also as we can see, not competitive in your opinion. Our other clients, do not complain about the prices, if fact some of them, think that we should rise the prices a bit, as in compare to different removal companies, our prices are cheap. We are sorry to hear that you have a different opinion about that.

Please try to look for this compass, as we are 100% sure, that compass was not left on our van, and we can guarantee, that it could not be taken by any of our workers,because these people work for us from the very beginning, when the Company showed on the market and they are trustful people.

Your move took 3 hours, and sometimes we have moves, which require 2 days work and we have never in a few years time did not have problem like that, if something was missing it was find by the customer, after, he or she unpack everything. We still hope that you compass will be found. We wish you all the best.

Kind regards,

Comfort Moves

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Average rating:
5.0 out of 5

Great customer service and a hardworking attitude

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5.0 out of 5

I would definitely recommend Comfort Moves. They were extremely polite and helpful, arrived on time, were very careful with all our belongings and made sure everything was positioned exactly where we wanted it. They worked quickly but carefully and we were very impressed with them. Very good rates too. If we move again we will use them without hesitation.

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Average rating:
5.0 out of 5

The guys were friendly, professional and took so much of the hassle out of the process of moving

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Average rating:
4.5 out of 5

We was very happy with the service that Mark and his team provided. They were very professional and helpful. We would certainly highly recommend Comfort Moves.

Thank you so much for all your help.

Louise & Shaun

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Average rating:
5.0 out of 5

Comfort move were excellent and made the move less stressful

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Average rating:
5.0 out of 5

They are fabulous, efficient and thoughtful. Mistakes were minor and immediately rectified (ie not there but there - and by mistakes I mean my communication unclear) Really appreciated their work ethic.

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Average rating:
5.0 out of 5

Moving date turned out to be different from that I was quoted for, but the company were still able to accomodate me. They did everything they promised,worked to a deadline,were cheerful and very helpful.Nothing was too much trouble. I would happily recommend them to anyone,and if I was to consider moving again ,they would be my first choice.Reallymoving was extremely helpful to me as I haven't moved for many years,and didn't know where to start,however,everything sorted with no trouble by e-mail.Thankyou.

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Average rating:
4.5 out of 5

Excellent team, very efficient, clean and tidy. Polite with a very positive attitude. Nothing was too much for them.

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5.0 out of 5

Would recommend further.

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