4.9 out of 5.0 based on 24 reviews
Instant quotes from up to 5 local removal firms
H Smith and Son Removals Limited
Average service quality
Average value for money
Value for money
Hayley on 2 Dec 2015
Paul, Alan & Denis were fantastic. They arrived promptly, took great care of our belongings and made the whole process as stress free as they could for us. They were really competitively priced and gave us a first class service and were so quick! Moving is one of the most stressful things you can do, so if we ever decided to move again, I'd definitely use Relocate London - Thanks lads you were great!
Paul K on 9 Nov 2015
Very professional and friendly service from start to finish, no hidden charges or other unpleasant surprises. Alan was very helpful, both in his preliminary visit and on the day of the move, as was the rest of his team. Will definitely be using them if we move again anytime soon!
Jules on 7 Oct 2015
Arrived bang on time and got packing straight away. Really took the stress out of a potentially stressful day. Would definitely recommend them.
maureen on 31 Aug 2015
Paul & his crew were helpful, efficient, polite & professional all the way on a difficult journey, the weather was horrendous, thunder & lightning but also very hot, but there wasn't a moan from anyone. Well done Paul & all, I would highly recommend your company to anyone. Many thanks. Maureen & family.
Tea on 14 Aug 2015
They were helpful, placed all furniture in appropriate rooms and assembled beds and wardrobes.
alias on 12 Aug 2015
All the workers worked very hard but the overseer was particularly grumpy and unhelpful and unwilling to adjust his plans to accommodate unexpected circumstances on the day. This made an already stressful exercise much more stressful.
The customer postponed his removal booking with us several times and each time we did all we could to assist this client. We all then agreed on a new move date on a Monday and a Tuesday as we needed 2 x days because the job was 2800 cubic feet with a full packing service.
Yet again, at the last moment the customer asked if we could postpone the removal and carry it out during Tuesday and Wednesday as her carpet fitter and builders had let her down.
Yet again we changed all of our schedules and work load to assist this client.
We then agreed that we would use 1 x truck and load and deliver the larger effects directly to the new house as we would have full unrestricted access ! Meanwhile our packing team would carry out the full packing service.
On the first move day (Tuesday) myself and my crew loaded our vehicle with larger items of furniture and got ready to travel to the new house.
I was only then instructed by the customer that we could not get access to the new property as there were no carpets fitted and the house was full of builders.
I tried to explain to the client that we needed to unload the vehicle as previously agreed due to the size of the job and the large amount of works that needed to be completed.
The customer was very aggressive towards me and said that I was not helping with the situation.
I am sorry, but it is not the fault of Relocate London if she has been let down by her carpet fitters and builders.
When we arrived at the new house it was a total building site.
No carpets were fitted anywhere in the house.
There was building materials everywhere in the house.
There was bare electrical wires sticking out of the walls.
We had to wait for the first carpet to be fitted in the lounge and our own crew removed all of the building materials etc. to allow access to the property.
Due to a massive Health and Safety issue, I made the decision that we would not be able to deliver any more effects to the house that day due to the reasons stated above.
We then left the new house and went back to the old house to fully load our vehicle which we now had to leave loaded overnight at no extra charge to the client.
We then carried on the second day and managed to get all of the effects delivered.
During the 2 x days that myself and my crew were on site, the customer did not even offer us a drink or a cup of tea etc, whilst eating rolls and drinking tea in front of us.
The customer was very stressed out due to the fact that all of her builders and carpet fitters had let her down big time.
I was not grumpy, I was just trying to explain that we needed to move and unload the effects as agreed to complete the works.
Ian Smith - Partner - Relocate London (UK) Limited
Iain and Bex on 9 Aug 2015
Alan and his team were fantastic they packed and loaded our two bedroom house and garden in just over half a day and we were unloaded in a morning. They put everything where I wanted it and nothing was too much trouble. A stress free move!
LHulls on 4 Aug 2015
From start to finish Relocate London were fantastic! They were fast and efficient whilst always taking care of our possessions; very polite and friendly too. Nothing was too much trouble! Would highly recommend them.
Longlane on 22 Jul 2015
They were brilliant throughout the day. Very careful with our belongings and out them out the new house exactly where we wanted them without having to be told.
Very friendly and got on with the job.
Would highly recommend
Mant on 29 May 2015
Superb quality professional family run company. Would highly recommend them.
Get removals quotes
14B Chequer Street
Get quotes for:
Cookies for this website are disabled. Press OK to active them.
We have placed cookies on your device to help make this website better.
You can use this tool to change your cookie settings. Otherwise, we’ll assume you’re OK to continue.
Some of the cookies we use are essential for the site to work.
We also use some non-essential cookies to collect information for making reports and to help us improve the site.
To control third party cookies, you can also adjust your browser settings.
Cookies for this website are disabled. Press the below button to active them.