4.6 out of 5.0 based on 11 reviews
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Steadfast Removals Ltd
Average service quality
Average value for money
Value for money
Someone on 28 May 2021
The service was good, the workers are fast and reliable
RT on 19 Mar 2021
Haamid and his team were excellent - they worked tirelessly and were friendly and efficient. We would definitely recommend them
Graham on 19 Jan 2021
We have moved 3 times in the past 5 years and this was by far the most stressful, and worst experience due to the removal company we chose. Our first sign that we’d made a big mistake was when Steadfast turned up and there was a strong smell of weed as they arrived and started to load up.
The team caused damage to both the property we were moving out of and the property we were moving into, which was a brand new build. Dents in walls which they tried to argue they hadn’t caused (we saw them do 2 of them), damage to the face of a door, numerous chips and dents out of door frames and stairwell, plus various scuffs on the walls from the black wrap they use.
Most of the damage only became evident after the team had left, by the end of the day we just wanted them out of our house, when we were able to have a better look around. We have raised this with Steadfast who continue to dismiss the damage as “minor” and telling us that they “didn’t cause us stress”. They have offered to come and make good the damage but after the experience of the company so far the last thing we want is them coming back in our house with their very unprofessional attitude.
The team rarely spoke English to each other so we felt in the dark about what was happening most of the time. We also had several confrontations with various members of the team over the way they were handling our furniture.
COVID – We moved in December during the COVID restrictions, understandably the team didn’t wear face coverings due to the physical nature of the works and to mitigate the risk to us or them the government guidelines are for us, the customer to either go out, or at least stay in another part of the house. We started out this way but it became more and more difficult as we became more and more stressed at the way our furniture was being handled, and then when we happened to catch one of our chest of drawers being banged into the wall we then felt we needed to keep an eye on them as much as possible. This only added to our stress and anxiety!!
Avoid using this company at all costs.
Hi Graham, Thank you for your review. We are sorry that your experience with Steadfast Removals was not as expected. We tried our upmost to resolve this issue. We visited your property after you complained. You notified us two dent marks (one at new and one at old properties and they were both less than TWO centimetres in size) one dent mark two centimetres again on the door on visit day along with one pencil size thick scratch mark less than a centimetre.
We offered you to send a professional in to repair these, but you insisted to have cash return to you which will cover for entire house redecoration and replacement of the door in question.
You blamed us that our team/or team member smoking weed which is unacceptable. We have a No drink and No drug policy, it is a sackable offence if one gets caught. You did not mention this to the team leader on the day while you have clearly mentioned the two dents marks on the wall to our team leader.
If you have further comments, please contact us at: [email protected]
Jude CM on 8 Dec 2020
Very professional. Helped my very disabled client move successfully and took the hassle out of the move. He was very pleased with their performance and said they helped him enormously. I would definitely use again if I needed to.
Kay on 30 Mar 2020
Clee on 10 Feb 2020
Thoroughly recommended, did a first rate job
JC on 31 Jan 2020
Really good, fast, efficient service. We had a huge delay with completion due to a solicitor further down the chain and the removal guys had to wait. Once we got in they moved everything really quickly in the dark and the mud! Well done all.
Dobs on 21 Jan 2020
Very pleased with these guys. We did a lot of our own packing in the days beforehand, but they dropped us all the materials to do that in good time. We left them to pack anything that we did not want to sort. They worked very hard, did all disassembly and assembly very well, and were cheery almost to the end, as it was a mammoth task, lots of stuff to move into a big house, ultimately 6 trucks and several guys. Recommended for value and mission accomplished.
Chris on 17 Nov 2019
Cost was greater as I required 2 location pickups and drop.offs.
Steadfast were extremely professional, courteous and took good care of all our items throughout the move.
We were very pleased with the service.
customer on 7 Oct 2019
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14B Chequer Street
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