4.5 out of 5.0 based on 10 reviews
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VP Smart Removals
Average service quality
Average value for money
Value for money
I on 10 Jul 2020
I haven’t actually moved yet, just booked them. Lina has been very helpful and the final price is very good value
Koren on 2 Jun 2020
Incredible good customer service both prior to the move and on the day
Nike on 25 Apr 2020
Super nice and friendly. Quick, ardent, hard working. Would so recommend
Amanda on 7 Feb 2020
Great. I fully recommend them. Professional, careful with our items and curteous. During the day they adapted the team (downsized) once it became clear we no longer needed 4 men, but 2 was fine - and adapted the pricing accordingly.
Simon G on 27 Jan 2020
After sending a video to VP Smart Removals of the contents that required moving, I was assured that it would fit in a Luton van. Unfortunately it didn't, which meant that I had to hire another Luton van, which I had to load and drive myself. When my move in date was delayed, VP Smart Removals did help find some temporary storage; however when I finally moved the furniture into my house, 3 mirrors were broken. When I queried this with VP Smart Removals they denied responsibility and said that they were not liable as I had not checked them on the day of receiving them. One of the mirrors can't be fixed, so ignoring the time and effort invested, the move probably cost £1500-£2000 move than expected when factoring in the van hire, diesel costs, storage costs, additional removal costs from VP Smart Removals and replacement of the mirror.
Thank you for your review! It is full of untruthful information, but still thanks a lot!
Can we quickly remind you that you called us at 16:05 on a week day to inform us that you cannot provide access to your moving to property and we needed to find a solution and arrange a storage for your belongings near by your moving to property, so we could save you some money.
Should I also remind you that our team did everything that we could to provide you with a removal service at your best conveniences?
Of course our efforts should not be counted here only yours, because after all recording to your review we did nothing. The time, the efforts and the money that we invested in helping you out are after all are free of charge.
Can we ask why did you reported that damage 8 days after providing you with the service? Is it because you broke those mirrors later on and you were just looking for someone to pay for them?
Those mirrors were packed and unpacked by yourself. When our team went to collect them they didn't had the chance to check the mirrors for dents and/or breakages, because the mirrors were already warped.
There is no way to expect us to spend more money to pay for something that you broke. We already spent enough trying to help you out. Unfortunately that was not enough for you!
VP Smart Removals
Eleanor on 16 Dec 2019
They were very professional reliable attentive and trustworthy. I had loads of questions as it was my first big move which were answered promptly. They did everything I asked and more. I requested some wax paper for my paintings and they provided this.
Louise on 4 Dec 2019
Fantastic. Best moving company I have ever used. First class customer service. Lina was lovely.
Katie on 22 Oct 2019
Very hard working, careful with possessions, excellent!
Ali on 15 Apr 2019
Simo6154 on 27 Dec 2018
For once, a company that delivers on the premise of customer service, not just pretends they do. These guys are outstanding, does the fact they are Bulgarian tell you all you need to know - hospitable, professional, accommodating. I have moved 11 times in 6 years and I would rate VP as premier league unlike so-called long-established home-grown companies who are for the most part League 2 at best! From the time I clicked the request to the time I had everything sorted out was not much more than 24 hours - enough said!
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14B Chequer Street
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